July 10, 2014 12:13 PM ET

IT Services

Company Overview of Mattersight Corporation

Company Overview

Mattersight Corporation provides enterprise analytics services with a focus on customer and employee interactions and behaviors. It offers behavioral analytics service that captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to enhance operational performance, and predict future customer and employee outcomes. The company also provides marketing managed services comprising application hosting services; and operational consulting services, which enhance business performance through process efficiencies and redesign of workflows. It serves companies in the healthcare, insurance, financial services, telecommunications, cable, utiliti...

200 South Wacker Drive

Suite 820

Chicago, IL 60606

United States

Founded in 1994

179 Employees

Phone:

877-235-6925

Fax:

312-454-3501

Key Executives for Mattersight Corporation

Chief Executive Officer
Age: 57
Total Annual Compensation: $300.0K
Chief Financial Officer and Vice President
Age: 50
Total Annual Compensation: $122.0K
Executive Vice President of Delivery
Age: 46
Total Annual Compensation: $275.0K
Vice President of Finance
Age: 49
Total Annual Compensation: $200.0K
Executive Vice President of Product Management & Marketing
Age: 36
Total Annual Compensation: $275.0K
Compensation as of Fiscal Year 2013.

Mattersight Corporation Key Developments

Mattersight Corporation Announces Avtex to Resell its Predictive Behavioral Routing Solution

Mattersight Corporation announced that Avtex will resell its Predictive Behavioral Routing solution. Mattersight Predictive Behavioral Routing matches customer calls with the best available contact center agent based upon communication preferences, personality, and other behavioral characteristics.

Mattersight Corporation, Mattersight Europe Holding Corporation and Eloyalty International Holding, Inc. Enter into Second Amendment to Amended and Restated Loan and Security Agreement

On June 27, 2014, Mattersight Corporation together with its wholly-owned subsidiaries Mattersight Europe Holding Corporation and Mattersight International Holding, Inc., as co-borrowers, entered into a Second Amendment to Amended and Restated Loan and Security Agreement with Silicon Valley Bank. The Second Amendment amends financial covenants by reducing tangible net worth requirement and adding a minimum revenue requirement. In addition, on June 27, 2014, the Company, together with its wholly-owned subsidiaries Mattersight Europe Holding Corporation and Mattersight International Holding, Inc., as co-borrowers, entered into a Second Modification to Loan and Security Agreement with Partners for Growth IV, L.P.

ID Analytics to Incorporate Mattersight Corporation's Speech and Behavioral Analytics Technology into Future Products

Mattersight Corporation and ID Analytics(R) announced an agreement to enhance predictive fraud analytics at call centers. As part of the deal, ID Analytics will incorporate Mattersight's speech and behavioral analytics technology into future products, enabling organizations to improve fraud detection rates in their call centers while enhancing the customer experience by eliminating the need for unnecessary authentication steps. Voice-facilitated fraud is a rapidly growing problem as call centers are a vulnerable and lucrative point of attack for fraudsters. Sophisticated fraudsters and fraud rings are able to gather enough customer information from publicly available sources to exploit the existing authentication procedures in call centers and gain access to customer accounts. attersight's Fraud Analytics solution is designed to identify fraudsters conducting illicit activity through the contact center by recording customer calls and automatically analyzing every second of every recorded interaction, using millions of proprietary algorithms and unique behavioral models. The Fraud Analytics solution leverages these data attributes in predictive models that score every recorded call for the percentage likelihood each caller is a fraudster. Mattersight also leverages a consortium database of known fraudsters' voiceprints that callers are compared against to identify repeat fraudster activity. The result is a significant reduction in voice-facilitated fraud losses and the enhanced ability to identify and stop fraud before it occurs.

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Recent Private Companies Transactions

Type
Date
Target
Private Placement
November 26, 2013
--
Private Placement
August 19, 2013
--
 

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