November 29, 2014 4:05 AM ET


Company Overview of Intradiem, Inc.

Company Overview

Intradiem, Inc. provides intraday management solutions that enable contact centers to convert idle time into active wait time. The company offers intraday task management, intraday staffing, reskilling, channel balancing, and alert and notification solutions to respond to unexpected staffing needs based on current conditions, react to understaffing through automated monitoring of ACD and WFM, deliver activities during idle time, receive automated alerts and notifications, and manage agent queues. It serves agents and managers in telecommunications, financial services, health care, and insurance industries, as well as outsourcers worldwide. Intradiem, Inc. was formerly known as Knowlagent, In...

Mansell Two

3650 Mansell Road

Suite 500

Alpharetta, GA 30022

United States

Founded in 1995





Key Executives for Intradiem, Inc.

Chief Financial Officer
Age: 48
Director of Finance and Director of Administration
Senior Vice President of Customer Operations
Chief Technology Officer
Compensation as of Fiscal Year 2014.

Intradiem, Inc. Key Developments

Intradiem and EPIC Connections Create Strategic Relationship

Intradiem announced that it has entered into a strategic relationship with EPIC Connections. The relationship couples EPIC’s strategic consulting services and Intradiem’s intraday automation solution to provide contact center managers with the right tools and knowledge to effectively prepare their agents for any kind of customer interaction, across all communication channels, while maintaining operational efficiencies.

Intradiem Announces Appointment of Two New Board Members

Intradiem announced that it has added customer experience pioneer Larry Freed and corporate veteran Timothy Mann, Jr. to its board of directors. The company is continuing to expand upon its leadership capability, which began with the additions of its chief financial officer, chief technology officer and senior vice president of worldwide sales over the last two years. Larry Freed is a pioneer in customer experience analytics, having founded B2B technology firm ForeSee. Timothy Mann, Jr. is executive vice president, general counsel and corporate secretary at Axiall Corporation. His previous experience includes founder and CEO of Acsys, Inc., an accounting, finance and IT staffing and consulting firm; general partner in Armada Venture Group, an early stage venture capital firm; and partner at international law firm Jones Day.

Intradiem, Inc. Names Jin Huang as Chief Technology Officer

Intradiem, Inc. announced that it has named Jin Huang as the company’s new chief technology officer. In this role, Jin will be responsible for the architecture, engineering and quality assurance of Intradiem’s solution. Jin brings over 20 years of software development leadership experience to Intradiem including his extensive knowledge of Software as a Service (SaaS), enterprise software, and the e-commerce application space. Prior to joining Intradiem, Jin served as vice president of software engineering at SmartSynch, which was recently acquired by Itron.

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