Internet Software and Services
Company Overview of iPerceptions Inc.
iPerceptions Inc. provides Web-focused voice of customer analytics worldwide. The company’s solutions provide tactical and strategic decision support to companies who do business online. It offers webValidator continuous listening solution that captures the voices of actual online customers in the context of Website visits. iPerceptions also provides iPerceptions satisfaction index, which helps to understand the key issues and measure online customer satisfaction; and derive valuable ROI metrics, such as task completion, brand affinity, customer loyalty, and customers will refer friends and associates to the Website. In addition, it offers A&B interactive dashboard that enable marketers and ...
4999 Ste-Catherine Street West
Montreal, QC H3Z 1T3
Founded in 2000
Key Executives for iPerceptions Inc.
Chief Executive Officer and Director
Chief Financial Officer and Secretary
Vice President of Research
Vice President of Insights
Compensation as of Fiscal Year 2013.
iPerceptions Inc. Key Developments
iPerceptions, Inc. Launches the iPerceptions Intent Recognition Engine
Jan 22 14
iPerceptions Inc. launched the iPerceptions Intent Recognition Engine, a patent pending technology, which can recognize the intent of anonymous website visitors and trigger personalized experiences for digital customers. iPerceptions Intent Recognition Engine provides the intelligence required to enrich marketing campaigns, customer support systems and personalization engines in real-time. iPerceptions' Intent Recognition Engine can inject recognized visitor intent directly into business systems to conduct intelligent actions in real-time. This allows companies to target users with content and actions that is directly aligned with their intent and continually adapts to ensure a superior experience with individual brands. Live assistance systems can also be significantly enhanced by recognizing the intent of individual visitors and initiating chat sessions with distressed buyers or other identified user groups. This greatly increases the effectiveness and return on investment made in live assistance systems. Content Management Systems (CMS) and other dynamic content delivery can be aligned to visitor intent, improving both the customer experience and the business results of these systems. iPerceptions' Intent Recognition Engine is immediately available.
Blinds.com Uses with iPerceptions Inc.'s Active Research Platform
Sep 17 13
iPerceptions Inc. announced that Blinds.com uses the iPerceptions Active Research(TM) Platform to engage with customers to better understand their needs, desires and frustrations with the shopping process. By leveraging iPerceptions' SaaS platform, Blinds.com has been able to improve supplier quality control, understand the features and market trends that really matter to customers, curate product selections, and reduce barriers to purchase by increasing consumer confidence about buying online.
iPerceptions Inc. Releases the First Digital Research Solution Designed to Reduce Cart Abandonment and Increase Conversion
Sep 3 13
iPerceptions Inc. announced the release of the iPerceptions Purchase Optimization and Conversion Solution. This is the first digital research solution that links behavioral data with attitudinal data from real customers to identify purchase barriers and process drivers that can be optimized to significantly improve online conversions and reduce cart abandonment. The iPerceptions Purchase Optimization and Conversion Solution consists of a research framework focusing on the different facets of the purchase and decision process, proven methodologies for gathering representative, targeted and opt-in feedback, and real-time associated reporting to dissect and evaluate the purchase process. Customer insights can then be directly injected into 3(rd) party solutions including e-commerce engines and Enterprise Resource Planning (ERP) systems. For the first time, marketers using this solution can leverage attitudinal and behavioral data to: Identify purchase barriers to increase online conversion; Diagnose bottlenecks and reduce cart abandonment; Evaluate purchase drivers and prioritize initiatives to increase purchase intent; Measure purchase horizon and consideration stage to nurture prospects. This Solution leverages the iPerceptions Active Research(TM) Platform, which engages customers in the 'Moment of Truth' across digital touch points. Insights are fed into business intelligence reporting, integrated and injected into the organization's other business systems. The iPerceptions Purchase Optimization and Conversion Solution is immediately available to iPerceptions Enterprise customers as a value-added option.
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