Company Overview of Mattersight Corporation
Mattersight Corporation provides enterprise analytics services with a focus on customer and employee interactions and behaviors. It offers behavioral analytics service that captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to enhance operational performance, and predict future customer and employee outcomes. The company also provides marketing managed services comprising application hosting services; and operational consulting services, which enhance business performance through process efficiencies and redesign of workflows. It serves companies in the healthcare, insurance, financial services, telecommunications, cable, utiliti...
200 South Wacker Drive
Chicago, IL 60606
Founded in 1994
Key Executives for Mattersight Corporation
Chief Executive Officer
Total Annual Compensation: $300.0K
Chief Financial Officer and Vice President
Total Annual Compensation: $122.0K
Executive Vice President of Delivery
Total Annual Compensation: $275.0K
Vice President of Finance
Total Annual Compensation: $200.0K
Executive Vice President of Product Management & Marketing
Total Annual Compensation: $275.0K
Compensation as of Fiscal Year 2013.
Mattersight Corporation Key Developments
Mattersight Corporation Announces Avtex to Resell its Predictive Behavioral Routing Solution
Jul 8 14
Mattersight Corporation announced that Avtex will resell its Predictive Behavioral Routing solution. Mattersight Predictive Behavioral Routing matches customer calls with the best available contact center agent based upon communication preferences, personality, and other behavioral characteristics.
Mattersight Corporation, Mattersight Europe Holding Corporation and Eloyalty International Holding, Inc. Enter into Second Amendment to Amended and Restated Loan and Security Agreement
Jul 3 14
On June 27, 2014, Mattersight Corporation together with its wholly-owned subsidiaries Mattersight Europe Holding Corporation and Mattersight International Holding, Inc., as co-borrowers, entered into a Second Amendment to Amended and Restated Loan and Security Agreement with Silicon Valley Bank. The Second Amendment amends financial covenants by reducing tangible net worth requirement and adding a minimum revenue requirement. In addition, on June 27, 2014, the Company, together with its wholly-owned subsidiaries Mattersight Europe Holding Corporation and Mattersight International Holding, Inc., as co-borrowers, entered into a Second Modification to Loan and Security Agreement with Partners for Growth IV, L.P.
ID Analytics to Incorporate Mattersight Corporation's Speech and Behavioral Analytics Technology into Future Products
Jun 10 14
Mattersight Corporation and ID Analytics(R) announced an agreement to enhance predictive fraud analytics at call centers. As part of the deal, ID Analytics will incorporate Mattersight's speech and behavioral analytics technology into future products, enabling organizations to improve fraud detection rates in their call centers while enhancing the customer experience by eliminating the need for unnecessary authentication steps. Voice-facilitated fraud is a rapidly growing problem as call centers are a vulnerable and lucrative point of attack for fraudsters. Sophisticated fraudsters and fraud rings are able to gather enough customer information from publicly available sources to exploit the existing authentication procedures in call centers and gain access to customer accounts. attersight's Fraud Analytics solution is designed to identify fraudsters conducting illicit activity through the contact center by recording customer calls and automatically analyzing every second of every recorded interaction, using millions of proprietary algorithms and unique behavioral models. The Fraud Analytics solution leverages these data attributes in predictive models that score every recorded call for the percentage likelihood each caller is a fraudster. Mattersight also leverages a consortium database of known fraudsters' voiceprints that callers are compared against to identify repeat fraudster activity. The result is a significant reduction in voice-facilitated fraud losses and the enhanced ability to identify and stop fraud before it occurs.
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