August 21, 2014 6:30 AM ET

Software

Company Overview of Interactive Intelligence Group Inc.

Company Overview

Interactive Intelligence Group, Inc. provides contact center, unified communications, and business process automation services. It offers Interactive Intelligence Customer Interaction Center (CIC), a single platform and a pre-integrated all-in-one application solution for IP telephony. The company’s CIC contact center application suite enables contact centers to automate, route, monitor, record, track, and report on phone calls, fax, email, Web interactions, short message service, and social media in a single or multi-site operations; and CIC solution for Unified Communications allows organizations to route live communications to various devices. Its CIC software platform for process automat...

7601 Interactive Way

Indianapolis, IN 46278

United States

Founded in 1994

Phone:

317-872-3000

Fax:

317-872-3000

Key Executives for Interactive Intelligence Group Inc.

Co-Founder
Age: 58
Total Annual Compensation: $450.0K
Chief Financial Officer
Age: 60
Total Annual Compensation: $290.0K
Chief International Officer
Age: 58
Total Annual Compensation: $240.0K
Compensation as of Fiscal Year 2013.

Interactive Intelligence Group Inc. Key Developments

Interactive Intelligence Inc Expands Asia Pacific Headquarters in Kuala Lumpur

Interactive Intelligence Inc. announced the expansion of its Asia Pacific headquarters in Kuala Lumpur, leading to a relocation to Menara Prestige, Jalan Pinang, from its previous location at Menara IMC. He added that the office space had doubled to 11,000 sq ft and the workforce had increased by 35%. The new office will host upgraded test and demonstration facilities to give clients in the region a hands-on experience of the products and services in the early stages of decision making.

Interactive Intelligence Group Inc. Announces Unaudited Consolidated Financial Results for the Second Quarter and Six Months Ended June 30, 2014; Revises Earnings Guidance for the Third Quarter and Year 2014

Interactive Intelligence Group Inc. announced unaudited consolidated financial results for the second quarter and six months ended June 30, 2014. For the quarter, the company reported total revenues of $79.830 million against $76.242 million a year ago. Operating loss was $11.513 million against operating income of $0.849 million a year ago. Loss before income taxes was $11.428 million against income before income taxes of $1.126 million a year ago. Net loss was $6.798 million or $0.33 per basic and diluted share against net income of $2.901 million or $0.14 per diluted share a year ago. Non-GAAP recurring revenue was $44.622 million against $35.169 million a year ago. Non-GAAP total revenue was $79.835 million against $76.305 million a year ago. Non-GAAP operating loss was $6.599 million against net operating income of $3.817 million a year ago. Non-GAAP net loss was $3.699 million or $0.18 per diluted share against net income of $3.357 million or $0.16 per diluted share a year ago. For the six months, the company reported total revenues of $159.278 million against $149.480 million a year ago. Operating loss was $16.326 million against operating income of $4.264 million a year ago. Loss before income taxes was $16.155 million against income before income taxes of $3.338 million a year ago. Net loss was $9.362 million or $0.33 per basic and diluted share against net income of $4.358 million or $0.21 per diluted share a year ago. Non-GAAP recurring revenue was $88.036 million against $69.081 million a year ago. Non-GAAP total revenue was $159.288 million against $149.628 million a year ago. Non-GAAP operating loss was $7.646 million against operating income of $10.017 million a year ago. Non-GAAP net loss was $4.092 million or $0.20 per diluted share against net income of $6.959 million or $0.33 per diluted share a year ago. Net cash provided by operating activities was $3.842 million against $12.799 million a year ago. Purchases of property and equipment was $13.339 million against $12.893 million a year ago. For the third quarter of 2014, revenue to be in the range of $83 million to $85 million or year-over-year growth of 6% to 9%. The combination and timing of product orders and ongoing investments in business to lead to unexpected non-GAAP operating loss of approximately $6 million. For the year 2014, the company's estimated annual effective tax rate is 41.0%. Total revenues to be between $340 million and $345 million compared to previous guidance range of $365 million to $370 million, or an increase of about 8% year-over-year at the midpoint of the range. Non-GAAP operating loss to be $12 million to $13 million or non-GAAP EPS of $0.33 to $0.37 on 21 million diluted shares compared to previous guidance of EPS earnings of $0.15 to $0.36.

California Association of Realtors Deploys Interactive Intelligence IP Communications Software Suite

The California Association Of Realtors(R) (C.A.R.) has replaced its PBX system with Interactive Intelligence Group Inc.'s Customer Interaction Center(TM) (CIC), an all-in-one IP communications software suite. According to C.A.R., it deployed CIC to improve system integration, support remote staff, and add disaster recovery capabilities. CIC has also enabled C.A.R. to incorporate its on and off-site agents and attorneys into its contact center. Today, CIC supports all of C.A.R.'s employees located at its L.A. and Sacramento offices. C.A.R. uses CIC for audio conferencing, automatic call distribution, faxing, unified messaging, and voicemail.

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