Company Overview

BeVocal, Inc. provides hosted customer self-service solutions for communications service providers and enterprise call centers. It provides a suite of automated voice and data applications that include speech-enabled call routing applications, which empower callers to self-navigate with efficiency and accuracy; speech-enabled destination applications for automating the service interactions; self-service data applications via Web, SMS, WAP, J2ME, and BREW that are designed to provide an user experience; and elegant, an intuitive user interfaces with customizable persona. The company’s self-service systems deflect traffic from live agents and execute a range of customer interactions, including...

BeVocal, Inc. provides hosted customer self-service solutions for communications service providers and enterprise call centers. It provides a suite of automated voice and data applications that include speech-enabled call routing applications, which empower callers to self-navigate with efficiency and accuracy; speech-enabled destination applications for automating the service interactions; self-service data applications via Web, SMS, WAP, J2ME, and BREW that are designed to provide an user experience; and elegant, an intuitive user interfaces with customizable persona. The company’s self-service systems deflect traffic from live agents and execute a range of customer interactions, including new customer service activation, customer care, automated demand generation, purchases, and fulfillment. Its solutions are deployed on a carrier-grade hosting network to answer, automate, and route customer self-service interactions across various customer-selected self-service channels. The company was founded in 1999 and is based in Mountain View, California. As of April 24, 2007, BeVocal, Inc. operates as a subsidiary of Nuance Communications, Inc.

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