Software
Company Overview of SugarCRM, Inc.
Company Overview
10050 North Wolfe Road
SW2-130
Cupertino, CA 95014
United States
Founded in 2004
Key Executives for SugarCRM, Inc.
SugarCRM, Inc. Key Developments
SugarCRM, Inc. reported revenue results for the first quarter of 2013. For the quarter, the company announced increase of more than 30% in annual recurring revenue year-over-year in the first quarter of 2013.
SugarCRM announced the addition of Sennheiser. Sennheiser will integrate Sugar as a key element of global software architecture and is deploying the solution in more than 24 countries.
SugarCRM has released a preview version of Sugar 7, the next-generation of its customer relationship management software as a service platform. The new features were unveiled and demonstrated at SugarCon 2013 in New York. The most striking feature is a new user interface, the Intelligence Panel, which combines business, online and social-customer information on a single dashboard. Social service: Intelligence Panel makes customer contacts more efficient, SugarCRM claimed, by making all information relating to the contact available and visible. This is achieved by allowing every customer screen to be customised to avoid undesirable 'noise' being shown that can distract the vendor from key contact information. The latest release is built on HTML5 to increase the speed of the interface and incorporate features for using the service on a tablet or mobile phone as well as traditional PCs. The company said it has enabled collaboration through social media to allow the user to communicate with their customers through whatever medium suits the transaction. Activity streams are integrated into the CRM to ensure all information is up-to-date and the use of open source HTML5 ensures compatibility with third-party collaboration tools. Users can tag, follow and share customer and deal activity which allows them to monitor and keep up with relevant and trending information.
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