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amdocs ltd (DOX) Key Developments

SingTel Selects Amdocs for Business Transformation Project

Amdocs has been selected by SingTel for a business transformation project in its key markets, Singapore and Australia.

Amdocs Launches Mobile Financial Services Solution to Enable Accessible and Affordable Banking Services

Amdocs launched the Amdocs Mobile Financial Services solution. The solution enables mobile network operators, banks and other financial institutions to drive adoption of financial services delivered over feature phones or smartphones, addressing the fundamental need of unbanked and under-banked populations worldwide for accessible and affordable banking services. Building on the financial-grade technology developed by mobile financial services' pioneer Utiba, a company acquired by Amdocs this March, the Amdocs solution delivers a single mobile wallet from which users can manage and control their finances, and enables a wide selection of highly secure mobile financial services, from money transfer, bill payments and m-commerce, to savings, loans, and insurance, loyalty points and top-up transactions. By combining this technology with a dedicated set of IT and business accelerator services, the Amdocs Mobile Financial Services solution helps network operators and financial institutions roll out and operate the solution with maximum cost efficiencies, quickly offering the services users need the most while ensuring the service is reliable and affordable for low-income households. Key solution benefits: A single mobile wallet for users to manage and control their finances with a convergent platform that allows users to virtually store and use all their financial assets (salary, welfare, credit and debit cards, coupons, remittance and micro-banking transactions such as loans and insurance, as well as loyalty points and prepaid top ups) for any financial need; Fast introduction of new financial services to meet changing requirements of different user segments, markets and regulations with highly configurable services creation capabilities and convergent support across multiple financial services; Integrated partner payments and settlements with capabilities for onboarding and managing the extended ecosystem of merchants and business partners (credit card companies, utility providers, employers); Operational peace of mind and cost efficiencies with Amdocs' Mobile Financial Services Center of Excellence, accountable for overall solution delivery, from technical design and system implementation and integration, to daily operation in a managed services model; Dedicated Business Accelerator Practice, focused on design and user adoption of new offerings, from field research and user-based insights, to ideation, prototyping, market- readiness analysis and go-to-market strategies.

Amdocs Wins Major Project to Implement New Customer Care and Billing Applications at SingTel

Amdocs announced that it has been selected by SingTel, for a business transformation project in its key markets, Singapore and Australia. SingTel will leverage Amdocs' technology to enhance and differentiate its customer experience. Billing and customer support for retail, enterprise and government customers will be migrated onto a single platform, giving SingTel a holistic view of its customers. This will lead to greater customer satisfaction and efficiency in customer engagement and productivity for the Group. Amdocs will deliver a single integrated solution based on its latest customer experience systems product suite (CES 9.2) that will consolidate support across all businesses (wireless, wireline, broadband internet and television) and networks (2G, 3G and LTE). This will be rolled out over three years.

Amdocs, in Association with Triotech, to Enable SBI-BSNL Mobile Financial Services to Millions of Unbanked Households in Rural India

Amdocs announced the selection of Amdocs'Mobile Financial Services solution, in association with Triotech's solution, that will enable State Bank of India (SBI) to offer mobile financial services to India's unbanked and under-banked population, using the mobile network of Bharat Sanchar Nigam Limited's (BSNL). The solution will be delivered under a five-year services contract. The Amdocs Mobile Financial Services solution will enable SBI and BSNL to offer customers of any mobile operator in India the option of owning a mobile wallet account. As a result customers can take advantage of highly secure mobile banking services, such as money transfer and bill payment, as well as pay for airtime recharges. Furthermore, the solution will allow SBI and BSNL to support an extended ecosystem of multiple merchants and business correspondents (credit card companies, utility providers, employers) on the mobile network, enabling easy payment and top-up transfers to third parties. Amdocs' Mobile Financial Services solution also includes a dedicated set of services, spanning consulting, implementation, systems integration, software and hardware operation, and maintenance. Triotech will own the overall project management, including developing the end customer and retail application and portal, retail channel management and Tier 1 and 2 services.

Vodafone Hutchison Australia Deploys Amdocs Self-Optimizing Networks Solution

Amdocs announced that Vodafone Hutchison Australia has deployed Amdocs Self-Optimizing Networks (SON) solution to help with the program to improve its 4G coverage and customer experience across Australia. The solution helps Vodafone to free up 850 MHz spectrum previously used for 3G, so that it can be used for LTE. The 850 MHz spectrum is the most widely supported low-band spectrum currently supported by 4G smartphones and tablets, and provides a superior customer experience with fewer dropped data sessions. Amdocs Self-Optimizing Networks enables service providers to automate the optimization of their radio networks, thereby reducing operating expenses and delaying capital expenditure through efficient traffic management, as well as improve the customer experience. In this deployment, the solution's algorithms have been customized to meet Vodafone Hutchison Australia's network spectrum and traffic steering goals.

 

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