ServiceMax, Inc. Presents at JMP 12th Annual Research Conference, May-15-2013 11:30 AM. Venue: The Ritz-Carlton, San Francisco, 600 Stockton Street, San Francisco, CA 94108, United States.

ServiceMax, Inc. announced the latest release of ServiceMax, Winter '13, now HTML5-based to support all mobile devices and platforms. ServiceMax is also announcing the industry's first-ever fully comprehensive Service Contracts & Billing solution which will now allow companies to easily create and manage unlimited numbers of tailored service offerings to increase service revenue, better serve customers, and collect customer payments faster. With ServiceMax in HTML5, companies and their field service technicians have the liberty to use any mobile device on any platform, including laptops, smartphones and tablets, all with a consistent ServiceMax user interface to simplify adoption and training. With the cutting edge technology in the HTML5 release, ServiceMax customers will also experience increased performance on all platforms. ServiceMax added significant capabilities with the new Service Contracts & Billing module in response to a widespread business trend in which field service organizations must continue to diversify and tailor their service offerings to remain competitive and differentiated. Until now, these types of offerings came with significantly increased administrative costs and complexity that resulted in decreased service levels and strained profits. The Winter '13 release also includes enhancements to ServiceMax's preventive maintenance capabilities including deeper integration with Service Contracts & Billing, and new scheduling and configuration features.

ServiceMax, Inc. announced the release of ServiceMax, Summer '12. Featured in Summer '12 is Service Parts & Reverse Logistics with new, extensive functionality to help global service organizations automate and optimize their returns, repairs, refurbishments and exchanges across various hubs, depot repair centers and suppliers, all in the cloud. Service Parts & Reverse Logistics is built to model, track and support complex service relationships all while keeping the original customer in the context of the parts and repairs moving through the system. This provides accuracy and automation of the entire service chain, reduces total turnaround time for the customer, and provides visibility to all involved parties including the support center agents and customers. With ServiceMax, service organizations have the flexibility to perform both traditional field service and complex depot repair based on the nature of a service request, increasing efficiency and ensuring companies meet their SLAs and solve customer problems as quickly as possible. ServiceMax Summer '12 also includes: enhancements to Service Flow Manager, barcode scanning via iPad camera, GPS tracking on iPad mobile, SFM search on iPad mobile, addition of Dutch (generally available), and Italian translations as service chains become more complex, increased visibility and operational efficiency is more integral to the success of service operations.