July 31, 2014 7:43 PM ET


Company Overview of Aspect Software, Inc.

Company Overview

Aspect Software, Inc. provides customer interaction management, workforce optimization, and back-office solutions through a suite of cloud, hosted, and hybrid deployment options. It offers contact center solutions in the areas of inbound automatic call distribution, self service voice portal/IVR, multichannel contact/Email/Web chat, unified communications and collaboration, social customer care, and predictive dialing; workforce optimization solutions, including workforce and performance management software, quality management software, analytics for speech and text, desktop analytics, and aspect active assignment; and back office solutions in the areas of back office optimization, and workf...

300 Apollo Drive

Chelmsford, MA 01824-3629

United States

Founded in 1973





Key Executives for Aspect Software, Inc.

Chairman and Chief Executive Officer
Age: 56
President and General Manager of Interaction Management Business Unit
Age: 53
Chief Financial Officer and Executive Vice President
Age: 47
Chief Executive Officer of Workforce Optimization Division
Age: 44
Chief Technology Officer and General Manager of Workforce Optimization Business Unit
Age: 51
Compensation as of Fiscal Year 2014.

Aspect Software, Inc. Key Developments

Aspect Software Announces Channel Relationship with Infoline for Oman

Aspect Software announced a channel relationship with Infoline for Oman. This association is a part of Aspect's continuing strategy to bolster its global presence through partners, and is aimed at creating an enhanced and superior level of localized service for customers through a wide portfolio of interaction management and workforce optimization products.

Aspect Software, Inc. Appoints Laura Clayton McDonnell as Senior Vice President of North American Sales

Aspect Software, Inc. announced the appointment of Laura Clayton McDonnell to senior vice president of North American sales. Coming to Aspect from IBM where she served as vice president of strategic services, Clayton McDonnell was responsible for large-scale sales programs in US enterprise accounts and selected LATAM markets over her 11 year tenure.

Aspect Software Appoints Joe Gagnon to Senior Vice President and General Manager Cloud Solutions

Aspect Software announced the appointment of Joe Gagnon to Senior Vice President and General Manager Cloud Solutions. Most recently, Gagnon served as President and COO of Penn Foster. Gagnon's 30 years of business strategy and cloud technology experience will help Aspect expand the company's cloud contact center capabilities by building on the success of the Voxeo and Qivox acquisitions.

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