kgb USA, Inc. provides customer care, directory assistance, and enhanced information services. It offers multimodal contact center solutions, such as customer care and technical support, social media CRM, customer acquisition/sales, full account management, customer retention, customer satisfaction surveys, back-office administration, and co-source and in-source services. The company serves mobile and telecommunications, cable, utilities, government, financial services, media and tourism, and health care sectors. kgb USA, Inc. was formerly known as INFONXX, Inc. and changed its name to kgb USA, Inc. in April 2008. The company was founded in 1992 and is headquartered in New York, New York wit...
655 Madison Avenue
New York, NY 10065
Founded in 1992
Federal Judge Orders kgb USA Inc. to Pay $1.3 Million in Minimum Wage Compensation to Current and Former Employees for Violations of the Fair Labor Standards Act
Feb 12 13
A federal judge has ordered kgb USA Inc. to pay $1.3 million in minimum wage compensation to 14,568 of its current and former employees nationwide for violations of the Fair Labor Standards Act. Judge James Knoll Gardner of the U.S District Court for the Eastern District of Pennsylvania entered a consent judgment and order against the company, which agreed to the terms. The workers, who were hired to respond to text messages from customers, were home workers located throughout the United States. The consent judgment and order resolve an investigation by the U.S. Department of Labor's Wage and Hour Division that found the company misclassified employees as independent contractors and paid them a piece rate based on the numbers of text messages and inquiries they responded to, without regard to the number of hours they worked. FLSA violations resulted when piece rate earnings failed to yield at least the federal minimum wage of $7.25 per hour.