August 20, 2014 3:32 PM ET

IT Services

Company Overview of TeleTech Holdings Inc.

Company Overview

TeleTech Holdings, Inc., together with its subsidiaries, provides customer engagement management solutions in the United States and internationally. The company operates in four segments: Customer Management Services, Customer Growth Services, Customer Technology Services, and Customer Strategy Services. The Customer Management Services segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environment. The Customer Growth Services segment provides the technology-enabled sales and market...

9197 South Peoria Street

Englewood, CO 80112

United States

Founded in 1982

Phone:

303-397-8100

Fax:

303-397-8199

Key Executives for TeleTech Holdings Inc.

Chairman and Chief Executive Officer
Age: 54
Total Annual Compensation: $1.0
Chief Administrative & Financial Officer
Age: 55
Total Annual Compensation: $375.0K
Executive Vice President of Customer Strategy Services & Technology Services
Age: 46
Total Annual Compensation: $398.6K
Executive Vice President of Customer Management Services
Age: 55
Total Annual Compensation: $370.5K
Executive Vice President of Customer Growth Services
Age: 53
Total Annual Compensation: $350.0K
Compensation as of Fiscal Year 2013.

TeleTech Holdings Inc. Key Developments

TeleTech Holdings Inc. Reports Unaudited Consolidated Earnings Results for the Second Quarter and Six Months Ended June 30, 2014; Revises Earnings Guidance for the Year 2014

TeleTech Holdings Inc. reported unaudited consolidated earnings results for the second quarter and six months ended June 30, 2014. For the quarter, the company reported GAAP revenue of $295.5 million compared to $289.7 million a year ago. Non-GAAP revenue was $303.221 million against $288.35 million a year ago. GAAP income from operations was $20.67 million compared to $19.7 million a year ago. GAAP income before income taxes was $23.55 million against $16.6 million a year ago. GAAP net income attributable to the company’s stockholders was $16.9 million or $0.40 per basic and diluted share against $12.32 million or $0.23 per diluted share a year ago. Net cash provided by operating activities was $18.1 million compared to $33.72 million a year ago. Capital expenditures were $19.4 million compared to $9.6 million a year ago. EBIT was $23.65 million against $17.5 million a year ago. EBITDA was $37.74 million against $28.8 million a year ago. Non-GAAP net income attributable to company stockholders was $16.7 million against $18.211 million a year ago. Non-GAAP income from operations was $23.414 million against $23.730 million a year ago. Non-GAAP EBITDA was $39.243 million against $36.201 million a year ago. Non-GAAP EPS attributable to the company's stockholders was $0.33 against $0.35 a year ago. For the six months, the company reported GAAP revenue of $597.711 million compared to $578.1 million a year ago. Non-GAAP revenue was $619.1 million against $575.14 million a year ago. GAAP income from operations was $45.024 million compared to $42.673 million a year ago. GAAP income before income taxes was $47.73 million against $37.6 million a year ago. GAAP net income attributable to the company’s stockholders was $37.1 million or $0.73 per diluted share against $30.3 million or $0.57 per diluted share a year ago. Net cash provided by operating activities was $31.630 million compared to $40.211 million a year ago. Capital expenditures were $34.5 million compared to $13.7 million a year ago. EBIT was $47.921 million against $39.05 million a year ago. EBITDA was $75.2 million against $60.9 million a year ago. Non-GAAP net income attributable to company stockholders was $37.6 million against $35.444 million a year ago. Non-GAAP income from operations was $52.15 million against $47.534 million a year ago. Non-GAAP EBITDA was $84.221 million against $72.301 million a year ago. Non-GAAP EPS attributable to the company's stockholders was $0.75 against $0.67 a year ago. The company raised lower end of 2014 revenue guidance, as: revenue estimated from $1.245 to $1.260 billion, reflecting an expected 2% adverse impact from foreign exchange translation. Operating margin range estimated between 8.75% and 9.0% (before asset impairment, restructuring or acquisition-related charges), but including approximately $10 million investment in sales, and research and development. Capital expenditures - range between $55 million and $65 million with 70% expected for growth initiatives.

TeleTech Holdings Inc. Expands Customer Experience Center in Melbourne, Florida

TeleTech Holdings Inc. announced that it is expanding its customer experience center in Melbourne, Florida and hiring for nearly 300 new positions in sales, customer experience, human resources, and operations. The Melbourne site serves two TeleTech clients.

TeleTech Holdings Announces New Customer Experience Site in Jonesboro, Arkansas

TeleTech Holdings Inc. announced its expansion in Arkansas with a new customer experience site in Jonesboro. The announcement, in conjunction with the opening of TeleTech's first Arkansas center in Sherwood. The opening of this new site, located at 2908 S Caraway Road, Jonesboro, AR 72401 is scheduled for August of this year, initially creating more than 150 jobs within the Jonesboro community, and the ability to expand up to 600 positions. In addition, TeleTech previously announced its creation of 250 jobs in Sherwood, and together with the Jonesboro site, TeleTech will initially employ 400 individuals in Arkansas with the capacity to expand to 1,000 positions. The site opening follows close collaborations with key TeleTech partners in Jonesboro, including the Jonesboro Regional Chamber of Commerce and Mayor Harold Perrin.

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