June 09--Scam artists are calling some Dayton Power and Light customers telling them they must pay an overdue bill, or their utility service will be disconnected, company officials said.
"The call may appear to come from DP&L as a 1-800 number. The caller identifies themselves as a DP&L employee and demands payment. If the payment is not made within a period of time, usually within the hour, the (caller states the) customer's service will be disconnected," said Mary Ann Kabel, DP&L director of communications.
The scammers may tell the customer that the DP&L payment system is down and that they must go buy a Green Dot card to make the payment, a DP&L release stated.
A Green Dot Money Pak card is what consumers can purchase to send money, reload pre-paid debit cards, add money to PayPal and Ebay accounts, and make bill payments, according to the Money Pak website.
"Recently, DP&L has seen an increase in this type of fraudulent collection activity. We have seen an increase among business customers," Kabel said.
Kabel added whenever consumers get a phone call claiming to be from the utility company, they should keep these things in mind:
--DP&L will not ask for bank information or credit card numbers over the phone.
--DP&L will not email customers or call them and threaten to disconnect service if they do not pay their bill immediately.
--DP&L will never require that people pay their bill using a specific method.
--DP&L also recommends deleting any emails from utilities that are not from a person's service provider, and delete any emails that require immediate action or personal information.