verint systems inc (VRNT) Key Developments
Verint Systems Inc. Announces Availability of its New Regulatory Compliance Solutions
Jun 6 13
Verint Systems Inc. announced at its Driving Innovation(TM) customer conference the availability of its new Regulatory Compliance(TM) solutions designed to help organizations comply with regulatory requirements. Through its solutions, Verint continues to provide organizations with a proven means to monitor, record, review and analyze interactions in traditional contact centers and other customer interaction channels across the enterprise. Verint's new Regulatory Compliance solutions represent the latest addition to its series of Business Impact Solutions(TM) -- which include Call Avoidance(TM), Cost-to-Serve(TM), Service Recovery(TM) and Personalized Guidance(TM), all launched earlier this year. These Business Impact Solutions draw on the company's market-leading Workforce Optimization and Voice of the Customer Analytics(TM) technology to record customer interactions across communication channels, analyze them to identify potential compliance violations, categorize complaints, and take action to resolve them in a timely manner before potential escalations or fines. The new Regulatory Compliance Business Impact Solutions include benefits designed to address: Complaint Detection and Analysis: Verint Complaint Detection and Analysis solution is designed to help mitigate the risk of compliance violations by monitoring customer complaints using Verint Voice of the Customer (VoC) Analytics. Users can create categories in the software for regulatory and other compliance topics to identify interactions or customer feedback for further analysis. In addition to serving as an "early warning system" to uncover possible indications of deception, fraud and unfair business practices, the solution can flag interactions that pose a regulatory risk for analysis and corrective action through its VoC and Desktop and Process Analytics capabilities; Contact Center and Retail Branch Regulatory Compliance: The Verint Contact Center and Retail Branch Regulatory Compliance solution is designed to help organizations complete a variety of tasks, such as complying with government requirements to record interactions with customers across multiple channels with Verint's Recording solutions; tagging interactions with specific data to retrieve and quickly analyze interactions and transactions through Desktop and Process Analytics; and identifying interactions that require immediate guidance so infractions and violations can be addressed in a timely manner. Enabled by Verint services, Verint Business Impact Solutions provide a foundation to help organizations become proactive in managing regulatory compliance across the enterprise, while helping improve the customer experience and overall service quality.
Verint Systems Inc. Reports Unaudited Consolidated Earnings Results for the First Quarter Ended April 30, 2013; Provides Earnings Guidance for Full Year Ending January 31, 2014
Jun 3 13
Verint Systems Inc. reported unaudited consolidated earnings results for the first quarter ended April 30, 2013. For the quarter, on GAAP basis the company reported total revenue of $204,786,000 against $196,635,000 a year ago. Operating income was $13,713,000 against $20,983,000 a year ago. Loss before provision for income taxes was $4,834,000 against income of $14,029,000 a year ago. Net loss attributable to common shares was $9,327,000 or $0.18 per diluted share against income of $6,291,000 or $0.16 per diluted share a year ago. Non-GAAP revenue was $205,404,000 compared to $200,239 in the same period last year. Operating income was $36,715,000 against $39,438,000 a year ago. Non-GAAP EBITDA was $40,901,000 against $43,086,000 a year ago. Non-GAAP net income attributable to common shares was $23,223,000 or $0.44 per diluted share against $22,955,000 or $0.53 per diluted share a year ago. Net cash provided by operating activities was $26,156,000 compared to $47,532,000 in the same period last year. Purchases of property and equipment were $2,490,000 compared to $4,075,000 in the same period last year.
For full year ending January 31, 2014 the company expects revenue to increase between 6% and 7% compared to the year ended January 31, 2013, fully diluted earnings per share in the range of $2.75 plus or minus 5 cents.
Verint Systems Inc., Q1 2014 Earnings Call, Jun 03, 2013
May 28 13
Verint Systems Inc., Q1 2014 Earnings Call, Jun 03, 2013
Verint Systems Inc. to Report Q1, 2014 Results on Jun 03, 2013
May 28 13
Verint Systems Inc. announced that they will report Q1, 2014 results at 5:00 PM, Eastern Standard Time on Jun 03, 2013
Verint Systems Inc. Introduces Business Impact Solutions for Operational Excellence
May 23 13
Verint Systems Inc. unveiled several new business solutions designed to help organizations better meet their revenue generation, customer loyalty and cost containment goals across the enterprise. Part of the Impact 360(R) Workforce Optimization(TM) suite, Verint Business Impact Solutions(TM) --such as Personalized Guidance(TM) launched earlier this year--now also include Cost-to-Serve(TM), Call Avoidance(TM) and Service Recovery(TM). These solutions, available this month, are designed to help operational leaders improve critical Key Performance Indicators (KPIs) by leveraging Voice of the Customer (VoC) Analytics(TM) capabilities. The Verint Cost-to-Serve, Call Avoidance and Service Recovery solutions help address a range of organizational priorities, including operational excellence. Each equips organizational leaders with specific offerings that feature targeted software and services capabilities for addressing business challenges, which can provide high levels of organizational efficiency and rapid ROI. Armed with these latest Business Impact Solutions, executives can quantify the issues that drive up costs and impact revenue and satisfaction in order to maximize the return on investment in operational and quality optimization initiatives. Verint's latest Business Impact Solutions--Cost-to-Serve, Call Avoidance and Service Recovery--leverage the company's market-leading VoC Analytics technology to automate call tagging, quantify call drivers and identify coaching opportunities. When these solutions are blended into quality assurance and monitoring processes, they can help replace anecdotal-driven decision making with strategic decisions based on hard data. As a result, organizations can more fully maximize their returns in quality and coaching programs in a simple and cost-effective manner. The Verint Cost-to-Serve solution is designed to help reduce the cost of providing service to customers without negatively impacting or eroding customer satisfaction by aligning quality initiatives with the voice of the customer. By providing operations managers with an end-to-end view of the drivers of expensive calls, Cost-to-Serve delivers the capabilities needed to trend the impact particular topics have on critical KPIs, surface new areas of concern, shift and better align the focus of coaching initiatives, and quantify the ROI of specific initiatives. Verint's Call Avoidance solution is designed to maximize first call resolution, help eliminate self-service failures, and identify new opportunities for self-service by leveraging the automatic discovery of insights collected from calls. Call Avoidance not only provides the capabilities needed to understand the drivers of disproportionate calls to the contact center, it also helps operations managers build the business case to engage the back office to help address external drivers or business partners related to self-service failures. The Verint Service Recovery solution provides executives with a multi-pronged approach to minimize customer churn by identifying calls where customers are at-risk and interactions where customers require post-call outreach. Service Recovery can help focus agent coaching efforts on how to respond to attrition risks, and help executives leverage existing quality and coaching programs to track "at-risk" issues that contribute to attrition--such as poor service, non-performing products and fee dissatisfaction. Enabled by Verint services, the Verint Business Impact Solutions provide a foundation to help organizations become proactive by automating the identification and quantification of operational performance areas, while prioritizing key items to maximize productivity.