Company Overview of Intradiem, Inc.
Intradiem, Inc. provides intraday management solutions that enable contact centers to convert idle time into active wait time. The company offers intraday task management, intraday staffing, reskilling, channel balancing, and alert and notification solutions to respond to unexpected staffing needs based on current conditions, react to understaffing through automated monitoring of ACD and WFM, deliver activities during idle time, receive automated alerts and notifications, and manage agent queues. It serves agents and managers in telecommunications, financial services, health care, and insurance industries, as well as outsourcers worldwide. Intradiem, Inc. was formerly known as Knowlagent, In...
3650 Mansell Road
Alpharetta, GA 30022
Founded in 1995
Key Executives for Intradiem, Inc.
Director of Finance and Director of Administration
Senior Vice President of Customer Operations
Compensation as of Fiscal Year 2014.
Intradiem, Inc. Key Developments
Intradiem Announces Appointment of Two New Board Members
Jun 24 14
Intradiem announced that it has added customer experience pioneer Larry Freed and corporate veteran Timothy Mann, Jr. to its board of directors. The company is continuing to expand upon its leadership capability, which began with the additions of its chief financial officer, chief technology officer and senior vice president of worldwide sales over the last two years. Larry Freed is a pioneer in customer experience analytics, having founded B2B technology firm ForeSee. Timothy Mann, Jr. is executive vice president, general counsel and corporate secretary at Axiall Corporation. His previous experience includes founder and CEO of Acsys, Inc., an accounting, finance and IT staffing and consulting firm; general partner in Armada Venture Group, an early stage venture capital firm; and partner at international law firm Jones Day.
Intradiem, Inc. Names Jin Huang as Chief Technology Officer
May 16 14
Intradiem, Inc. announced that it has named Jin Huang as the company’s new chief technology officer. In this role, Jin will be responsible for the architecture, engineering and quality assurance of Intradiem’s solution. Jin brings over 20 years of software development leadership experience to Intradiem including his extensive knowledge of Software as a Service (SaaS), enterprise software, and the e-commerce application space. Prior to joining Intradiem, Jin served as vice president of software engineering at SmartSynch, which was recently acquired by Itron.
eg solutions plc Enters into Partnership with Intradiem Inc
Feb 27 14
eg solutions plc entered into a partnership with Intradiem has been integrated into the eg operational intelligence® suite. Intradiem's software is used to identify spare capacity in call centres in real time. This data is then utilised by the eg operational intelligence® suite to deliver back office work to agents based on their skills and availability, ensuring that work is completed within Service Level Agreements. There is an increasing demand from call centres for blending their front and back office activities in order to maximise the effectiveness of customer service staff across the whole enterprise and to achieve significant productivity gains. Using eg operational intelligence® to blend work allows businesses to achieve high customer service levels, regardless of the source of customer activity, and to reduce the customer journey through the organisation. Intraday management of work, people and processes across the front and back office improves the flexibility and responsiveness of the workforce and achieves significant productivity improvements.
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