FireScope, Inc. announced an expansion to its IT Service Management solutions that deliver bi-directional integration with ServiceNow, Inc. The FireScope/ServiceNow integration enables customers to automatically identify service-impacting events through FireScope and automatically generate and track incidents in ServiceNow. During the lifecycle of the incident, both solutions can synchronize information between each other to ensure operators have easy access to the latest information. Finally, as FireScope identifies that normal service performance has been resumed, the solution can automatically close the incident in ServiceNow to prevent unnecessary efforts.

FireScope Inc. announced the general availability of FireScope Unify version 5.0, marking the first appearance of a completely redesigned interface option named Nebula and significant enhancements to its Enterprise Service Bus, among many other enhancements. The Nebula interface, available as a user-configurable option, leverages the latest in HTML5, CSS3, Canvas and jQuery technologies to improve informational density and further refine FireScope's '2-Clicks to Root-Cause' signature capability. Much of the design of the new interface was driven from extensive discussions with FireScope customers, and the myriad ways they are visualizing their environments ranging from C-level business performance dashboards to granular specialist views and communal service status screens. The new interface moves the solution's primary navigation to an unobtrusive ribbon at the top of the page to enable wall-to-wall visualization of how technology performance drives business outcomes. Also introduced in version 5.0 of FireScope Unify are enhancements to event and policy escalations, offering new insights into the financial costs of repeated incidents and thus helping customers keep their commitments to customers while driving greater efficiency from their technology investments. At individual Event Definitions, Aggregate Event Definitions and Policies, users can now trigger escalation of events based on their frequency over a period of days or a specific date range. Once an escalation is triggered, the solution will calculate a cost of the failure, by frequency of incidents or duration of violation, which can be used for contractual penalties, chargebacks and more.

FireScope, Inc. announced FireScope Stratis, the first and only elastic cloud-enabled enterprise management solution designed to support truly massive and highly dynamic environments. The enterprise strategy of moving to private, public and hybrid clouds in order to deliver greater agility, lower costs, and better customer satisfaction is no longer a point of discussion, its happening. FireScope Stratis is the only solution designed from the ground up to leverage cloud-era technologies such as Big Data, elastic scalability, multi-layered redundancy, multi-tenancy and more. This is in stark contrast to the rest of the industry, where legacy architectures have been adapted to run from the cloud, yet suffer from the same inherent bottlenecks as before just on a larger stage. As a result, FireScope's approach delivers capabilities that no other vendor can deliver, such as: ONLY solution that can give complete visibility, from user experiences to power and air and encompassing all of virtual and non-virtual assets, from across the globe in a single interface with a Top-Down service-aligned approach; ONLY elastic management platform, leveraging Infrastructure As A Service ('IAAS') and Big Data technology to scale on-demand automatically to support dynamic infrastructure growth and capable of supporting truly massive environments with hundreds of thousands of assets; ONLY solution that can deliver layered elastic redundancy and secure multi-tenancy out of the box; and ONLY solution that delivers insight into the business implications of events and performance in terms of lost revenue, productivity and regulatory risk and enabling to analyze capacity in terms of forecasted business growth. Innovative Architecture FireScope Stratis is comprised of three elastically scalable components; the Elastic Web Component, Elastic Application Component and Elastic Storage Component. In addition to enabling customers to start using their first dashboards on day-one, this simplified architecture features a cloud management interface that continually evaluates the load and performance of each layer to automatically self-adjust resources to deliver optimal performance without over utilization. A universal Edge device, configured from the cloud-based FireScope Stratis interface, performs localized discovery and data collection, and makes expansion of coverage for new business locations or growth as easy as starting the edge device and executing discovery and auto-configuration.