Salesforce.com Launches Salesforce1 Community Cloud
Aug 27 14
Salesforce.com launched the Salesforce1 Community Cloud, defining the next battleground for customer engagement. For the first time, companies can now create trusted destinations for customers, partners and employees that are not only personalized and mobile like LinkedIn, but connected to their business processes. Salesforce.com's ecosystem has also embraced the Community Cloud. With 4,000 consultants dedicated to the digital experience, Deloitte Digital unveiled a new practice to help customers build thriving digital communities. Leading global organizations including British Sky Broadcasting, Cornell University, GE Capital, Honeywell, Key Bank, Pearson, Pono Music, State of Colorado, Tata Communications and Tuck School of Business at Dartmouth are using Community Cloud to connect with customers in a whole new way--propelling salesforce.com into the fast growing $3.5 billion enterprise collaboration market.
Salesforce.Com, Inc. Announces Unaudited Consolidated Earnings Results for the Second Quarter and Six Months Ended July 31, 2014; Provides Earnings Guidance for the Third Quarter of Fiscal Year 2015; Raises Earnings Guidance for Fiscal Year 2015
Aug 21 14
Salesforce.com announced unaudited consolidated earnings results for the second quarter and six months ended July 31, 2014. The company's total revenues were $1,318,551,000 against $957,094,000 a year ago. Loss from operations was $33,434,000 against $39,857,000 a year ago. Loss before benefit from income taxes was $52,969,000 against $56,804,000 a year ago. Net loss was $61,088,000 or $0.10 per diluted share against net income of $76,603,000 or $0.13 per diluted share a year ago. Net cash provided by operating activities was $245,893,000 against $183,183,000 a year ago. Capital expenditures were $71,576,000 against $102,549,000 a year ago. Free cash flow was $174,317,000 against $80,634,000 a year ago. Non-GAAP income from operations was $144,896,000 against $97,645,000 a year ago. Non-GAAP net income was $85,685,000 or $0.13 per diluted share against $56,295,000 or $0.09 per diluted share a year ago.
For the six months period, the company reported total revenues of $2,545,323,000 against $1,849,727,000 a year ago. Loss from operations was $88,775,000 against $84,397,000 a year ago. Loss before benefit from income taxes was $137,738,000 against $110,747,000 a year ago Net loss was $157,999,000 or $0.26 per diluted share against net income of $8,882,000 or $0.01 per diluted share a year ago. Net cash provided by operating activities was $718,980,000 against $466,372,000 a year ago. Capital expenditures were $131,674,000 against $156,559,000 a year ago. Free cash flow was $587,306,000 against $309,813,000 a year ago. Non-GAAP income from operations was $264,284,000 against $191,599,000 a year ago. Non-GAAP net income was $155,201,000 or $0.24 per diluted share against $117,259,000 or $0.19 per diluted share a year ago.
For the third quarter of fiscal 2015, revenue is projected to be in the range of $1.365 billion to $1.370 billion, an increase of 27% year-over-year. GAAP loss per share is expected to be in the range of $0.13 to $0.12, while diluted non-GAAP EPS is expected to be in the range of $0.12 to $0.13.
For the full fiscal year 2015, the company is now raising fiscal year 2015 revenue guidance by $30 million, to reach $5.37 billion at the high end of range, which is a full year growth rate of 32%. The company now raised fiscal 2015 revenue guidance by $170 million since first initiated guidance last year. GAAP loss per share is expected to be in the range of $0.48 to $0.46 while diluted non-GAAP EPS is expected to be in the range of $0.50 to $0.52. The company continues to expect CapEx as a percent of revenue to be in the range of 5% to 7%.
Salesforce.com Introduces Next Generation Salesforce Desk.Com Support Center
Aug 5 14
Salesforce.com introduced the next generation Salesforce Desk.com Support Center, empowering fast-growing companies to transform customer service with video. With the new Video Support Center, any fast-growing company can now deliver video to customers for self-service support from Desk.com. Fast-growing companies including Asana, GetFeedback.com and Susty Party are leveraging Desk.com, the all-in-one customer support app to increase customer satisfaction. With the Desk.com Video Support Center, fast-growing companies can add video content from any of the video platforms to their online customer service strategy to empower customers to find instant, visual access to help. When self-service support is done right, it can not only lower costs and improve productivity but lead to more satisfied customers. The new Desk.com Video Support Center includes: Rich Video Content in a Click: With new rich, embedded video support, companies can now deliver more value to customers and agents, all in a click to transform customer service assets beyond simple text support articles; Custom Help Center Design Templates: New responsive templates allow agents to quickly and easily create video help centers in a few clicks that reflect the company's unique brand and can be accessed from any device, at any time; Advanced Knowledge Reports: Customer service managers now have new reports and metrics, including video performance, within Business Insights to ensure support teams are deploying the best content for case resolution paired with the most relevant self-service assets available to customers.