Company Overview of Clarabridge, Inc.
Clarabridge, Inc. develops social analytics software to analyze feedback from customers. It offers Clarabridge for companies seeking an enterprise class text analytics solution; professionals involved in smaller text analytics projects and/or smaller organizations; technology and service providers to integrate Clarabridge technology with their products and services. The company also provides Clarabridge Enterprise, a centralized customer experience solution system that allows organizations to holistically collect, transform, analyze, and act on customer experience data. In addition, Clarabridge provides implementation and consulting, educational, and customer support services. Its software t...
11400 Commerce Park Drive
Reston, VA 20191
Founded in 2005
Key Executives for Clarabridge, Inc.
Senior Vice President of Services
Compensation as of Fiscal Year 2013.
Clarabridge, Inc. Key Developments
Clarabridge, Inc. and Expion Combine Social-Analytic Power for Brands
Mar 6 14
Clarabridge, Inc. announced with Expion. By transforming big data customer analytics from multi-channel customer feedback into relevant content to engage with customers across all channels in real-time, the partnership will enable clients to tap into feedback from all channels, intelligently distill big-data insights, issues and actions from all customer experiences, and support relevant, targeted engagement across social networking and other channels. Through this partnership, organizations will be able to take advantage of a unique integrated solution that will enable them to manage organic and paid social marketing programs, interact with consumers across all media and target influencers for immediate and meaningful conversations. The partnership combines Clarabridge's ability to listen and analyze all customer feedback across all channels to extract marketing, social care and customer experience insights with Expion's social marketing and engagement platform, harvesting insights to create relevant, responsive, and effective social marketing content. For clients, this provides a single hub to listen, understand, and act on all consumer feedback, by placing the right content in front of the most influential consumers. Organizations will have the ability to improve brand loyalty and satisfaction by: Engaging with consumers based on their specific feedback and sentiment across all sources throughout the enterprise; Filtering individual conversations, scoring the content, then sharing and distributing the best performing content through the enterprise; and Selecting whom best to reach and how to position the next social campaign using earned, owned and paid media.
Clarabridge, Inc. Releases Clarabridge 6.1
Nov 19 13
Clarabridge, Inc. announced the release of Clarabridge 6.1, "The Era of CEM Simplicity and Transparency". This new release simplifies not only the use of Clarabridge with new and enhanced features, but with straightforward pricing made available on the Clarabridge website. Clarabridge 6.1 simplified the company's product offerings by combining Clarabridge Collaborate and Clarabridge Engage into one easy to use application, Clarabridge Act. With Act, organizations can empower their frontline employees with the necessary insights and reports to drive excellent customer experience as it's happening, wherever they are. Users can collaborate and share reports with other team members and can engage directly with customers to close the loop, all in one easy to use application. The power of Clarabridge is accessible in the palm of user hands with the new mobile app, Clarabridge Go, available now in the iTunes store and Google Play. Clarabridge makes CEM simple with two products, Clarabridge Analyze for the power analysts and Clarabridge Act for the business user, with Clarabridge Go being the mobile support of those key functions. Clarabridge Act: In one streamlined solution, business users can measure the "health" of their corner of the business, whether it is a region, a location, a product or a business line. They can collaborate and share reports with other team members, and engage directly with the end-customer to close the loop all in one easy to use solution. Clarabridge Go: New mobile app that puts the power of Clarabridge into the palm of user hand. A native app is available for download from iTunes and Google Play. Contentful Insight Detection: Clarabridge continues to make enhancements to their social intelligence by filtering out ads, articles and coupons removing up to 80% of "noise" from social feedback. Users have the ability to choose whether or not they want to keep them for later analysis or permanently remove them. Enhanced Sentiment Tuning: For those customers looking to drive sentiment accuracy to unparalleled levels, Clarabridge has released new capabilities in its Sentiment Manager. Sentiment can now be tuned by sources, product, question or linguistic concepts. Out-of-the-box Connectors: OpinionLab and Lithium are now available in the Clarabridge Connector Library. Users have the ability to integrate content directly from within Clarabridge for complete system integration in seconds.
Clarabridge to Open 1-2 Latam Offices in 2014
Oct 2 13
Clarabridge has initiated an expansion process in Latin America, and expects to establish one or two offices in the region in 2014. The company is beginning its expansion process from its base in Miami, although it already has some personnel in Latin America. In time, the company may consider establishing local offices in each of these markets, but in 2014 the company plans to establish offices in the markets with the most traction. Clarabridge recently secured $80 million in financing for further expansion both to new regions such as Latin America and also to build out additional product capability. The firm is also considering the possibility of making acquisitions and is looking at companies both within and outside its home market.
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August 30, 2013