Volt Delta Resources, LLC provides cloud-based contact center services and voice recognition applications. The company offers a range of automated solutions, including Delta ACD virtual contact center service that provides customer-aware call routing; converged multi-channel care that includes true agent and automation integration, SMS messaging, and call management supported within a single software as a service platform; real-time call auditing and assistance, as well as voice of the customer call and agent screen recording that enables customer experience evaluation along with an ability to search and share audio and video files for executive review or agent training; billion call scalabi...
3750 Monroe Avenue
Pittsford, NY 14534
Founded in 1950
Nevada Select's Volt Delta Resources, LLC for its Next-Generation 511 Traffic and Weather Updates for Multi-Channel Service
Mar 26 13
Volt Delta Resources, LLC announced that the Nevada Department of Transportation (NDOT) has selected VoltDelta's N11 hosted platform for deployment of a new multi-channel phone and web-based 511 system for Nevada motorists. This advanced traveler information system will deliver road and weather information via hands-free dialing and voice-enabled interactive dialogs, web access, and Smartphone applications to motorists. The solution will be deployed statewide in the near future and will be available by dialing 511 within Nevada. 511 systems help drivers avoid areas with traffic congestion, provide alerts for severe weather and other conditions and recommend alternate routes. The new 511 Interactive Voice Response (IVR) and Speech recognition services will be deployed with VoltDelta's N11 platform, which provides the voice self service and hosted telephony infrastructure. Automated outbound calls via VoltDelta's N11 platform will also be made for alerts to motorists that opt-in. The Next-Generation 511 system will continue to include incident and event-related information available via web access as well as telephony. VoltDelta is the prime contractor for Nevada DOT 511 project, responsible for implementing and integrating the IVR (speech dialogs), website, Condition Reporting Systems (weather, floodgate messaging, etc.), Data Fusion Systems (road sensors, cameras, etc.), and Smartphone applications. VoltDelta powers 511 services for multiple states as well as 411 services to most of North America. More than 2 billion calls per year in North America traverse VoltDelta's hosted platform.