August 27, 2014 7:20 AM ET


Company Overview of Clarabridge, Inc.

Company Overview

Clarabridge, Inc. provides customer experience management solutions for brands. The company implements various solutions that enable businesses to listen, analyze, operationalize, and measure multi-source customer feedback through sentiment and text analytics to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI; and collaborate on those decisions with customers. It offers Clarabridge Analyze that enables analysts and administrators to administer, configure, and analyze customer feedback; manage classification and sentiment; and identify the root cause of issues and analyze them for actionable insights. The com...

11400 Commerce Park Drive

Suite 500

Reston, VA 20191

United States

Founded in 2005





Key Executives for Clarabridge, Inc.

Chief Financial Officer
Chief Product Officer
Senior Vice President of Services
Chief Technology Officer
Compensation as of Fiscal Year 2014.

Clarabridge, Inc. Key Developments

Clarabridge, Inc. Presents at Canaccord Genuity 34th Annual Growth Conference, Aug-14-2014 09:30 AM

Clarabridge, Inc. Presents at Canaccord Genuity 34th Annual Growth Conference, Aug-14-2014 09:30 AM. Venue: InterContinental Hotel, 510 Atlantic Avenue, Boston, MA 02210, United States.

Clarabridge, Inc. Appoints Susan Ganeshan as Chief Marketing Officer

Clarabridge, Inc. announced that Susan Ganeshan has joined the company as Chief Marketing Officer. Ganeshan joins Clarabridge with more than 25 years of experience in building and marketing software to enterprise businesses.

Clarabridge, Inc. and Expion Combine Social-Analytic Power for Brands

Clarabridge, Inc. announced with Expion. By transforming big data customer analytics from multi-channel customer feedback into relevant content to engage with customers across all channels in real-time, the partnership will enable clients to tap into feedback from all channels, intelligently distill big-data insights, issues and actions from all customer experiences, and support relevant, targeted engagement across social networking and other channels. Through this partnership, organizations will be able to take advantage of a unique integrated solution that will enable them to manage organic and paid social marketing programs, interact with consumers across all media and target influencers for immediate and meaningful conversations. The partnership combines Clarabridge's ability to listen and analyze all customer feedback across all channels to extract marketing, social care and customer experience insights with Expion's social marketing and engagement platform, harvesting insights to create relevant, responsive, and effective social marketing content. For clients, this provides a single hub to listen, understand, and act on all consumer feedback, by placing the right content in front of the most influential consumers. Organizations will have the ability to improve brand loyalty and satisfaction by: Engaging with consumers based on their specific feedback and sentiment across all sources throughout the enterprise; Filtering individual conversations, scoring the content, then sharing and distributing the best performing content through the enterprise; and Selecting whom best to reach and how to position the next social campaign using earned, owned and paid media.

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