Company Overview of Moxie Software, Inc.
Moxie Software, Inc. provides customer engagement software and multichannel applications. The company offers Moxie Suite, an intelligent, digital customer engagement platform that enables enterprises to proactively engage their customers across various digital channels and devices. Its products include Mobile Mindset, a suite of products that enables a multi touchpoint experience across devices; Live chat software to move visitors from browsing to buying with personalized engagement; Web Self-Service to provide customers with access to instant and accurate information; email management solutions for personalized customer interactions; Click-to-Call solution for transition from Web to live cu...
150 Mathilda Place
Sunnyvale, CA 94086
Founded in 2006
Key Executives for Moxie Software, Inc.
Chief Marketing Officer and Senior Vice President
Managing Director of Financial Services
Compensation as of Fiscal Year 2014.
Moxie Software, Inc. Key Developments
Maritz Travel Meetings & Incentives Selects Moxie Software, Inc. to Help Drive Online Engagement
Aug 5 14
Moxie Software, Inc. announced that Maritz Travel Meetings & Incentives has selected Moxie to deliver better experiences across the entire online customer journey. Maritz Travel M&I will use Moxie Email to provide highly personalized online engagement to their clients' guests who attend business meetings, hospitality events and incentive travel programs. The company will implement Moxie to facilitate the booking process for events and travel programs.
Moxie Software, Inc. Introduces New Web Self-Service Knowledge Solution
Jun 25 14
Moxie Software, Inc. announced the company's new Web Self-Service knowledge solution. Featuring a responsive design, the solution allows enterprises to offer relevant and consumable information to constantly connected customers-across desktops, smartphones and tablets. Moxie Web Self-Service makes it easy for companies to create branded, configurable and easy to navigate self-service experiences to provide consumers with access to useful knowledge throughout their customer journey. Moxie Web Self-Service makes it easy for companies to create branded, configurable and easy to navigate self-service experiences to provide consumers with access to useful knowledge throughout their customer journey. Once thought of as a means to gain efficiency in the support process, organizations now have expectations for web self-service that extend beyond efficiency to delivering increased customer acquisition and revenue. Consumer expectations are equally high, with 70% of consumers reporting that they expect websites to offer a self-service application. Additionally, in the U.S. consumers spend 15 hours a week on average researching products on mobile devices and 93% of such consumers eventually make a purchase. To date, Moxie(TM) customers using Web Self-Service report high levels of customer satisfaction and notable benefits including: Increased Efficiency in Customer Service-up to 30% increase in overall efficiency and up to 13% reduction in call volume; High Levels of Customer Satisfaction-up to 95% of customer inquiries resolved, up to 80% of customer interactions rated as good or excellent; Skyrocketing Customer Use-up to 1,125% increase in online inquiries and up to 50% increase in online help usage; and Cost Savings-up to 13% reduction in overall customer service costs and up to 38% reduction in the cost of handling inquiries. To help companies better serve mobile consumer, Moxie's new responsive self-service portal extends comprehensive self-service capabilities beyond the desktop to tablet and mobile devices and across the entire customer journey. Key features of Moxie Web Self-Service include: Easy-to-brand templates enable enterprise users to brand self-service portals with images and graphics to create rich visuals that align with corporate branding; Tailored search delivers personalized content for each customer. Powered by dynamic contextual filters, intuitive search guides users to the answers they seek more quickly; Solution Finder provides guidance in complex situations by asking customers a series of questions to determine the correct answer and provide them with related information; Search engine optimization tools allow the content from the self-service portal to be easily indexed by Google and Bing, benefiting enterprises as customers often opt to use search engines versus the website; and Language support allows business users to easily translate all content, labels and buttons in the self-service portal into other languages to serve customers around the globe. Availability: Moxie's new responsive self-service customer portal is available immediately.
Sports Endeavors Teams Up with Moxie to Engage Global Sports Fans
Jun 10 14
Moxie Software, Inc. announced that Sports Endeavors, Inc. has selected Moxie(TM) to engage fans across the entire customer journey, supporting them with sales and service inquiries. Sports Endeavors is a retail market leader selling soccer, rugby, and lacrosse items to players and fans.
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