Carrier IQ, Inc. announced the worldwide availability of its iQ Care(TM) device-side care solution designed to reduce customer care costs, increase subscriber satisfaction, and reduce churn. With the market for connected mobile devices accelerating, and smartphones and tablets continuing their market penetration, support costs are sharply increasing, fueled by a combination of factors, including uncertified applications, new interfaces, complexity of devices, fragmentation of operating systems, and the frequency of updates. Mobile operators typically have access to a wealth of data from their networks and some user-generated information, but they have little insight on what is happening on the device itself. Only device-sourced metrics can give operators a true representation of the performance of a device to help resolve device support issues and improve the consumer experience. iQ Care(TM) is a customer care solution aimed at reducing the duration of customer support calls, decreasing the number of no-fault-found device returns, and improving the consumer experience. Built upon Carrier iQ's unique, big data Mobile Service Intelligence Platform(TM) (MSIP), iQ Care(TM) utilizes iQ Agent(TM) on-device software to analyze relevant user experience metrics from the device. With explicit permission from the end user, and without tangible impact on battery drain rates, data plan usage or user experience, iQ Agent(TM) gathers system information on the performance and usage of the device and delivers this information to the MSIP. Device-sourced information and actionable insights are presented to the care agents, enabling them to diagnose and resolve the consumer's problem quickly and efficiently. iQ Care(TM) provides mobile operators and mobile device manufacturers with: reduced handling time on support calls; higher first call resolution (FCR) scores; ability to dramatically reduce unnecessary device returns (no-fault-found returns); robust privacy features that can be seamlessly customized to comply with customer privacy policies and applicable legislations; actionable big data analytics about the device, its operation, and actual consumer experience; and ability to measure a device by comparing its performance to millions of other devices.

Carrier IQ, Inc. announced the appointment of Ben Bergeret to the role of Vice President and General Manager of Devices. Mr. Bergeret joins Carrier IQ having founded and grown two successful start-ups - Realeyes3D and Qipit -- that benefited from his significant experience managing company operations globally, and his proven ability to identify the fast paths to market. Prior to this, as head of EMEA Sales for Lucent Technologies' Software Products Group, he developed in-depth knowledge of mobile operators' operations and challenges in the areas of billing and care.

Carrier IQ, Inc. announced the appointment of Magnolia Mansourkia Mobley to the role of General Counsel and Chief Privacy Officer. Formerly of Verizon, Ms. Mansourkia Mobley held the role of Vice President and Assistant General Counsel-Privacy wherein she was responsible for privacy compliance across Verizon's business units, and for driving a culture of privacy across the organization. At Carrier IQ, Ms. Mansourkia Mobley will be charged with accelerating and broadening the company's focus on consumer privacy.