July 24, 2014 7:13 PM ET

Internet Software and Services

Company Overview of LiveOps, Inc.

Company Overview

LiveOps, Inc. provides on-demand contact center platform and call center outsourcing services. It offers its center cloud platform for inbound call routing, computer telephony integration, interactive voice response (IVR), agent management, workforce management, quality monitoring, chat and email, reporting and analytics, outbound dialing, and screen recording applications. The company’s call center outsourcing services include insurance, direct response, direct marketing, IVR/automatic speech recognition, and revenue maximization solutions. In addition, it offers solution development, design, implementation, and launch and optimization services. Further, the company provides LiveOps Multich...

555 Twin Dolphin Drive

Suite 400

Redwood City, CA 94065

United States

Founded in 2000





Key Executives for LiveOps, Inc.

Chief Executive Officer
Age: 43
Chief Financial Officer
Senior Vice President and General Counsel
Compensation as of Fiscal Year 2014.

LiveOps, Inc. Key Developments

LiveOps, Inc. Announces Management Changes

LiveOps, Inc. announced an interim leadership change in which LiveOps’ Senior Vice President of Cloud Application Sales, Vasili Triant, has assumed the role of Chief Executive Officer. Triant replaces Marty Beard effective immediately. Triant brings tremendous experience to his new role as acting CEO as a nearly twenty-year customer service and telecommunications veteran.

LiveOps, Inc. Announces Launch of LiveOps for Microsoft Dynamics CRM

LiveOps, Inc. announced the launch of the LiveOps for Microsoft Dynamics CRM. LiveOps for Microsoft Dynamics CRM will integrate with Microsoft Dynamics CRM Unified Service Desk to deliver multichannel cloud contact center functionality. Unified Service Desk was released as part of the Microsoft Dynamics CRM Spring 2014 release. This solution embodies the vision shared by both companies of connecting brands with customers via innovative technology and channels to deliver amazing customer experiences. LiveOps will offer voice and web chat capabilities to complement advanced, multichannel, social cloud contact center capabilities delivered by Microsoft Dynamics CRM Unified Service Desk. This CTI integration with Microsoft Dynamics CRM, recently named a leader in the 2014 Gartner Magic Quadrant for CRM Customer Engagement Center, further enhances the solution's customer service capabilities by giving agents access to integrated contact center applications, as well as empowering managers to monitor and optimize inbound and outbound customer interactions to improve key metrics for customer satisfaction and agent productivity. The solution will provide a complete, integrated contact center solution that enables agents to manage every customer interaction for faster and better resolution. LiveOps for Microsoft Dynamics CRM provides features and functionality that enable brands to better connect with customers across traditional and mobile voice channels. With features such as screen pop, call control, embedded phone and chat panel, on-screen click-to-dial, integrated call recording and LiveOps' multichannel routing, agents are able to deliver personalised customer experiences and first contact resolution, while increasing productivity, reducing costs and maximizing customer relationship management (CRM) investments.

Bolt Insurance Jumpstarts its Agency Business with the LiveOps Platform

LiveOps, Inc. announced that Bolt Insurance successfully deployed LiveOps as their multichannel cloud contact center solution. The LiveOps Platform and its advanced features, such as intelligent routing, in-queue callback option, integrated post call survey and quality monitoring, including 100% call recording, offer Bolt the right tools and applications to engage with their customers, offering omni-channel shopping and service experiences. In addition, LiveOps' on-demand scalability, simple and fast deployment and industry-proven reliability are helping Bolt fuel its business growth and expedite its go-to-market execution. LiveOps Platform provides Bolt with the flexibility and the rich features, with inbound and outbound multichannel interactions, to customize their contact center solution for each customer and help them deliver a true omni-channel service experience. This capability, along with a comprehensive set of APIs, provides seamless integration between the Bolt Platform and LiveOps Platform to achieve high customer satisfaction results, which placed Bolt in the top tier of all U.S. businesses.

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