October 24, 2014 4:30 AM ET

Internet Software and Services

Company Overview of LiveOps, Inc.

Company Overview

LiveOps, Inc. provides on-demand contact center platform and call center outsourcing services. It offers its center cloud platform for inbound call routing, computer telephony integration, interactive voice response (IVR), agent management, workforce management, quality monitoring, chat and email, reporting and analytics, outbound dialing, and screen recording applications. The company’s call center outsourcing services include insurance, direct response, direct marketing, IVR/automatic speech recognition, and revenue maximization solutions. In addition, it offers solution development, design, implementation, and launch and optimization services. Further, the company provides LiveOps Multich...

555 Twin Dolphin Drive

Suite 400

Redwood City, CA 94065

United States

Founded in 2000

Phone:

650-453-2700

Fax:

650-745-3756

Key Executives for LiveOps, Inc.

Chief Executive Officer
Co-Founder
Age: 43
Co-Founder
Chief Financial Officer
Senior Vice President and General Counsel
Compensation as of Fiscal Year 2014.

LiveOps, Inc. Key Developments

Intuitive Solutions Deploys LiveOps, Inc.'s WebRTC Solution

LiveOps, Inc. announced that Intuitive Solutions successfully deployed LiveOps WebRTC Solution, the first and only cloud contact center that transforms a browser into a full-featured agent desktop with full phone functionalities without the need for plug-ins or physical telephony infrastructure.

LiveOps, Inc. Announces Management Changes

LiveOps, Inc. announced an interim leadership change in which LiveOps’ Senior Vice President of Cloud Application Sales, Vasili Triant, has assumed the role of Chief Executive Officer. Triant replaces Marty Beard effective immediately. Triant brings tremendous experience to his new role as acting CEO as a nearly twenty-year customer service and telecommunications veteran.

LiveOps, Inc. Announces Launch of LiveOps for Microsoft Dynamics CRM

LiveOps, Inc. announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics CRM will integrate with Microsoft Dynamics CRM Unified Service Desk to deliver multichannel cloud contact center functionality. Unified Service Desk was released as part of the Microsoft Dynamics CRM Spring 2014 release. This solution embodies the vision shared by both companies of connecting brands with customers via innovative technology and channels to deliver amazing customer experiences. LiveOps will offer voice and web chat capabilities to complement advanced, multichannel, social cloud contact center capabilities delivered by Microsoft Dynamics CRM Unified Service Desk. This CTI integration with Microsoft Dynamics CRM, recently named a leader in the 2014 Gartner Magic Quadrant for CRM Customer Engagement Center, further enhances the solution's customer service capabilities by giving agents access to integrated contact center applications, as well as empowering managers to monitor and optimize inbound and outbound customer interactions to improve key metrics for customer satisfaction and agent productivity. The solution will provide a complete, integrated contact center solution that enables agents to manage every customer interaction for faster and better resolution. LiveOps for Microsoft Dynamics CRM provides features and functionality that enable brands to better connect with customers across traditional and mobile voice channels. With features such as screen pop, call control, embedded phone and chat panel, on-screen click-to-dial, integrated call recording and LiveOps' multichannel routing, agents are able to deliver personalised customer experiences and first contact resolution, while increasing productivity, reducing costs and maximizing customer relationship management (CRM) investments.

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