August 22, 2014 4:57 AM ET


Company Overview of United Services Automobile Association

Company Overview

United Services Automobile Association provides banking and financial products and services to the military and their families in the United States. The company offers banking products and services comprising checking and savings accounts, certificates of deposit, credit cards, home mortgages, home equity products, and auto loans; and insurance solutions, such as auto, home and property, life, and other insurance solutions, as well as health insurance products comprising medicare, dental, and vision solutions. It also provides investment solutions consisting of mutual funds, individual retirement accounts, and annuities; managed money, and college savings solutions; and stock, bond, fund, an...

9800 Fredericksburg Road

San Antonio, TX 78288

United States

Founded in 1922

25,800 Employees



Key Executives for United Services Automobile Association

Chief Executive Officer
Age: 68
Chief Financial Officer
Chief Operating Officer
Age: 52
President of USAA Federal Savings Bank
President of USAA Capital Corporation Group
Age: 48
Compensation as of Fiscal Year 2014.

United Services Automobile Association Key Developments

USAA Announces Management Changes

USAA financial chief Stuart Parker has been promoted to the newly created position of chief operating officer. Parker will oversee all of USAA's business operations and report directly to CEO Joe Robles Jr. Parker was previously identified by the San Antonio Express-News as a potential internal candidate to succeed Robles, who plans to retire early next year. Robles' successor will be named later this year. Among the businesses Parker will oversee as COO are: USAA Capital Corp., which includes its banking, financial advice and real estate operations; its property and casualty insurance unit; and its member experience organization. Parker has served as chief financial officer since 2012. He joined USAA as a certified financial planner in 1998. Laura Bishop, who has been deputy CFO since 2012, will replace Parker as CFO. Its member experience organization has been split into two units: enterprise strategy and marketing, and member experience. Wayne Peacock, who has been executive vice president of member experience, will lead enterprise strategy and marketing. The unit will focus on corporate and market strategy, data and analytics, and planning. Peacock will report to Robles. The member experience organization will be led by Shon Manasco, who has been chief administrative officer. Manasco will report to Parker. Both Peacock and Manasco also have been identified by the Express-News as potential candidates to succeed Robles. Dana Simmons, a human-resources executive vice president, will become chief administrative officer. He joined USAA in 2010. Mark Reid, deputy human resources officer, has been promoted to executive vice president of human resources. He joined USAA last year.

United Services Automobile Association Announces Executive Changes

United Services Automobile Association announced that Kevin Bergner, USAA's property and casualty president, has left the organization. USAA named Alan Krapf in his place. Krapf joined USAA in 1989 and most recently was senior vice president of P&C staff operations.

USAA Presents at Retail Banking 2014, Mar-13-2014 02:45 PM

USAA Presents at Retail Banking 2014, Mar-13-2014 02:45 PM. Venue: Hilton Bonnet Creek, 14100 Bonnet Creek Resort Lane, Orlando, FL 32821, United States. Speakers: Christopher Cox, Head of Digital Experience Delivery.

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