VaultLogix, LLC announced a VaultLogix/Continuum software integration that enables managed service providers (MSPs) to use Continuum RMM to monitor the VaultLogix Advantage Cloud Backup and Recovery service. With this integration, when mutual MSP partners deploy the Continuum monitoring agent and the VaultLogix Advantage backup client software at their end-customer sites, the Continuum monitoring agent automatically generates backup status alerts. Continuum Managed Services, LLC's RMM is a comprehensive platform that combines an intelligent remote monitoring and management (RMM) software solution with a 24x7x365 network operations center (NOC), delivering a single unified managed services experience. VaultLogix provides fully automated backup solutions that move data to an offsite data center for rapid file restoration; secure online transfer of fully encrypted and compressed data; rapid and reliable data recovery as part of business continuity plans; an industry leading reseller program offering special wholesale pricing and branding; and 24 x 7 US-based live customer support - not just a call center.

Continuum Managed Services, LLC and Growth Achievement Partners announced their strategic alliance to establish a new Managed Services Business Model specifically for office technology dealerships. The model provides a blueprint for a seamless transition into this adjacent opportunity, so dealers can capitalize on lucrative trends toward off-site management, HaaS (hardware as a service) and cloud-based offerings. This transition will help deliver recurring revenues and customer growth to dealers through an expanded solutions and network services offering, resulting in accelerated financial performance. The new Managed Services Model provides demonstrated key metrics that dealers can follow to create a successful and sustainable managed services practice, including: Revenue: The appropriate targets, mixes and types, and how those should change over time; Contracts and Account Expansion: Seats under management, revenue per seat and growth expectations via additional products and services; Activity and Pipeline: Sales cycle duration, pipeline metrics and activity targets to achieve business model revenue targets; Head Count: Productivity measures for sales and vCIO personnel, target head-count levels based on seats managed and customers under contract, and the personnel mix between sales and operations; Compensation: Who to pay, how to pay and when to pay, as well as target compensation levels as they relate to gross profit and revenue; Profitability: Target contribution level and operational levers to enhance performance.

Continuum Managed Services, LLC announced Continuum Tech Advantage, a new program that lets the company's managed services provider (MSP) partners leverage the expertise of more than 200 certified engineers and technicians on a project-by-project basis. All Tech Advantage work is performed around the clock to accommodate partner and client schedules. Examples of projects include new Active Directory set-ups, VMware vCenter, ESX and ESXi installation and configuration, and Exchange Server migrations. With more than 80 high-value, low-cost server and desktop projects to choose from, Continuum Tech Advantage helps Continuum partners expand the scope of services and volume of projects delivered to their clients and provides them an additional highly profitable source of revenue.