SAN MATEO, Calif.--(BUSINESS WIRE)--Jun. 24, 2014--
Founded in 1979, Littleton Group has 24 locations throughout Texas. Prior to switching to RingCentral, The Littleton Group used another phone system that forced them to heavily rely on the provider to make system changes. When they did reach out to the provider for administrative alteration, tickets often failed to get processed properly, resulting in phone system downtime. The regular system interruptions impacted the business.
“Being able to manage the phone system from my mobile app is incredibly convenient,” says James Grayson, Director of IT. “Communication is key at our company, and RingCentral helped us with that. Since we started using RingCentral I've freed up at least 15 hours per week to work on other projects. It's a whole different world.”
The Littleton Group made a seamless transition to RingCentral, onboarding all 24 locations at once. The new system has also helped employees improve their efficiency when processing claims by being able to find any recorded call easily. Additionally, employees are now able to customize their own call answering preferences using the simple and easy to use RingCentral Mobile App, thus eliminating the need for technical support.
“If our phone system goes down or calls are not routed properly, it could mean customers' claims go unanswered,” says Grayson. “Our clients' customers are our top priority and we have to be able to respond to all claims calls.”
To learn more about the RingCentral Office solution that combines voice, fax, text, conferencing and HD video meetings into a single, unified platform in the cloud, visit www.ringcentral.com. Follow RingCentral on Facebook at facebook.com/ringcentral and Twitter at twitter.com/ringcentral.
RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premises communications systems, RingCentral's cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of on-premises traditional hardware-based systems and software. RingCentral is headquartered in San Mateo, Calif.
RingCentral, the RingCentral logo and RingCentral Office are trademarks of RingCentral, Inc.
Source: RingCentral, Inc.