November 24, 2014 7:41 AM ET

IT Services

Company Overview of Stream Global Services, Inc.

Company Overview

Stream Global Services, Inc. provides business process outsourcing services. The company specializes in customer relationship management, including sales, customer care, and technical support. Its outsourced services include technical support, customer care and lifecycle management, sales, and revenue generation, as well as other back-office services, delivered through various channels, such as voice, email, chat, and social media technologies. The company serves multinational computing/hardware, telecommunications service providers, software/networking, entertainment/media, retail, travel, and financial services companies. It has operations in the United States, Canada, the Philippines, Ind...

3285 Northwood Circle

Eagan, MN 55121

United States

37,000 Employees

Phone:

651-288-2979

Key Executives for Stream Global Services, Inc.

Chief Financial Officer
Age: 41
Chief Technology Officer and Senior Vice President of Infrastructure Services
Senior Vice President of Marketing & Business Strategy
Managing Director of Germany Operations
Executive Vice President of Operations - EMEA
Age: 61
Compensation as of Fiscal Year 2014.

Stream Global Services, Inc. Key Developments

Convergys Corporation, Stream Global Services, Inc. - M&A Call

To discuss about definitive merger agreement under which Convergys Corporation will acquire Stream Global Services, Inc

Stream Global Services, Inc. Announces Unaudited Consolidated Financial Results for the Third Quarter and Nine Months Ended September 30, 2013

Stream Global Services, Inc. announced unaudited consolidated financial results for the third quarter and nine months ended September 30, 2013. For the quarter, the company’s revenue was $256.011 million compared to $210.931 million for the same period of last year. Income from operations was $10.366 million compared to $7.296 million for the same period of last year. Income before provision for income taxes was $0.073 million compared to loss before provision for income taxes of $1.384 million for the same period of last year. Net income was $2.604 million compared to net loss of $2.181 million for the same period of last year. Net cash provided by operating activities was $27.337 million against net cash used in operating activities of $3.118 million a year ago. Additions to equipment and fixtures was $12.753 million against $20.708 million a year ago. Income from operations excluding severance, restructuring and other charges, net was $13.997 million compared to $10.715 million for the same period of last year. Adjusted EBITDA was $31.347 million compared to $26.105 million for the same period of last year. Free cash flow was $10.899 million compared to negative free cash flow of $26.174 million for the same period of last year. The increase in revenue is primarily the result of the acquisition of LBM in the first quarter of 2013 and additional volume from existing clients. The improvement in income from operations excluding severance, restructuring and other charges, net is primarily due to increased revenue period over period. The increase in adjusted EBITDA is primarily due to acquisition of LBM and increased client volume. For the nine months, the company’s revenue was $747.977 million compared to $624.213 million for the same period of last year. Income from operations was $23.018 million compared to $8.814 million for the same period of last year. Loss before provision for income taxes was $3.78 million compared to $14.326 million for the same period of last year. Net loss was $3.674 million compared to $17.302 million for the same period of last year. Net cash provided by operating activities was $49.872 million against $33.383 million a year ago. Additions to equipment and fixtures was $31.147 million against $36.556 million a year ago. Income from operations excluding severance, restructuring and other charges, net was $33.269 million compared to $21.685 million for the same period of last year. Adjusted EBITDA was $82.807 million compared to $67.222 million for the same period of last year. Free cash flow was $11.345 million compared to negative free cash flow of $7.765 million for the same period of last year.

Stream Global Services, Inc. Opens New Contact Center in Belfast

Stream Global Services, Inc. held opening ceremony to commemorate its newest contact center, which is located in Belfast. The new facility on Airport Road West offers an exceptional work environment along with advanced technology to help provide consistent, reliable service for Stream's clients. Stream already employees several hundred people at its newest Belfast site, and is currently recruiting to fill nearly 400 more positions in the near term. The company also operates a separate contact center in Springvale where it employs several hundred people.

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