December 26, 2014 12:24 PM ET

Commercial Services and Supplies

Company Overview of MM Teleperformance Ltd.

Company Overview

MM Teleperformance Ltd. provides call center and customer data services in the United Kingdom. The company responds to inbound calls, and sales and customer service inquiries via telephone, email, chat, fax, and white mail. It also offers printing, response management, e-commerce, and database management services. The company was formerly known as MM Group Ltd. and changed its name to MM Teleperformance Ltd. in 2005. The company was founded in 1986 and is based in Bristol, United Kingdom. The company operates multi-media contact centers in Ashby De La Zouch, Bangor, Birmingham, and Bristol. As of May 24, 2004, MM Teleperformance Ltd. operates as a subsidiary of Teleperformance.

Contact House

Feeder Road

Bristol,  BS2 0EE

United Kingdom

Founded in 1986


44 11 7916 8000


44 11 7916 8288

Key Executives for MM Teleperformance Ltd.

Chairman and Chief Executive Officer
Operations Director
Compensation as of Fiscal Year 2014.

MM Teleperformance Ltd. Key Developments

Teleperformance UK Secures a Three Year Contract with NHS Blood & Transplant; Reports Revenue Results for the Year 2013

Teleperformance UK announced that it has secured a three year contract with NHS Blood & Transplant following a competitive tender exercise. The new contract will commence on the 1st September 2014 and run until the end of August 2017. Under this contract, the Teleperformance team will continue to manage contact centre services for general enquiries and appointments from the potential and current donors and enquiries relating to organ donation and transplantation. Teleperformance in the UK has been partnering with Central Government clients for over 20 years. The public sector represents a large, and very successful part, of Teleperformance UK's growing business. The new contract with NHS Blood & Transplant (which has been awarded to Teleperformance through the Crown Commercial Services Communications Framework, RM988) will mean over 150 jobs are safeguarded for Teleperformance employees based in Northern Ireland. For the year 2013, the company reported consolidated revenue of EUR 2,433 million.

Teleperformance UK Wins Five Year Majesty's Passport Office Contract

Teleperformance UK announced that it has been awarded a new contract with Her Majesty's Passport Office following a competitive tender exercise. The new contract will commence on February 1, 2014 and could run for up to five years. Under this contract, the Teleperformance team will continue to manage contact centre services for general enquiries from the public regarding all passport applications including identity interviews for first time adult applications and Passport Validation Service for businesses. They will also support HM Passport Office in both its Digital By Default and Call Avoidance strategies.

VFS Global and Teleperformance Ltd Win Global Contracts for Visa Application Centres Overseas

Global contracts for visa application centres overseas have been awarded to VFS Global and Teleperformance Ltd. The new contracts, which commence on April 1, 2014, will allow to offer more services in more locations across the world, making it easier for people to apply to come to the UK.

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