April 18, 2014 7:18 AM ET


Company Overview of Genesys Software Systems, Inc.

Company Overview

Genesys Software Systems, Inc. provides solutions for managing human resources. The company offers PeopleComeFirst, a Web-based suite that streamlines human resources and benefits administration and payments, payroll processing, self-service, payroll tax filing, cash management, and garnishment processing. The company also offers Web-based Learning Management System that forms a platform for learning, competency management, and reporting; and PeopleComeFirst Self-service, a Web-based self-service solution that integrates with the PeopleComeFirst suite of HRMS solutions and services, and enables clients to provide Web-based self-service to employees, managers, vendors, and customers without t...

5 Branch Street

Methuen, MA 01844-1999

United States

Founded in 1981





Key Executives for Genesys Software Systems, Inc.

Chief Executive Officer and President
Chief Operations Officer
Director of Channel Sales Operations
Director of Client Services
Vice President of Outsourcing Services
Compensation as of Fiscal Year 2013.

Genesys Software Systems, Inc. Key Developments

Health Diagnostic Laboratories Selects Genesys Solution for More Effective Patient Appointment Reminders

Genesys announced Health Diagnostic Laboratory Inc. will be integrating Genesys Outbound Interactive Voice Response (IVR) technology into its SaaS-based appointment scheduling system. HDL Inc. will now be able to provide proactive outbound patient appointment reminders and opportunity for patients to reschedule an appointment if needed. This proactive outreach reduces the amount of revenue lost due to missed appointments. Key Facts: Genesys' Outbound Interactive Voice Response (IVR) solution will enable HDL Inc. to place an automated appointment reminder phone call to a patient on-demand, proactively engaging patients with actionable options and two-way communication. HDL Inc. chose Genesys to provide proactive customer care with outbound appointment reminders because the solution could be quickly and easily integrated into the existing TimeTrade platform. Currently, if patients want to reschedule an appointment, they will be transferred to an agent or Clinical Health Consultant. The next phase of the implementation will enable patients to reschedule appointments within the IVR, further reducing costs.

Genesys Appoints Reed Henry as Chief Marketing Officer

Genesys has announced the appointment of Reed Henry as chief marketing officer. At Genesys, Reed will serve as chief marketing officer with global responsibility reporting to president and CEO, Paul Segre, and will serve on the company's executive management team. With over 20 years of experience, Reed has a proven track record of success, managing everything from marketing, product, sales, strategy, alliances, professional services, customer support to mergers and acquisitions. Reed comes to Genesys from ArcSight Corporation, where he served as its chief marketing officer.

Genesys and Deutsche Telekom GmBH Announce Strategic Relationship

Genesys, and Deutsche Telekom GmBH, announced that they have expanded their strategic relationship. This expanded relationship will deliver an integrated, cloud-based contact center solution to small and medium sized enterprises, and manage any customer interaction channel including voice, web, mobile and social media.

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