December 21, 2014 10:37 AM ET

Internet Software and Services

Company Overview of AnswerDash, Inc.

Company Overview

AnswerDash, Inc. provides Website contextual answer services. It enables companies to provide selection-based, self-service, point-and-click contextual answers on their Websites, Web applications, and mobile experiences to their customers where they need them, whether on desktop or mobile platforms. AnswerDash, Inc. was formerly known as Qazzow, Inc. and changed its name to AnswerDash, Inc. in May 2014. The company was founded in 2012 and is based in Seattle, Washington.

4000 Mason Road

New Ventures Facility

Fluke Hall

Seattle, WA 98195-2141

United States

Founded in 2012

Phone:

800-311-5786

Key Executives for AnswerDash, Inc.

Co-Founder and Chief Technology Officer
Co-Founder
Board Observer
Age: 40
Board Observer
Compensation as of Fiscal Year 2014.

AnswerDash, Inc. Key Developments

U.S. Green Building Council Selects AnswerDash, Inc.'s Contextual Website Help Technology to Power USGBC.ORG

AnswerDash, Inc. announced the general availability of its intuitive Q&A software that helps consumers easily find the information they need through its point-and-click answer layer technology. Adding to its roster of customers, AnswerDash also announced that the U.S. Green Building Council has selected its technology to enable website self-service, empowering people to glean the answers they need by simply placing their mouse over images and words found on the website. USGBC is composed of over 13,000 member organizations, including builders, environmentalists, corporations, and non-profits, whose mission is to transform how buildings and communities are designed, built, and operated to be more environmentally and socially responsible. USGBC develops and administers the widely known Leadership in Energy and Environmental Design green building program, which guides energy efficient design, construction, operations, and maintenance of buildings, houses and communities. According to 451 Research Analyst Matt Mullen, AnswerDash provides a first line of defense for customer queries. Mullen added, By adding smarter, contextual linking to knowledge that already exists, the company demonstrates that customers can be serviced with the right information at the right time. Typically, website customer service solutions are divorced from the user's context and are generally under-utilized as a result. Instead of interrupting customers by sending them to siloed question-and-answer pages like FAQs, forums, or knowledgebases to get help, which can create frustration and lead to site abandonment, the AnswerDash contextual Q&A technology allows consumers to find more information about anything they see on the page by simply clicking or tapping directly on that particular object. AnswerDash's proprietary search technology retrieves the most relevant Q&A related to whatever item on the page is selected. Users can ask new questions, too, and after a company answers a question once, the answer becomes part of a growing answer layer for all future visitors to see and benefit from, without further involvement by the company. Just a few days after adopting AnswerDash, customers enjoy a built-up answer layer that acts as a first responder for the most common questions that people have on the site. AnswerDash also integrates with existing online helpdesk systems, live chat systems, and knowledgebases by connecting to them in interesting ways. The AnswerDash product has multiple features and benefits: Built-in contextual help - AnswerDash provides a customer's website or web application with a visible tab labeled Q&A on the side of the page that users can select to reveal the answer layer, in which they can click or tap around the page and discover relevant questions and answers. Mobile support - AnswerDash provides mobile web users with answers on any device without making them type, switch screens, or even leave the page they are on. With an iPhone or Android device, visitors can simply tap on the object or text on the screen they have a question about, and relevant answers appear in-context. Customer control over content - Customers have full control over who can write Q&A and whether or not those Q&A need to be approved or edited before appearing on the site. Rich media answers - AnswerDash's answers can include not only text, but also links, images, and even videos that play in-place, giving users a rich experience. Easy installation - Installation is as simple as adding a single line of JavaScript to a customer's page. Optionally, customers can set colors and fonts to match their site. Intelligent selection-based answer retrieval - Q&A is not hard-coded onto site pages. AnswerDash's patent-pending object search retrieves Q&A related to any selected UI element. Because AnswerDash is search-driven, customer web apps and websites can evolve and the correct Q&A will still appear in relevant places. It also means Q&A must be entered only once, and it will appear in the appropriate places on the site. Non-duplicate Q&A - Real-time search results reveal existing questions that were already answered. Often, site visitors find that their question has already been addressed, and therefore they do not need to ask it again. Conversion A/B testing - A built-in tool lets online retailers measure the impact of AnswerDash on their conversion rate. AnswerDash has been shown to increase conversion rates by double-digit percentages, while lowering support costs due to deflection of common questions that visitors have when using a web site or web app. Visitor insights - AnswerDash reveals how visitors interact with a site so that customers can make site improvements to areas with frequent visitor inquiries.

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