Company Overview of Interactive Intelligence Group Inc.
Interactive Intelligence Group, Inc. provides contact center and business communications solutions. It offers Interactive Intelligence Customer Interaction Center (CIC), a solution for voice, data, and process automation. The company’s CIC contact center application suite enables contact centers to automate, route, monitor, record, track, and report on phone calls, fax, email, Web interactions, short message service, and social media in a single or multi-site operations; and CIC solution for Unified Communications allows organizations to route live communications to various devices. Its CIC software platform for process automation platform automates and unifies phone calls, faxes, emails, an...
7601 Interactive Way
Indianapolis, IN 46278
Founded in 1994
Key Executives for Interactive Intelligence Group Inc.
Total Annual Compensation: $637.5K
Chief Financial Officer
Total Annual Compensation: $450.0K
Chief Marketing Officer and Senior Vice President of Marketing
Total Annual Compensation: $250.0K
Senior Vice President of Corporate Development
Total Annual Compensation: $218.5K
Vice President of Client Success and Education
Total Annual Compensation: $195.0K
Compensation as of Fiscal Year 2012.
Interactive Intelligence Group Inc. Key Developments
Interactive Intelligence Group Inc. Announces Executive Appointments to Enhance Cloud Communications Infrastructure, Service and Support
Dec 10 13
Interactive Intelligence Group Inc. announced that it has added three vice president positions to further enhance the company's cloud communications infrastructure, service and support. Ray Cappola, Jose Martinez, and Steven Vaughan all fill newly created vice president positions, and bring a combined 48-plus years of experience to the Interactive Intelligence Communications as a ServiceSM offering. Ray Cappola serves as Interactive Intelligence vice president of CaaS support, which includes global management of CaaS technical support and the company's network operations centers. Cappola brings with him 12 years of technology support experience, which includes his previous role at Oracle where he led the global storage support delivery team. Jose Martinez serves as Interactive Intelligence vice president of CaaS infrastructure, which includes management of Interactive Intelligence's 12 global data centers, as well as the company's CaaS-related network and storage operations and engineering. Martinez, who has 16 years of industry experience, was previously employed by IBM where he successfully managed global infrastructure projects for the company's Fortune 500 customers. Steven Vaughan is a contact center industry veteran and serves as Interactive Intelligence vice president of CaaS delivery, which includes management of the CaaS architecture, implementation, and service delivery teams. Prior to Interactive Intelligence, Vaughan served in senior product management, professional services, and IT systems roles at companies such as Cisco, Genesys and LiveVox. Vaughan has more than 20 years of industry experience.
Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite
Dec 3 13
Ansafone Contact Centers has deployed an all-in-one IP communications software suite from Interactive Intelligence Group Inc. The software suite, Customer Interaction Center(TM) (CIC), has helped Ansafone improve customer service, increase agent productivity, and reduce costs.
Interactive Intelligence Group Inc. Sigs an Agreement to Offer Private-Labeled Versions of Orgspan Enterprise Social Communications
Nov 18 13
Interactive Intelligence Group Inc. has signed an agreement that enables it to offer private-labeled versions of OrgSpan enterprise social communications features with its all-in-one cloud and on-premises IP communications software suite. Under the terms of the agreement, Interactive Intelligence is offering a private-labeled version of OrgSpan Select, a cloud-based application that enables customers to search and view agent social
profiles - by skill-set, years of experience, wait time, and more - enabling them to choose the agent best qualified to serve them.
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