Company Overview of Avaya Inc.
Avaya Inc. provides business collaboration and communications solutions in the United States and internationally. It operates in three segments: Global Communications Solutions (GCS), Avaya Networking, and Avaya Global Services (AGS). The GCS segment offers unified communications, collaboration, contact center, and networking solutions, such ass video and conferencing, communications and messaging, platforms, infrastructure and phones, assisted experience management, automated experience management, performance management, and cloud enablement products. The Avaya Networking segment provides Internet protocol networking infrastructure products, including Ethernet switches, routers and virtual...
4655 Great America Parkway
Santa Clara, CA 95054
Founded in 2000
Key Executives for Avaya Inc.
Chief Financial Officer and Senior Vice President
President of Global Field Operations and Senior Vice President of Worldwide Sales
President of Avaya Client Services and Senior Vice President
President of Avaya Labs Research
Compensation as of Fiscal Year 2014.
Avaya Inc. Key Developments
Avaya Announces Working with Google on Innovative Contact Center Solutions for Businesses
Dec 10 14
Avaya announced it is working with Google on innovative contact center solutions for businesses. The collaboration combines Avaya's expertise in customer engagement technologies with Google's expertise in Web applications and Chromebooks to enable greater simplicity, flexibility and cost efficiency in contact center operations. The initial project enables simple set-up of new agents and supervisors in any location, ideal for managing peak or seasonal demands, as well as supporting business continuity, mobile and remote agent strategies. Customer service agents will be able to access the Avaya contact center agent desktop with Chromebooks through a WebRTC-enabled interface. The Avaya Agent for Chrome solution eliminates the need to download thick clients on individual agent endpoints, providing significant management efficiencies and a highly cost-effective means to enable fast access to the full suite of technologies needed for real-time responsiveness to customers. MeadWestvaco (MWV) will simplify their customer care operations by deploying the Avaya Agent for Chrome. They expect the solution to contribute to topline growth through increased business continuity, more efficient operations and higher customer satisfaction through first contact resolution. In addition, as part of Avaya's strategy to adopt next generation business tools, the company plans to integrate Google Apps for Work in a number of areas to help speed collaboration and enable greater access to key materials shared by Avaya teams. Google uses Avaya technology internally both to power its global telephony infrastructure as well as to drive its contact center operations.
Avaya Inc. Unveils New Communications Solution Avaya Engagement Solutions
Dec 10 14
Avaya Inc. unveiled new communications solutions that address multichannel communication preferences, while meeting enterprise security, availability, manageability and scalability requirements. The new “Avaya Engagement Solutions” include innovative technologies that connect locations and functions across the enterprise, integrate communications-enabled applications into workflows and support the seamless migration from desk to mobile. Among the new and enhanced solutions, the Avaya Engagement Environment enables the simple combination of communications capabilities with the business applications used every day by various departments and groups. These merged applications can be integrated into workflows and published as a service to speed more meaningful, informed connections and improve customer and team outcomes. Thus, customer and team engagement can become inexorably linked as the backbone for competitive advantage in both the current and future business climate. To make it easier for organizations implement strategies for more engaged enterprises, Avaya has also mapped its Customer and Team Engagement Solutions against key business challenges to deliver growth, create new efficiencies and re-vitalize infrastructures. New and enhanced capabilities include: Avaya Customer Engagement Solutions, which are aligned into three sets of solutions based on customers’ input to Avaya about business–critical requirements for Top Line Growth, Customer Experience and Contact Center Efficiency. New among these solution sets: Avaya Snap-Ins for Engagement Environment: these easily-integrated “Snap Ins” add enhanced communications capabilities such as WebRTC, real-time speech, mobility, work assignment and context store into existing contact center operations. Customer Engagement Transformation Consulting Service: access to Avaya expertise to help revitalize legacy contact center operations with phased, objective-driven strategies for achieving customer engagement environments. Avaya Agent for Chrome: offering lightning-fast provisioning of customer service representatives, this joint solution provides access to Avaya contact center technologies through a WebRTC interface on a Google Chrome device. Avaya Social Responder: this cloud-based solution for social media monitoring funnels social conversations into a contact center operation for rapid, real-time response and engagement. Avaya Team Engagement Solutions map to business needs for Communications Optimization, Worker and Team Productivity, and Generating Growth. New or enhanced offers include: Avaya Engagement Development Platform: Formerly Collaboration Environment and part of the Avaya Engagement Environment, new capabilities allow business analysts, enterprise architects and ISVs to customize and build unique applications and workflows with easy to use development tools and a reusable snap-in architecture. Avaya Communicator: a rich, single client interface that provides access to all communications channels across the enterprise and midmarket platforms, including the new Avaya Multimedia Messaging and latest version of Avaya Aura® Conferencing 8.0, and allowing employees to toggle between devices on-the-fly. AvayaLive™ Video: this Avaya hosted, cloud-based integrated audio, video conferencing and screen sharing service allows any size company to enable their employees with one-click access to their own virtual conference room. AvayaLive Video can support room video systems as well as access from a wide range of business and mobile consumer devices. Provides all the benefits of Avaya Scopia solutions without the cost and complexity of installed infrastructure. Avaya IP Office Select: optimized for Midmarket companies with up to 2,500 employees (or 150 locations), this comprehensive unified communications and collaboration solution offers the simplicity and affordability this business segment requires.
Avaya Appoints Laurent Philonenko as Senior Executive for Corporate Strategy, Development and CTO
Dec 3 14
Avaya announced that Laurent Philonenko has been named senior vice president of Corporate Strategy and Development - CTO. In this role, Laurent will accelerate the development and execution of Avaya's short- and long-term growth and engagement strategies. He also joins the Avaya Executive Council. As part of his focus on Avaya growth strategies, Laurent will oversee Avaya Labs, architecture and consulting groups, as well as the Avaya DevConnect developer program and technology partnerships. Laurent most recently served as vice president, Corporate Strategy and Development for Avaya. Prior to his arrival at Avaya, Laurent successively served as Vice-President and General Manager of several business units and as Chief Technology Officer for Cisco's Collaboration Technology Group, and previously as CEO for Genesys.
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