September 22, 2014 12:14 PM ET


Company Overview of Genesys Software Systems, Inc.

Company Overview

Genesys Software Systems, Inc. provides solutions for managing human resources. The company offers PeopleComeFirst, a Web-based suite that streamlines human resources and benefits administration and payments, payroll processing, self-service, payroll tax filing, cash management, and garnishment processing. The company also offers Web-based Learning Management System that forms a platform for learning, competency management, and reporting; Genesys Guru, a portfolio of cloud-based services to identify, analyze, and optimize business processes and workforce issues; and PeopleComeFirst Self-service, a Web-based self-service solution that integrates with the PeopleComeFirst suite of HRMS solution...

5 Branch Street

Methuen, MA 01844-1999

United States

Founded in 1981





Key Executives for Genesys Software Systems, Inc.

Chief Executive Officer and President
Chief Operations Officer
Director of Channel Sales Operations
Director of Client Services
Vice President of Outsourcing Services
Compensation as of Fiscal Year 2014.

Genesys Software Systems, Inc. Key Developments

Red Hat Selects Genesys Customer Experience Platform Business Edition

Red Hat, Inc. selected Customer Experience Platform Business Edition from Genesys for a new hybrid cloud-based legacy system which reportedly allows Red Hat to build its universal queue to manage voice interactions with new routing technology.

IBM Watson and Genesys Partner to Power Smarter Customer Experiences

IBM and Genesys announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to transform the way brands engage clients across customer service, marketing and sales through data-driven insights and automated actions. As part of the agreement IBM Watson and Genesys have partnered to develop a learning system that combines the Watson Engagement Advisor with the Genesys Customer Experience Platform to transform how organizations worldwide engage with their customers across customer experience touchpoints and channels of communication. With the joint solution businesses can better serve consumers in their self-service applications and contact centers. The Watson enabled natural language solution learns, adapts and understands market and organizational data quickly and easily, and gets progressively smarter with use, outcomes, and new pieces of information. The IBM Watson and Genesys solution will aid and assist a brand's customer service agents to provide fast, data-driven answers, or simply sit directly in the hands of consumers via mobile device, chat session or online interaction. The new IBM Watson and Genesys solution also provides organizations with the ability to identify when a customer needs to speak with a customer experience representative, rather than continuing in a self-service application.

Genesys Introduces New Cloud-Based Expert Services to Further Enhance Customer Experience Investments

Genesys has introduced Genesys Guru, a new portfolio of cloud-based expert services that help customers realise the full power of their investments in the Genesys Customer Experience Platform, with initial offerings focused on Workforce Optimisation (WFO). Genesys Guru offers customers expert services to identify, analyse and optimise business processes and workforce issues that may jeopardise their customer experience, impact their ability to meet regulatory requirements, or delay their time to value with their technology investments. Genesys Guru delivers business and operational expertise, best practices, and analytical insights to accelerate time to value and to achieve operational cost savings and desired business performance. By reducing risk and pressure associated with the planning, analysis and ongoing improvements of business processes and workforce performance, Genesys customers can focus on what matters most to their operations, workforce and overall business of consistently delivering great customer experiences with engaged and motivated employees. Access to New Cloud-based Expertise Powers Differentiated Customer Experiences Guru provides customers with access to new capabilities previously only available via direct hiring and reduces the associated cost and complexity of recruiting, hiring, training and retaining experts to manage Workforce Optimisation applications and other analytics or operational solutions. These new services include access to: Planning experts to help maximise operational and workforce efficiencies through optimal configuration, forecasting and scheduling Interaction Analysis experts to optimise speech and text analyses, to improve workforce quality and performance, to understand the voice of the customer and to enable continuous KPI improvement Business Performance experts to identify recommendations and benchmarks for the improvement of the overall customer journey across contact centres and other touchpoints by collecting, analysing and interpreting all performance and workforce data from across the business. Guru can be tailored to unique customer needs, ranging from Genesys experts working alongside customers operations teams to address implementation, daily reporting and regular solution tuning needs to options with Genesys experts taking on the bulk of the planning, analysis and management of the system. Guru complements both cloud-based and on-premises deployments of Genesys Customer Experience Platform Editions, with a variety of flexible service offers, competitively priced based on service duration and scope. Guru experts can work with existing customer resources and deployments, or as part of a new, complete Cloud solution.

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