guidewire software inc (GWRE) Key Developments
Guidewire Software, Inc. Releases Cloud-Based Apps Delivered Directly Inside Guidewire Insurancesuite
May 6 13
Guidewire Software, Inc. announced the availability of new Guidewire Live(SM) app, ViewPoint, as well as enhancements to the Claim Canvas(SM) app. Guidewire also announced a new feature, Live Inside, which is a delivery channel that embeds these apps within Guidewire InsuranceSuite(TM) products, making them easy to access within the right workflows at the precise moment they are needed. As with all Guidewire Live apps, ViewPoint and Claim Canvas are cloud-based and can be implemented by Guidewire customers within days and without a major implementation project.
Gartner recommends that insurers "integrate analytics with core business systems and mobile strategy to be able to execute real-time business processes. Guidewire has previously launched four Guidewire Live apps. The two apps available within InsuranceSuite are: ViewPoint -- enables users to pinpoint and view a precise location based on the latest mapping technology within their claims and/or policy workflow. Adjusters, underwriters, agents and Customer Service Representatives (CSRs) can now pinpoint loss or policy locations without an address. They can also view properties or accident sites virtually to add immediate context to an individual customer experience, policy submission or claim investigation leading to higher quality customer interactions and improved customer satisfaction. Claim Canvas -- lets users travel virtually to a particular time and location to visualize and filter their data on a map. They can add weather context through pre-integrated data services from expert sources.
ADAC Selects Guidewire Software, Inc. as New Core IT-System
Apr 12 13
Guidewire Software, Inc. announced that ADAC has selected Guidewire ClaimCenter(R) as its new core IT-system to support its roadside and medical support process. ADAC and Guidewire will work together to implement the solution. ClaimCenter will help ADAC refine its support processes and provide efficient service to its members. A highly configurable system, ClaimCenter will be tailored to meet ADAC's unique requirements. ADAC has selected Guidewire ClaimCenter as its core component for the ADAC roadside and medical assistance process, following a lengthy evaluation process and a proof-of-concept based on some key business requirements. Being at the very heart of the ADAC service offering, the Guidewire system is envisioned to replace a number of legacy applications in the course of the project, and possibly will be extended to other business functions in subsequent project phases. The project will be executed by a joint team of Guidewire and ADAC-staff at the ADAC headquarters in Munich, Germany, whereby the ADAC-team consists of members from both business and various IT-functions. ADAC expects to improve its flexibility and transparency in the roadside and medical assistance process, and will establish with the Guidewire system one of the foundations for the future system landscape according the ADAC IT-strategy.
Wawanesa Selects Guidewire for Rating, Underwriting, Policy Administration, and Billing
Apr 2 13
The Wawanesa Mutual Insurance Company and Guidewire Software, Inc. announced that Wawanesa has selected Guidewire PolicyCenter as its new underwriting and policy administration solution and Guidewire BillingCenter(R) to manage its billing operations. Wawanesa also has plans to use three Guidewire add-on modules: Guidewire Rating Management(TM), Guidewire Reinsurance Management(TM), and Guidewire Client Data Management(TM). After successfully deploying Guidewire ClaimCenter(R) in 2011, Wawanesa decided to expand its Guidewire selection to include PolicyCenter and BillingCenter to help modernize its systems, transform its business processes, increase its flexibility, and take advantage of the solutions' real-time functionality and built-in best practices. The company also wanted to provide its staff with the tools needed to properly service brokers and customers with the speed and methods by which these groups expect to be serviced. PolicyCenter and BillingCenter will enable Wawanesa to: Leverage automated underwriting rules and real-time functionality to eliminate manual processes; Improve service levels for customers and brokers due to increased operational efficiencies; Accelerate its speed-to-market due to Guidewire's easy-to-use configuration tools that let the right people with the right knowledge tailor offerings to particular market segments, avoiding the delays of custom IT coding; and Benefit from a suite of smartly integrated systems built on a modern technology platform designed to grow and change with its business.
John True Departs as Senior Vice President, Field Operations of Guidewire Software, Inc
Mar 21 13
Guidewire Software, Inc. announced the departure of John True, Senior Vice President of Field Operations. The company also announced that its management team has been organized to operate without a replacement for the previous Field Operations position.
Direct General Deploys Guidewire Software, Inc.'s Solution for Claims Management
Mar 18 13
Direct General Insurance Group and Guidewire Software, Inc. announced that Direct General selected and deployed Guidewire ClaimCenter(R) as its new platform for claims management. Capgemini, a Guidewire PartnerConnect(TM) alliance member, partnered with Direct General to implement the system. The platform transformation was deployed to manage claims across all of the insurer's offices in the Southeastern United States in a phased implementation approach which took less than eight months from design to go-live. Direct General is experiencing the following early benefits with its claims transformation: Improved First Notice of Loss (FNOL) and claim assignment processes for reduced claims cycle times and fast, efficient customer service; Enhanced management visibility into claim status and performance metrics; and Streamlined claims management process and easier claim data capture and access due to the intuitive, user-friendly system.