Internet Software and Services
Company Overview of Echopass Corporation
Echopass Corporation offers cloud-based contact center software solutions to large enterprises in North America. It offers virtual ACD solutions, such as agent profile/skills based, data driven, business rules based, last agent, cost/revenue based, service level, and interaction based routing, as well as blended queuing; DTMF and speech IVR solutions; eServices interaction routing; and agent performance optimization solutions, including live call monitoring, quality assurance recording, call recording screen capture, variable percentage recording, eLearning and coaching, full time recording, and text and speech analytics. The company also offers workforce management and enterprise workload d...
6601 Koll Center Parkway
Pleasanton, CA 94566
Founded in 2000
Key Executives for Echopass Corporation
Chairman of the Board and Chief Executive Officer
Vice President of Operations
Chief Information Security Officer and Senior Vice President of Service Delivery
Senior Vice President of Product and Strategy
Compensation as of Fiscal Year 2013.
Echopass Corporation Key Developments
Echopass Corporation Appoints Scott Roth as Senior Vice President of Corporate Development
Mar 18 13
Echopass Corporation announced that Scott Roth has joined the company as Senior Vice President of Corporate Development. Scott will report directly to Echopass CEO & Chairman, Vin Deschamps. Scott has a successful background in investment banking dealing with diverse companies and complex issues associated with financial transactions. Scott has been instrumental in advising Echopass since early 2010 and has a deep understanding of what makes Echopass unique.
Echopass Corporation Announces Appointment of Brian O'Connell to Board of Directors
Aug 23 12
Echopass Corporation announced that Brian O'Connell has been elected to the Echopass Board of Directors. Brian joins the Echopass Board consisting of Vincent Deschamps, Echopass CEO and Chairman, Ronald Kase of NEA, John Balen of Canaan Partners and Bruce Pollack of Financial Executive Solutions. Brian is a veteran technology and management executive with deep experience in the Fortune 500 enterprise market. Brian is the Regional Director Technology Services Americas at the Royal Bank of Scotland, following his tenure as Senior Vice President and Chief Information Officer and a member of the Executive Leadership Team for The Hartford. Previously, he spent 25 years at Accenture where he was both a Managing Director and Partner.
Echopass Corporation Announces Management Appointments
Jul 31 12
Echopass Corporation announced that Randal Rupert has joined the company as Senior Vice President and Chief Customer Officer, and that Vlad Deryugin has joined the company as Vice President of Software Engineering. Both executives bring extensive backgrounds in executive level customer relations management and contact center industry applications to their new roles at Echopass. As Senior Vice President and Chief Customer Officer, Randal Rupert is responsible for ensuring the well-being of all Echopass client relationships and the Echopass Client Engagement, Professional Services and Customer Support organizations. He has over 20 years of senior level operations, consulting and client relationship experience with industry leaders such as AT&T, Deloitte & Touche, and Holiday Inn, in both North America and Europe. Randal also brings to Echopass an extensive background providing contact centers services to large enterprises including Hewlett-Packard, Compaq, Microsoft and Motorola. He was previously Vice President for Customer Success at Workbrain. In his role as Vice President of Software Engineering, Vlad Deryugin is responsible for Echopass software engineering and his team in close collaboration with the Product Management, Professional Services and Operations organizations. Vlad has over 20 years experience in contact centers and software engineering. Before joining Echopass, Vlad was Vice President of Applications Engineering at Genesys Telecommunications Laboratories.
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