October 24, 2014 5:01 AM ET

Commercial Services and Supplies

Company Overview of APAC Customer Services, Inc.

Company Overview

APAC Customer Services, Inc. provides customer care outsourcing solutions and business process outsourcing (BPO) services worldwide. The company offers its services and solutions through various communication channels, including, internet, on-line chat, email, fax, mail correspondence, and automated response generated through technology. It supports clients in heathcare, telecommunications, technology, financial, travel and hospitality, media and publishing and business logistics markets. The company provides customer service support, technical support, targeted inbound customer acquisition, product sales, ongoing account maintenance, billing issue resolution, identifying and remediating pro...

2201 Waukegan Road

Suite 300

Bannockburn, IL 60015

United States

Founded in 1973

13,400 Employees

Phone:

847-374-4980

Fax:

847-374-4989

Key Executives for APAC Customer Services, Inc.

Chief Executive Officer and President
Age: 56
Chief Operating Officer and Senior Vice President
Age: 57
Chief Information Officer and Vice President
Age: 53
Senior Vice President
Age: 43
Principal Accounting Officer
Age: 50
Compensation as of Fiscal Year 2014.

APAC Customer Services, Inc. Key Developments

APAC Customer Services, Inc. Adds 150 New Work at Home Positions

APAC Customer Services, Inc. announced that it plans to fill more than 150 new Work at Home positions, now through the end of 2014. These positions, which will operate as part of the company at Home platform, will provide customer care services for a leading client. The agents, who will be based in Phoenix, AZ and Cedar Rapids, IA, will work from their own homes via the company atHome technology platform. This industry-leading virtual contact center suite creates individual operating centers for each agent the company Homecenters and is enabled by the company’s enterprise wide security, learning, operations and management tools. As a result, employees work exclusively as remote agents, following their initial on-site training. The benefits of this approach apply to employees as well as to the business, including an expanded area in which to recruit high caliber employees and a flexible staffing approach to drive a positive customer experience and business outcomes.

APAC Customer Services, Inc. to Add More than 200 New Jobs in its St. Joseph Service Center

APAC Customer Services, Inc. announced that it expects to add more than 200 new jobs in its St. Joseph service center, now through January 2015. These full-time positions will provide data entry services and customer support via telephone for a major healthcare client.

MMA Announces New Appointments to APAC Board of Directors

The Mobile Marketing Association (MMA) has announced the addition of seven new industry leaders to its APAC board of directors. Elected by MMA's APAC membership, new board members will serve a two-year term beginning immediately. The new and re-elected board members include: AMbrish Jain, VP Marketing, Lenovo, Anindya Datta, Chief Moiblewalla, Mobilewalla, Damien Cummings, VP & Chief Marketing Officer, Philips ASEAN & Pacific, Dan Neary, Vice President of Asia Pacific, Facebook, Dick van Motman, Chairman & CEO, Dentsu Aegis Network South East Asia, Graham Christie, Chief Commercial Officer & Co-Founder, Big Mobile Group and Joe Nguyen, Senior Vice President, APAC, ComScore.

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