September 16, 2014 11:52 AM ET


Company Overview of Avaya Inc.

Company Overview

Avaya Inc. develops business collaboration and communications software solutions in the United States and internationally. It offers Radvision Scopia, a portfolio of hardware and software products; Avaya Aura Conferencing that gives users one-touch control over collaboration; and The Avaya Flare Experience, an interface with one-click access to enterprise-wide audio, video, and Web collaboration. The company also provides Avaya one-X Communicator for unified communications, such as voice calling, audio conferencing, instant messaging and presence, corporate directories, and communication logs; Avaya one-X Mobile to access enterprise communications from mobile devices; Avaya Contact Center Se...

4655 Great America Parkway

Santa Clara, CA 95054

United States

Founded in 2000

14,415 Employees





Key Executives for Avaya Inc.

Chief Executive Officer
Age: 57
Chief Financial Officer and Senior Vice President
Age: 58
Chief Operating Officer
Age: 61
President of Global Field Operations and Senior Vice President of Worldwide Sales
Age: 55
Senior Vice President and President of Avaya Global Services
Age: 48
Compensation as of Fiscal Year 2014.

Avaya Inc. Key Developments

British Telecommunications plc Announces Five-Year Agreement with Avaya

British Telecommunications plc and Avaya have announced a five-year agreement which will see BT Wholesale deliver Avaya's Unified Communications and Contact Center applications as a cloud service to midmarket and enterprise customers via the indirect channel. Called Avaya Cloud Solutions, the service will give businesses and public sector organizations with 250+ employees access to the full suite of Avaya Aura contact centre and UC products delivered over BT Wholesale's high speed, high quality, managed Ethernet network. The service will be available only from Avaya accredited channel partners through BT Wholesale. It will provide customers with the kind of bespoke and adaptable communications applications, security and service level guarantees which have previously only been available at an enterprise level. The joint initiative also offers existing Avaya customers a hybrid model with managed migration to help them evolve from on-site to cloud based services. In making the move to a hosted environment, BT Wholesale and Avaya will help companies better manage costs by eliminating the need for large, up-front capital investments and upgrades. The pay-as-you-grow business model will enable businesses to respond quickly and flexibly to their customer demands and improve the customer experience and revenue generation. The service also offers the assurance of a secure and reliable platform provided by Avaya and BT Wholesale, delivered by their preferred channel partner.

Avaya and HP to Deliver Expanded Communications Services to the Enterprise

Avaya and HP Enterprise Services announced a multi-year agreement to offer cloud-based unified communications and contact center technology, and management solutions for enterprises. Together, the companies will sell a combined portfolio of Unified Communications-as-a-Service, Contact Center-as-a-Service, and infrastructure modernization services. Combining HP's expertise in services delivery with Avaya's strong unified communications and contact center portfolio will create one of the most advanced solutions in the industry, including mobile applications, software, and networking for unified communications and customer experience management. These as-a-Service solutions will be delivered with the same standard of care that puts Avaya services above industry benchmarks with the added benefit of HP's cloud capabilities. The Avaya-HP agreement addresses growing global demand for comprehensive, secure, reliable business collaboration solutions, delivered as a service. HP ES will resell the as-a-Service offerings and in parallel, Avaya has the benefit of increased scale enabled by HP's highly flexible deployment models to quickly reach more customers and help simplify and transform business communications. Avaya will also apply its market leading communication and collaboration products to help HP improve the efficiency and performance of its contact center operations. As part of the agreement, the HP ES Business Process Services organization will assume service delivery of a significant portion of Avaya Private Cloud Services (APCS), including a limited transfer of APCS employees and contractors to HP ES. These services will be integrated into HP ES's existing Mobility and Workplace and Business Process Services practices and partner eco-systems to deliver private and hybrid cloud-based unified communications and contact center solutions to existing and future customers. Sales contracts, service level agreements, and overall client experience will remain with Avaya. HP ES will augment and amplify APCS by extending services to more customers, in more markets, with the speed and service performance needed to help grow demand for cloud-based solutions.

Avaya Unveils Unified Communications Solution Through Windstream's UCaaS

Avaya has announced the availability of Avaya Aura unified communications solution as a cloud-based offering for enterprises through Windstream's Unified Communications as a Service, or UCaaS, product. The Windstream UCaaS powered by Avaya solution is ideally suited for midsize to large enterprises seeking simpler and more flexible means of accessing and managing collaboration and communication technologies. Windstream's customers have access to the full suite of Avaya Aura capabilities, including VoIP, unified messaging, desktop video, and a variety of other mobility collaborative solutions. The UCaaS solution is underpinned by Windstream's redundant, enterprise-class data centers and delivered through the company's nationwide MPLS network. Windstream and its customers can take advantage of Avaya's utility-based consumption model, which allows both the cloud service provider and its customers to pay for only what they use. Unlike other cloud vendors that require carriers or enterprises to purchase a preset number of licenses, this flexibility enables cloud service providers and its customers to easily scale their service requirements up or down at any time depending on their needs. This shift to an OpEx-based business model helps both Windstream and its customers mitigate the cost of evolving to new services and better manage finances over time.

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