Company Overview of ADP Dealer Services, Inc.
ADP Dealer Services, Inc. provides integrated computing solutions to auto, truck, motorcycle, marine, and recreational vehicle dealers. It offers ADP w.e.b.Suite, a dealer management system; ADP w.e.b.Suite 1000, a dealer management system for small dealerships; business office solutions to manage cash and employees; Fixed-Ops, a solution for fixed operations technology; and Front-End, an integrated front-office solution. The company also provides dealership-wide solutions to synchronize business flow and processes, which include desktop services, managed services, network solutions, and technology and integration services. In addition, it offers a suite of online business solutions, which e...
1950 Hassell Road
Hoffman Estates, IL 60169-6308
Key Executives for ADP Dealer Services, Inc.
Vice President of Financial Services
President of PFW Systems Corporation
President ADP Dealer Services International
Vice President of Technology Solutions
Compensation as of Fiscal Year 2013.
ADP Dealer Services, Inc. Key Developments
ADP Dealer Services Group Launches Mobile-Based Pre-Owned Inventory Management Technology
Jan 23 13
ADP Dealer Services Group announced Lot Management, a new retail solution for automotive dealers to effectively manage their used vehicle inventories. Lot Management is the first of many solutions that will be wrapped into the company's Front Office Edge(SM) suite of products. Lot Management is the result of an exclusive partnership with inventory management company RedBumper. It will be delivered through dealers' mobile devices and it's the first inventory management solution built from the ground up around mobility. This solution combines two distinct inventory management methodologies, historical and market data and then adds many other unique algorithms, to provide specific, scientific recommendations about used vehicle inventory pricing, stocking, and more. key features to drive dealership sales and revenue; High-speed mobile appraisal tools. Instant time-to-market with smartphone "stock-in" capabilities. Smart phone service drive equity solution. Real-time integration with ADP Drive, ADP CRM, and ADP Desking. Integrated equity tools. Hybrid stocking recommendations with three- to four-second decision support. Automated retail pricing tool with listing syndication Dealer group trading tools. Merchandising and Reporting.
ADP Dealer Services Group Brings Mobile and Online Retail Best Practices to Automotive Dealerships
Aug 7 12
ADP Dealer Services Group announced that it has launched a new Retail Service Workflow solution -- ADP ServiceEdge(SM) -- to its automotive clients in the United States. ADP ServiceEdge was launched in response to key trends emerging in the automotive industry, and specifically in the dealership service area: 1.) While vehicle sales are improving, the age of vehicles on the road are at a record high (‘Average Age of Vehicles Reaches Record High, According to Polk,’ RL Polk & Co). 2.) Because of this aging fleet, there is less available warranty work for dealers, so there is an increased focus on customer pay revenue. 3.) Buyer behavior, given the advent of user experiences driven by changes in online shopping and the prevalence of mobile tablets in retail, has obviously changed. 4.) Dealerships are continuously looking for ways to increase the productivity of their personnel who interact with their customers. These trends are causing dealers to search for technology that helps them implement service processes that are fast, easy, and efficient for not only their customers, but also their staff. This is in response to how consumer behavior is changing. The idea of a mobile-driven, self-service, always connected consumer is pervasive, and not just among the Millennials. Trends such as the reliance on mobile technology and self-service appointment setting made standard by other online retailers are making their way to dealerships.
ADP Dealer Services Group and Cisco Systems Announce Streamlining of Dealership Selling and Service Processes
Feb 4 12
ADP Dealer Services Group and Cisco Systems, Inc. announced the streamlining of the dealership selling and service processes though the use of new video-enabled products including the Cisco(R) Cius(TM). Dealerships that adapt technology designed to give shoppers a more enjoyable experience can realize an increase in customer satisfaction while helping the dealership generate additional profits. ADP is no stranger to assisting dealerships in their communications with customers. Since 2001, ADP has provided IP phone solutions that integrate with the ADP Dealer Management System (DMS) and CRM Solutions, which allow dealers to know who is calling before answering the phone, streamlining customer communications. Now dealerships can combine the latest collaboration technologies to enable completely new levels of customer experience and cost efficiencies. Dealers will be able to: automate the Service experience to drive retention and profits; improve communication between departments and other dealerships; and provide superior customer experience.
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