Internet Software and Services
Company Overview of Satmetrix Systems, Inc.
Satmetrix Systems, Inc. provides customer experience management software solutions. The company offers Xperience, a software as a service application for acting on the voice of the customer and managing the customer experience. It offers enterprise programs, such as Net Promoter that enables to create an enterprise view of the customer experience by monitoring interaction points and evaluating the overall health of customer relationships; and business-to-business solutions that provide alerts and triggers, role-specific reporting, integration, and relationship analysis, as well as segmentation, role-based survey design, and wave management. The company also provides business-to-consumer solu...
1100 Park Place
San Mateo, CA 94403
Founded in 1997
Key Executives for Satmetrix Systems, Inc.
Co-Founder and Member of the Advisory Team
Compensation as of Fiscal Year 2013.
Satmetrix Systems, Inc. Key Developments
Satmetrix Systems, Inc. Launches Net Promoter in a Napkin
Dec 6 12
Satmetrix Systems, Inc. has launched the video Net Promoter in a Napkin that explains the concept easily. Net Promoter is an entire business system that was created based on the simple premise that happy customers become repeat visitors and are also the most likely to promote the business. Satmetrix's latest product, NPS(R) Go+, the only cloud-based software platform focused on helping the business achieve Net Promoter success, makes it even easier to empower companies to make customer loyalty a top priority.
TeleTech Holdings Inc. Enters into an Exclusive Relationship with Satmetrix Systems, Inc
Feb 3 12
TeleTech Holdings, Inc. announced it has entered into an exclusive relationship with Satmetrix Systems, Inc. to integrate its Net Promoter methodology and technology into TeleTech's portfolio of customer experience products and services. Through this relationship with Satmetrix, TeleTech becomes the only global BPO provider with Net Promoter methodology available within its customer experience solutions. The integration of TeleTech's technology-enabled services with Satmetrix software will enable clients to operationalize interaction strategies at the point of customer contact to improve the service experience. This innovative approach to integrating software with services will provide a platform for clients to create promoters and reduce detractors in real time. To ensure the effectiveness of the program, TeleTech also plans to incorporate Satmetrix's Net Promoter Service Certification into its global training curriculum.
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