ConvergeOne, LLC has successfully won a bid to replace West Kent Housing Association’s aging telephony and contact centre application. West Kent provides affordable homes and services to people living throughout Kent. Six years after becoming the first housing association to be awarded 3 stars by the audit commission, the organisation required a modern, integrated communications platform to enable further growth. Forward thinking and community focused, a critical aspect for West Kent was to ensure a richer service experience for their residents whilst streamlining the business. The organisation’s customer access strategy Its Your Call focuses on improving customer access, opening up new communication channels by providing a right person, right answer, first time response for at least 80% of enquiries. West Kent were looking to provide a multi-channel based contact centre which allowed Telephony, Web, Email and SMS based contact methods with residents and leaseholders, stakeholders and members of the wider public.

ConvergeOne, LLC has secured deals with Star Perfumes and Lexon. Star Perfumes were looking for a solution to their issues of low resiliency and Disaster Recovery, coupled with storage upgrade. ConvergeOne recommended a solution based on NetApp Storage and VMWare. The second big win for ConvergeOne with Lexon, also required a solution to the issues of low resiliency and a lack of Disaster Recovery, coupled with a need to upgrade the current storage platform. Cisco premiere partner ConvergeOne proposed a solution based on NetApp Storage at 3 locations, VMware Site Recovery Manager and 3 Cisco UCS Servers. Once the solution is installed, Lexon will benefit from increased productivity and efficiency, along with reduced management complexity and reduced cost of ownership. The two deals were brought in by recent new recruit Michael Stevens, Business Development Manager, and cement a great start to 2012 and an impressive order book for ConvergeOne, totaling £1.4 million to date.

Marc Vassanelli has joined ConvergeOne, LLC as its Chief Financial Officer. As CFO of ConvergeOne, Marc is responsible for managing all aspects of financial planning, assessment, and reporting, including supervising all finance and accounting operations across ConvergeOne; quantifying key drivers of financial performance; and managing working relationships with equity partners and banks. In addition, the IT and Legal departments will report to Marc. Marc was previously the CFO and Chief Integration Officer of Equiniti Group and a portfolio company of Advent International.