Company Overview of ZOHO Corporation
ZOHO Corporation provides online business, network, and IT infrastructure management applications; and software maintenance and support services for enterprise IT, networking, and telecom customers worldwide. It offers Zoho.com, a suite of online business applications in the areas of collaboration, business, and productivity applications for businesses and organizations over the Internet. The company also provides ManageEngine, an enterprise IT management software that offers network performance management, IT service desk and desktop management, datacenter and server management, and log analysis and security management functionalities; and OpManager, a network monitoring software for enterp...
4900 Hopyard Road
Pleasanton, CA 94588
Founded in 1996
Key Executives for ZOHO Corporation
Vice President of Marketing
Compensation as of Fiscal Year 2013.
ZOHO Corporation Key Developments
ManageEngine Announces Availability of a Native Android App for Applications Manager
Dec 3 13
ManageEngine announced the availability of a native Android app for Applications Manager, its application performance monitoring solution. The mobile app keeps IT operations personnel informed on the performance and health status of their business-critical applications and services even while they are on the move. With the native Applications Manager Android app, IT admins and application engineers can monitor their servers and applications to maintain on-the-go visibility into the health, availability and performance status of critical applications and business services. IT admins can also receive notifications on their mobile devices when there are outages or performance slowdowns. Additionally, they can perform basic troubleshooting functions and take corrective actions from their Android devices without logging into the full-blown Applications Manager web client from a desktop. The app is compatible with all Android smartphones or tablets using OS 2.3 or later. The Applications Manager Android app connects to existing Applications Manager installations over the mobile network or Wi-Fi to provide instant access to detailed application health statistics or remedial actions. The Applications Manager Android app is available now for free.
Zoho Announces Updates to its Zoho CRM and Zoho Support
Nov 14 13
Zoho announced the expansion of Zoho CRM, the company's online customer relationship management software, and Zoho Support, the company's online customer support software, for large businesses. Both Zoho CRM and Zoho Support make their foray into the enterprise market with updates outfitted with advanced features. The latest enhancements to Zoho CRM include-- territory Management provides a powerful and flexible option for customer segmentation. Users can organize customers by grouping them together based on criteria such as geographic locations, industry type, expected revenue, product lines and divisions. Users can now do forecasting based on territories, identify regions that are making profit, better plan allocation of resources, and ultimately, exceed sales forecasts. Custom Modules let users tailor their Zoho CRM implementations, supplementing the standard sales, marketing and customer support modules with industry-specific modules that can be built without needing developer tools. User-built custom modules behave like standard CRM modules, allowing users to customize, import and export data, configure workflow rules, link with standard CRM modules and generate insightful reports. Custom Functions (for workflow automation) let users automate business processes by capturing complex business logic in a function created using Deluge, Zoho's scripting language. A function can be created to automatically update data in related CRM modules or third-party apps. Based on workflow criteria, the workflow engine triggers the custom function which could update the CRM system or a third-party application. Users can also pick from a pre-built list of functions in the custom function gallery. Social Integrations allow users to listen to and engage in customer conversations without leaving their Zoho CRM account. Facebook and Twitter profiles are contextually integrated inside Zoho CRM, so users can connect better with their prospects and customers. Social interactions with customers are now contextually presented in CRM. The new Social tab inside CRM allows users to monitor social mentions and trends as well as provides the ability to search the entire social stream for possible leads. The latest additions to Zoho Support include: cloud Telephony for Zoho Support brings the traditional customer service telephony system into the customer support application. Cloud Telephony allows users to hook up a customer service phone number to receive calls within Zoho Support. With its contextual integration inside Zoho Support, agents can see a caller's background information to efficiently find solutions and resolve issues. The system automatically creates support requests for missed calls from customers, attaching any voicemails to the support tickets. Mobile Apps for both iPhone and iPad allow users to offer customer support from any location. Support agents can quickly respond to support requests using response templates, and support requests can be assigned to other agents with Quick Assign. Agents can also tag each other and ask for help via social network-style comments. Important activity related to requests is delivered to support agents instantly through push notifications.
ManageEngine Launches Data Center Network Mapping Tool in Time for London DCIM Meetup
Nov 13 13
ManageEngine announced the launch of TopoMapper Plus, the L2 network mapping software. TopoMapper Plus automatically discovers the network and renders a live, up-to-date L2 map of the data center or enterprise network. The company will be launching its new product just in time for the London DCIM Meetup it will be sponsoring on November 19, 2013, at the Hilton London Metropole Hotel. The DCIM Meetup helps IT and data center admins connect, socialize and discuss the DCIM best practices. A network map is necessary to understand how the devices in the network connect to each other. The map provides visibility into the network, and when there is a fault, it helps to troubleshoot without any delay. However, without a topographical map, network admins must manually draw the diagram using drawing tools such as Visio. Manual mapping is a time-consuming, never-ending task at organizations that must constantly update their maps to ensure those maps accurately reflect the frequent changes in their network device inventories.
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