Internet Software and Services
Company Overview of Paciolan, Inc.
Paciolan, Inc. develops venue enablement, ticketing, fundraising, and marketing technology solutions for live entertainment organizations in North America. It offers box office, online, and digital ticketing solutions, including reserved seat ticketing, Web-based sales terminal, online ticketing, online ticket resale, online group sales, and access management. The company also provides fundraising solutions for fund development, online fundraising, and priority points programs. In addition, it offers marketing solutions, such as email marketing, customer relationship management, and consumer reach/consumer marketing programs. Further, the company provides implementation, customer support, cl...
5171 California Avenue
Irvine, CA 92617
Founded in 1980
Key Executives for Paciolan, Inc.
Senior Vice President of Operations
Chief Product and Technology Officer
Compensation as of Fiscal Year 2012.
Paciolan, Inc. Key Developments
Ticket Alternative Renews Partnership with Paciolan, Inc
Apr 3 13
Paciolan, Inc. announced that Ticket Alternative has renewed its partnership with the company. In conjunction with the partnership, Ticket Alternative's customers will continue leveraging Paciolan's powerful infrastructure and new features, including the company's Customer Relationship Management (CRM) system, mobile ticketing technologies and best-of-breed online ticketing services. Ticket Alternative will implement Paciolan's CRM solution for Kennesaw State University (Kennesaw State), a recent client of Ticket Alternative. As a growing university, Kennesaw State recently announced the addition of Football to its athletics department and will in turn increase the university's customer service efforts by utilizing the Paciolan CRM solution as an integral part of its donation building, priority seating and season ticket holder base. With a 360-degree view of its customers, Kennesaw State will be able to better serve its fans and customers by efficiently managing relationships with new and existing donors, as well as prospective season ticket holders. As an early adopter of Paciolan's mobile ticketing solutions, Ticket Alternative has developed a system of frictionless ticketing via mobile devices. Receiving 20 to 25% of its traffic on mobile devices, some Ticket Alternative clients saw more than 15% of all purchases via mobile. Additionally, Ticket Alternative is looking forward to offering its clients new features in the future, including Apple Passbook integration and mobile delivery with 2D barcodes. Ticket Alternative clients utilize Paciolan's revenue online ticketing system that provides fully-branded and hosted e-commerce websites with a distinguished look to manage an individual brand while efficiently selling tickets with secure online services. The online solution also enables Ticket Alternative clients to pick their own seat through an interactive seat map of the venue. Working closely with Paciolan, Ticket Alternative is a strategic partner of the Fox Theatre in Atlanta (Fox Theatre), one of Atlanta's premiere venues that attracts over 750,000 annual visitors. Ticket Alternative leverages its resources to offer patrons of the Fox Theatre support from the Ticket Alternative call center and ticket distribution at 14 local Ticket Alternative outlets.
Paciolan, Inc. Announces Partnership With Professional Facilities Management
Jan 17 13
Paciolan, Inc. announced that the company has entered into a partnership with Professional Facilities Management. PFM will leverage Paciolan's ticketing and marketing solutions in five venues, including Providence Performing Arts Center (Providence, R.I.), Veteran's Memorial Auditorium (Providence, R.I.), Barbara B. Mann Performing Arts Hall (Ft. Myers, FL), Coral Springs Center for the Arts (Coral Springs, FL) and North Shore Center for the Performing Arts (Skokie, IL). Leveraging Paciolan's revenue online ticketing system, all five venues will have a best-of-breed online box office website, including the ability to allow patrons to pick their own seat through an interactive seat map, social integration, and other advanced features to efficiently sell tickets. PFM will provide customers with secure online services and account management, including opportunities for patrons to purchase VIP packages, bundles for shows, restaurants and merchandise, as well as the ability to manage their online accounts and inventory. With a focus to elevate the patron experience, each venue will implement Paciolan's Access scanning and digital ticketing solution. The system will enable patrons to print tickets at home to bypass will call lines at the box office. The barcoded tickets will provide each venue the opportunity to increase sponsorship activation and generate incremental revenue by providing sponsorship branding on the print-at-home tickets. Paciolan's Access technology also allows each venue to validate tickets and track attendance in real-time through the use of handheld scanners at each entrance. All five of PFM's venues will adopt Paciolan's Customer Relationship Management (CRM) solution which provides a 360 degree view of each venue's customer interactions, including ticketing and purchase history, to enhance ticket sales at each venue and manage relationships with each patron. With a holistic view of each customer, venues will be able to utilize transparent data collected in real-time to provide efficient service to their patrons. Additionally, PFM will improve its communication and broaden its marketing reach at their venues, implementing Paciolan's marketing services. Leveraging the PAC Social Media platform, PFM venues will have the ability to socially promote events, build and engage their database, and manage conversations online. Using Paciolan's display ad retargeting technology, PFM venues will be able to deliver sequential banner advertisements with special offers, tailored to specific consumers who visit their website to purchase tickets to their events. Paciolan's PACmail email marketing solution will empower PFM venues with a platform to enhance communications and tailor segmented messages to customers to drive ticket sales online and increase customer awareness of ticket sales and packages, upcoming events and promotions.
University of Pittsburgh Renews 21-Year Partnership with Paciolan, Inc
Nov 2 12
Paciolan, Inc. announced that the University of Pittsburgh (Pitt) has renewed its partnership with the company. Pitt will continue using the company's core ticketing and fundraising technologies, and will also implement the company's Customer Relationship Management (CRM) solution, Access scanning system, and email marketing solution, as well as leverage the company's partnership with StubHub to accommodate secondary ticket sales. To achieve success with ticket resale, Pitt began working with secondary ticketing marketplace provider StubHub this fall, via the company's strategic partnership. The integration allows season ticket holders the opportunity to resell unused tickets on the secondary market, and provides buyers the ability to get great seats along with the ability to print and receive tickets instantly at home. The process is simple, fast and delivers incremental value to both Panthers fans and Pitt Athletics. Additionally, Pitt recently integrated the company's Access Management and Access scanning solutions at Petersen Events Center, home to the Panthers' men's and women's basketball teams. The system will enable Panthers fans to bypass will call into Pitt's venues using print-at-home tickets. The Access Management solution allows university staff to track attendance and catch fraudulent tickets at the entrance, while it enables them to tailor marketing and retention programs.
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