April 24, 2014 6:36 AM ET


Company Overview of Carrier IQ, Inc.

Company Overview

Carrier IQ, Inc. provides mobile service intelligence solutions. It offers IQ Insight Device Analyzer that accelerates the mobile service and mobile device pre-launch activities at wireless carriers and mobile device vendors; and IQ Insight Datacard Analyzer, which gives users the information to troubleshoot, analyze, and optimize mobile data card population. The company also provides IQ Insight Experience Manager that provides a level of visibility into customer experience; iQ xPlore SmartStart, a SaaS product that helps operators better understand Wi-Fi usage, reduce roaming costs, optimize application portfolio, and deliver better network coverage and performance; and IQ Insight Service A...

1200 Villa Street

Suite 200

Mountain View, CA 94041

United States

Founded in 2005





Key Executives for Carrier IQ, Inc.

Chief Financial Officer
Chief Privacy Officer and General Counsel
Vice President of Business Development
Vice President of Engineering
Compensation as of Fiscal Year 2013.

Carrier IQ, Inc. Key Developments

Carrier iQ Brings Low-Cost Big Data Analytics to the Global Telecommunications Market

Carrier iQ announced the worldwide availability of iQ xPlore SmartStart(TM). iQ xPlore SmartStart provides mobile network operators (MNOs) with a no-hassle path to understanding the customers' experience using device-sourced big data analytics. Powered by Carrier iQ's Mobile Service Intelligence Platform, iQ xPlore SmartStart helps operators better understand Wi-Fi usage, reduce roaming costs, optimize application portfolio, and deliver better network coverage and performance. MNOs typically have access to data from inside their networks, as well as some user-generated information, but they have little insight on what is happening on the device itself. Only device-sourced metrics can give them a true view of the performance of a device to help resolve device support issues and improve their subscribers' experience. Existing solutions in the market use network probes or drive testing. These methods provide incomplete information about the true customer experience. As subscribers have come to expect flawless network coverage and good performance indoors, outdoors, and at any time of the day, iQ xPlore SmartStart helps MNOs deliver a better experience, by providing insights from the point of experience - the mobile device itself. iQ xPlore SmartStart helps MNOs: Gain visibility into Wi-Fi usage and experience: Delivers likely causes for customers not offloading to Wi-Fi, and where Wi-Fi coverage could be improved. Manage roaming costs: Identifies cells where excessive roaming occurs, and provides guidance about investments needed to reduce unnecessary roaming. Prioritize network investments: Pinpoints the cells where coverage or voice and data performance is subpar, enabling prioritization of network investments. Optimize applications portfolio: Provides usage metrics for all applications used by subscribers, whether pre-loaded or user-loaded, enabling factual business and technical discussions with application vendors. Benchmark devices: Compares the relative performance, customer experience, and customer satisfaction of devices on their network. Discover revenue enhancement opportunities: Identifies service upsell opportunities. iQ xPlore SmartStart is offered as a SaaS product. The simple, subscription-based pricing model enables MNOs to rapidly deploy the solution and to quickly derive meaningful insights.

Carrier IQ, Inc. Appoints John Sirianni as Vice President of Business Development

Carrier IQ, Inc. announced the appointment of John Sirianni to the role of Vice President of Business Development. Mr. Sirianni joins Carrier iQ as a veteran leader in the development and growth of global sales channels, partner ecosystems, and operations for global technology companies. At Carrier iQ, Mr. Sirianni will lead the development of Carrier iQ's global partner ecosystem, managing all activities with partners to leverage Carrier iQ's mobile intelligence platform. Over the past two and a half decades, Mr. Sirianni has led the building and expansion of global sales channels, partner ecosystems, and operations for multiple global technology companies. Most recently, he served as Senior Director of Alliances and Ecosystem Partner Business at Wind River, an Intel company, where he drove partner evaluation, acquisition, and ramp-up process for the M2M, Analytics, Mobile Intelligence, and Security segments. Prior to Wind River, Mr. Sirianni was Vice President of Global Partner Management at Salient Corporation, and before that Mr. Sirianni has served in various Vice President and director-level roles building partner sales channels at Vanteon Corporation, iGate Capital -- Mascot Systems, The Sutherland Group, and Keane Consulting.

Carrier IQ, Inc. Reinvents Customer Care with iQ Care

Carrier IQ, Inc. announced the worldwide availability of its iQ Care(TM) device-side care solution designed to reduce customer care costs, increase subscriber satisfaction, and reduce churn. With the market for connected mobile devices accelerating, and smartphones and tablets continuing their market penetration, support costs are sharply increasing, fueled by a combination of factors, including uncertified applications, new interfaces, complexity of devices, fragmentation of operating systems, and the frequency of updates. Mobile operators typically have access to a wealth of data from their networks and some user-generated information, but they have little insight on what is happening on the device itself. Only device-sourced metrics can give operators a true representation of the performance of a device to help resolve device support issues and improve the consumer experience. iQ Care(TM) is a customer care solution aimed at reducing the duration of customer support calls, decreasing the number of no-fault-found device returns, and improving the consumer experience. Built upon Carrier iQ's unique, big data Mobile Service Intelligence Platform(TM) (MSIP), iQ Care(TM) utilizes iQ Agent(TM) on-device software to analyze relevant user experience metrics from the device. With explicit permission from the end user, and without tangible impact on battery drain rates, data plan usage or user experience, iQ Agent(TM) gathers system information on the performance and usage of the device and delivers this information to the MSIP. Device-sourced information and actionable insights are presented to the care agents, enabling them to diagnose and resolve the consumer's problem quickly and efficiently. iQ Care(TM) provides mobile operators and mobile device manufacturers with: reduced handling time on support calls; higher first call resolution (FCR) scores; ability to dramatically reduce unnecessary device returns (no-fault-found returns); robust privacy features that can be seamlessly customized to comply with customer privacy policies and applicable legislations; actionable big data analytics about the device, its operation, and actual consumer experience; and ability to measure a device by comparing its performance to millions of other devices.

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