November 26, 2014 8:44 AM ET

IT Services

Company Overview of DecisionOne Corporation

Company Overview

DecisionOne Corporation provides information technology (IT) support services in the United States, Canada, and internationally. It offers hardware support services, including backline support, data center maintenance, deployment, IT asset disposition, network and communications maintenance, operating system support, and structured cabling services; and reverse logistics services, such as advance exchange, asset recovery, product recall, refresh programs, repair services, staging and configuration, test and screen, warehousing and inventory management, warranty management, and logistics infrastructure services. The company also provides managed services, including support center, managed pri...

426 West Lancaster Avenue

Devon, PA 19333

United States

Founded in 1969

Phone:

610-296-6000

Fax:

610-296-2910

Key Executives for DecisionOne Corporation

Chief Executive Officer
Age: 46
Chairman
Age: 54
Vice President of Finance
Senior Vice President of North America Support Services
Senior Vice President Logistics Repair and Micro-Imaging Resources
Age: 62
Compensation as of Fiscal Year 2014.

DecisionOne Corporation Key Developments

DecisionOne Corporation Signs Services Agreement With Vitera Healthcare Solutions

DecisionOne Corporation announced an agreement with Vitera Healthcare Solutions, the nation's premier provider of best-in-class ambulatory electronic health records and practice management software and services, to assume hardware infrastructure and support operations for Vitera clients nationwide. Under the terms of the agreement, DecisionOne will integrate Vitera's hardware service personnel into its highly credentialed and comprehensive national field service organization. This partnership enhances Vitera's ability to maintain service levels while optimizing resources dedicated to product innovation and development.

Vitera Healthcare Solutions, LLC Partners with DecisionOne Corporation to Deliver Superior Hardware Services and Support to EHR/PM Customer Base

Vitera Healthcare Solutions, LLC announced a partnership with DecisionOne Corporation. With the agreement, Vitera's existing hardware support operations and employed field service technicians will transition to DecisionOne. DecisionOne is looking forward to integrating the skill set and domain expertise Vitera's field service technicians will contribute to the organization. The partnership comes at the end of a year marked by growth and transformation. Vitera has added more than 270 people to its workforce and anticipates filling an additional 200 positions to ensure customers have convenient access to support and counsel relative to their technology needs. Vitera is investing more than $25 million this year alone in infrastructure to improve customer support and service and accelerate product innovation. The company likewise launched a number of new products in 2012. Vitera Stat is a comprehensive, cloud-based practice management and electronic health record solution, certified for meaningful use. Integrated with practice analytics and electronic data interchange, it is ideal for practices with limited IT resources and comes pre-configured with specialty-specific content so physicians can begin using it immediately. Vitera Intergy Mobile, developed with ongoing input from the Vitera user community, meets the needs of providers desiring access to practice information and patient records, anytime, anywhere. Designed to improve operational efficiency while helping providers deliver the possible quality of care, the application provides secure access to critical clinical and practice information from the user's iPad. The company also opened the Vitera Center of Excellence in Florida, dedicated to accelerating innovation of Vitera software, expanding opportunities for in-depth employee training and strengthening internal systems designed to improve customer service. Additionally, Vitera is replicating a physician's Practice of the Future in its headquarters, where prospects and customers can use its software in a realistic setting.

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