October 24, 2014 3:56 AM ET


Company Overview of Carrier IQ, Inc.

Company Overview

Carrier IQ, Inc. provides mobile service intelligence solutions. It offers IQ Insight Device Analyzer that accelerates the mobile service and mobile device pre-launch activities at wireless carriers and mobile device vendors; and IQ Insight Datacard Analyzer, which gives users the information to troubleshoot, analyze, and optimize mobile data card population. The company also provides IQ Insight Experience Manager that provides a level of visibility into customer experience; iQ xPlore SmartStart, a SaaS product that helps operators better understand Wi-Fi usage, reduce roaming costs, optimize application portfolio, and deliver better network coverage and performance; and IQ Insight Service A...

640 West California Avenue

Suite 100

Sunnyvale, CA 94086

United States

Founded in 2005

Key Executives for Carrier IQ, Inc.

Chief Financial Officer
Chief Privacy Officer and General Counsel
Vice President of Business Development
Vice President of Engineering
Compensation as of Fiscal Year 2014.

Carrier IQ, Inc. Key Developments

Carrier iQ Extends Mobile Intelligence System to Include Device-Sourced LTE and VoLTE Analytics

Carrier iQ announced that it has added device-sourced LTE and VoLTE analytics to its Mobile Intelligence System, enabling mobile operators to quantify the performance of their LTE services from the perspective of actual subscriber devices. With direct subscriber insight, operators can identify causes that impact user experience, reduce problem resolution times, and expedite their rollout of LTE networks and VoLTE services. LTE Analytics: Before broad coverage of LTE is available to support VoLTE, operators must deploy Circuit Switch Fall Back (CSFB) to facilitate smooth transitions to/from LTE and the successful establishment of circuit switched calls. Carrier iQ's LTE Analytics allow operators to understand how best to properly configure network parameters to avoid long voice call setup times, high call establishment failures, and delayed access to data services on LTE after the calls. In addition, if traffic loads are incorrectly distributed between LTE and 3G, subscribers can experience slow data throughput from 3G coverage, while others may be rejected entirely from acquiring LTE services. With Carrier iQ's LTE Analytics, operators can optimize networks so that LTE-capable devices connect to LTE wherever available. VoLTE Analytics: a successful VoLTE deployment must maintain or exceed the comparable subscriber experience with circuit switched calls. When subscribers transition from LTE coverage to UMTS coverage, VoLTE calls must seamlessly continue while minimizing delays that could impact the user experience. Carrier iQ VoLTE Analytics examines all layers of IMS and radio protocols from VoLTE devices, for both the control and data planes, to provide visibility into transition locations, RF conditions, signaling events, and reasons for failures. These unparalleled insights into VoLTE call experience enable operators to better understand problem areas and accelerate the rollout and adoption of VoLTE services.

Carrier iQ Brings Low-Cost Big Data Analytics to the Global Telecommunications Market

Carrier iQ announced the worldwide availability of iQ xPlore SmartStart(TM). iQ xPlore SmartStart provides mobile network operators (MNOs) with a no-hassle path to understanding the customers' experience using device-sourced big data analytics. Powered by Carrier iQ's Mobile Service Intelligence Platform, iQ xPlore SmartStart helps operators better understand Wi-Fi usage, reduce roaming costs, optimize application portfolio, and deliver better network coverage and performance. MNOs typically have access to data from inside their networks, as well as some user-generated information, but they have little insight on what is happening on the device itself. Only device-sourced metrics can give them a true view of the performance of a device to help resolve device support issues and improve their subscribers' experience. Existing solutions in the market use network probes or drive testing. These methods provide incomplete information about the true customer experience. As subscribers have come to expect flawless network coverage and good performance indoors, outdoors, and at any time of the day, iQ xPlore SmartStart helps MNOs deliver a better experience, by providing insights from the point of experience - the mobile device itself. iQ xPlore SmartStart helps MNOs: Gain visibility into Wi-Fi usage and experience: Delivers likely causes for customers not offloading to Wi-Fi, and where Wi-Fi coverage could be improved. Manage roaming costs: Identifies cells where excessive roaming occurs, and provides guidance about investments needed to reduce unnecessary roaming. Prioritize network investments: Pinpoints the cells where coverage or voice and data performance is subpar, enabling prioritization of network investments. Optimize applications portfolio: Provides usage metrics for all applications used by subscribers, whether pre-loaded or user-loaded, enabling factual business and technical discussions with application vendors. Benchmark devices: Compares the relative performance, customer experience, and customer satisfaction of devices on their network. Discover revenue enhancement opportunities: Identifies service upsell opportunities. iQ xPlore SmartStart is offered as a SaaS product. The simple, subscription-based pricing model enables MNOs to rapidly deploy the solution and to quickly derive meaningful insights.

Carrier IQ, Inc. Appoints John Sirianni as Vice President of Business Development

Carrier IQ, Inc. announced the appointment of John Sirianni to the role of Vice President of Business Development. Mr. Sirianni joins Carrier iQ as a veteran leader in the development and growth of global sales channels, partner ecosystems, and operations for global technology companies. At Carrier iQ, Mr. Sirianni will lead the development of Carrier iQ's global partner ecosystem, managing all activities with partners to leverage Carrier iQ's mobile intelligence platform. Over the past two and a half decades, Mr. Sirianni has led the building and expansion of global sales channels, partner ecosystems, and operations for multiple global technology companies. Most recently, he served as Senior Director of Alliances and Ecosystem Partner Business at Wind River, an Intel company, where he drove partner evaluation, acquisition, and ramp-up process for the M2M, Analytics, Mobile Intelligence, and Security segments. Prior to Wind River, Mr. Sirianni was Vice President of Global Partner Management at Salient Corporation, and before that Mr. Sirianni has served in various Vice President and director-level roles building partner sales channels at Vanteon Corporation, iGate Capital -- Mascot Systems, The Sutherland Group, and Keane Consulting.

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