December 21, 2014 10:33 PM ET


Company Overview of FrontRange Solutions USA Inc.

Company Overview

FrontRange Solutions USA Inc. provides on-premise and cloud hybrid information technology (IT) service management and client management software solutions for organizations of various sizes. It offers cloud solutions in the areas, such as help desk, service management, self service, service catalog, discovery, voice automation, mobile field service, and social business management; client management solutions, including desktop and server management, software packaging, software deployment, operating system deployment and migration, inventory, patch management, personality migration and disaster recovery, enterprise mobility management/mobile device management, remote control, and server mana...

490 North McCarthy Boulevard

Milpitas, CA 95035

United States

Founded in 1989



Key Executives for FrontRange Solutions USA Inc.

Chief Executive Officer and President
Age: 51
Chief Financial Officer
Age: 48
Executive Director
Age: 43
Chief Customer Officer
Chief Technology Officer
Compensation as of Fiscal Year 2014.

FrontRange Solutions USA Inc. Key Developments

Randstad Technologies Selects FrontRange's Heat Cloud Service Management as its Service Desk Platform

FrontRange announced that Randstad Technologies has selected HEAT Cloud Service Management as its service desk platform. FrontRange HEAT Service Management provides Randstad Technologies with a complete, multi-tenant SaaS platform that will optimize the reliability and performance of its technology support services offerings. HEAT Service Management, deployed in the cloud, will continue to allow Randstad Technologies to focus on supporting its customers while leaving the maintenance of its ITSM solution to the experts at FrontRange. Randstad Technologies will rollout HEAT with the implementation of its incident, change, problem, knowledge and self-service modules to several customers.

FrontRange Provides Improved Unified Endpoint Management with Release of HEAT DSM 2014.1

FrontRange announced the availability of technology in support of a strategic initiative known as Unified Endpoint Management (UEM) that fully integrates comprehensive client management services with enterprise mobility management (EMM) best practices, all from a single, centralized platform. The company is delivering its first UEM solution via its HEAT Desktop and Server Management (DSM) 2014.1 release that enables service desks to manage mobile, desktop and server devices alike through a centralized management console that provides greater efficiency, reduced complexity and more responsive service to end users. This is in stark contrast to siloed mobile device management point products that operate independently, unlike integrated client management platforms like HEAT. HEAT DSM 2014.1 delivers a UEM solution suite that provides fully integrated support for managing mobile, PC and virtual devices throughout their entire lifecycle, from initial deployment to retirement. On-premise and cloud deployment options are readily available, giving enterprises the freedom to choose a UEM solution that best fits their requirements. HEAT DSM 2041.1 Up Close: As a UEM solution suite, HEAT DSM 2014.1 provides a centralized management console that present real-time views, reports and alarms on a variety of endpoint devices, including iOS, Android, BlackBerry and Windows desktop and mobile platforms. All endpoints used to access business IT resources are automatically detected, and detailed configuration information is collected and stored in a centralized data repository. HEAT's Client Management functionality in DSM 2014.1 delivers a wide range of security and compliance capabilities that include policy enforcement, malware protection, lock and wipe features, location detection, data access management and memory encryption. In addition, problem and incident management capabilities are delivered through remote access to supported devices as well as backups for disaster recovery. What's New in DSM 2014.1: HEAT DSM 2014.1, which is generally available, features a number of significant enhancements that augment its UEM capabilities. These include: Advanced Patch Management: patches can now be automatically downloaded and assigned based on roll-out rules, customized templates for new patch packages, and/or by vendor or product. Enhanced Remote Control: provides faster terminal sessions through proxies for non-Internet connected clients. MDM Integration with DSM Console: provides automatic MDM-to-DSM synchronization of organizations, devices, users, device and user groups and corresponding group memberships. Improved DSM Web Console: more easily create, move and/or delete devices, users and groups and modify all properties that are not write-protected. Citrix Support: Citrix XenApp 6.5, 7 and 7.5 platform support is now provided. HEAT DSM 2014.1 is available in English, German, French, Spanish and Portuguese.

FrontRange Rolls Out Heat 2014.2 Release

FrontRange announced the release of HEAT 2014.2. The latest version of HEAT provides enterprises and service providers with critical new features in the areas of Business Intelligence and Integration as well as further enhances the overall configuration capabilities through a more elegant and intuitive administrator user interface. As the first service management solution that supports both on-premise and cloud applications through a unified code base, HEAT provides customers with unparalleled flexibility as their business needs evolve over time.

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