August 20, 2014 9:40 PM ET


Company Overview of Varolii Corporation

Company Overview

Varolii Corporation develops and markets on-demand communication software and services. The company offers automated communications, such as flight cancellation notices, fraud detection alerts, outage notifications, customer surveys, medication adherence notifications, payment reminders, and emergency alerts over the phone through text messaging, fax, or email. The company also provides billing, payment, and collection applications; customer loyalty products; and customer service products. In addition, the company offers employee communications for various situations, including simple, outbound, and first responder notifications; and healthcare communications, which enable users to interact ...

821 2nd Avenue

Suite 1000

10th Floor

Seattle, WA 98104

United States

Founded in 1999

287 Employees





Key Executives for Varolii Corporation

Chief Executive Officer and President
Age: 54
Founder and Senior Vice President of Service Deployment
Senior Director of Finance
Senior Director of Operations
Executive Vice President of Professional Services & Technology and Executive Vice President of Business Operation
Age: 76
Compensation as of Fiscal Year 2014.

Varolii Corporation Key Developments

Southwest Airlines Renews Relationship with Varolii Corporation's Interact Platform

Southwest Airlines has renewed its relationship with Varolii Corporation to consistently reach customers, pilots, and employees with critical, time-sensitive information. This three-year agreement extends a relationship that began in 2007. Leveraging the Varolii Interact Platform, Southwest Airlines proactively communicates with customers in nearly real-time - reaching them with personalised messages and self-service options --that allow customers to quickly and easily make changes to their flight itineraries. This effort not only delivers a high quality customer experience, it deflects stress on the carrier's call centers and Customer Service Agents. As part of Southwest's renewal with Varolii, the two companies are making further enhancements to quickly and easily communicate important information to key stakeholders. For instance, the U.S. Department of Transportation (DOT) requires that all airlines notify passengers of any flight status changes or delays within 30 minutes of the change. Leveraging Varolii's Interact Platform, the carrier is not only compliant with DOT regulations but is able to reach customers with important information in less than five minutes. Varolii also enables Southwest to communicate more effectively with pilots and employees. The Varolii Interact platform powers Southwest's Open Time Alerts solution to efficiently match pilot availability with flight needs. The solution helps the carrier quickly staff unassigned flights, ensure on-time flight operations, and reduce costs from a previously manual process. The OTA solution provides pilots with an opt-in program to deliver SMS text messages directly to the employee's mobile device to alert them of open flights and give real-time opportunities to choose their work schedule. Southwest uses Varolii to exchange more than 100,000 OTA messages with pilots each month. For Internal Employee communications, Southwest uses Varolii to share critical information seamlessly with employees across the company. Varolii allows the carrier to communicate new policies, department information, and operational updates to more than 46,000 employees.

Varolii Corporation Launches Cross-Channel Smartphone App Solution for Patient Engagement

Varolii Corporation announced its first smartphone application designed to enable healthcare providers to deliver personal health information and self-service options at the patient's fingertips. Built on the Varolii Interact Mobile Service, the My Health Alerts app is a provider-branded smartphone application that delivers proactive reminders for upcoming appointments and clinical quality measures, and complements electronic health record access for patients. Company's mobile app, combined with company's mobile Software Development Kit and the Interact platform, uniquely allows providers to engage patients through orchestrated voice, text, email, smartphone push notifications and hosted web app channels so that they get the information they need on the channel they most prefer. With cross-channel orchestration, providers can promote app adoption and be sure that a personalized message is reaching the right people on their preferred smartphone channel. My Health Alerts also leverages Varolii's robust cloud-based analytics and reporting to quickly and intelligently adjust patient communication strategies based on real-time feedback. Consumer expectations are clearly shifting around healthcare. Recent primary research from Varolii shows that there is a desire for better interaction across all channels of communication, especially based on personal preferences. In fact, 50% of respondents believe that texts, emails and smartphone apps with tips, reminders and encouragement could have helped them avoid a health problem in the past. With the My Health Alerts app, providers can take a more active role in a patient's health that goes well beyond the doctor's office. Key benefits include: Improved smartphone app adoption. Smartphone push notifications and Varolii hosted Interact web apps make it more relevant and convenient for patients to utilize the app. Minimized IT resource use. The app minimizes the use of IT resources as a cloud-based solution and takes advantage of progressively expanding capabilities within subsequent app versions that ensure the long-term success and vision of mobile app strategy. Greater patient self-service. My Health Alerts delivers better patient self-service options to reschedule appointments, view personal health information and receive proactive alerts related to their health and wellness. Improved clinical quality measures. By taking a more proactive role with texts and push notifications, providers can improve key Meaningful Use and other measures, such as patient portal use, mammograms and colorectal cancer screenings. Increased patient satisfaction. By providing an enhanced experience and pushing relevant information to patients at the right time, appointment scheduling and key health reminders through the app, providers can improve patient satisfaction.

Varolii Corporation Appoints Will Cousins as Vice President of Product Management and Strategy

Varolii Corporation announced that Will Cousins has joined the company as vice president of product management and strategy. Cousins brings more than 17 years of experience leading product management, engineering and marketing functions at Fortune 100 and early stage companies in the mobile and wireless, enterprise software, and utilities industries. In this role, he will oversee product strategy and continued expansion of the Varolii Interact Platform for smartphone, voice, email and text-based customer interactions in the healthcare, financial services, utilities, telecommunications and retail industries. Most recently, Cousins served as executive vice president of product and engineering at GridPoint.

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