July 29, 2014 2:48 AM ET


Company Overview of Interactive Intelligence Group Inc.

Company Overview

Interactive Intelligence Group, Inc. provides contact center, unified communications, and business process automation services. It offers Interactive Intelligence Customer Interaction Center (CIC), a single platform and a pre-integrated all-in-one application solution for IP telephony. The company’s CIC contact center application suite enables contact centers to automate, route, monitor, record, track, and report on phone calls, fax, email, Web interactions, short message service, and social media in a single or multi-site operations; and CIC solution for Unified Communications allows organizations to route live communications to various devices. Its CIC software platform for process automat...

7601 Interactive Way

Indianapolis, IN 46278

United States

Founded in 1994

1,848 Employees





Key Executives for Interactive Intelligence Group Inc.

Age: 58
Total Annual Compensation: $450.0K
Chief Financial Officer
Age: 60
Total Annual Compensation: $290.0K
Chief Marketing Officer and Senior Vice President of Marketing
Age: 54
Total Annual Compensation: $265.0K
Chief International Officer
Age: 58
Total Annual Compensation: $240.0K
Compensation as of Fiscal Year 2013.

Interactive Intelligence Group Inc. Key Developments

COLA Uses Interactive Intelligence Group Inc.'s All-In-One IP Communications Software Suite

COLA redeployed its entire staff of 80 employees to work at home during a four-month office remodel using the remote agent capabilities of Interactive Intelligence Group Inc.'s all-in-one IP communications software suite. The software suite, Customer Interaction Center(TM) (CIC), includes remote support capabilities that enable work-at-home employees to access the same communications applications as their onsite colleagues using an Internet connection and standard phone. In addition, managers can monitor remote employees in real-time and access reports about their activity and performance.

Interactive Intelligence Group Inc. Revises Earnings Guidance for the Second Quarter of 2014

Interactive Intelligence Group Inc. revised earnings guidance for the second quarter of 2014. For the quarter, the company announced total revenues in the quarter are expected to be between $78 and $80 million, compared to the company's prior guidance of $86 to $88 million for the quarter, due to lower than anticipated product revenues. These expected revenues compare to total revenues of $76.2 million in the second quarter of 2013. The company expects to report a non-GAAP operating loss for the quarter of between $6 and $7 million, compared to its guidance anticipating near break-even operations. The company expects to report a GAAP operating loss of between $11 and $12 million. Preliminary second-quarter 2014 non-GAAP operating loss excludes stock-based compensation expense of $3.7 million and certain acquisition-related expenses and the amortization of intangible assets of $1.2 million.

Interactive Intelligence Group Inc., Q2 2014 Guidance/Update Call, Jul 16, 2014

Interactive Intelligence Group Inc., Q2 2014 Guidance/Update Call, Jul 16, 2014

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