Envision Telephony, Inc. offers call center agent coaching and workforce management solutions. The company provides analytics, e-learning, full-time recording, identity protection, and quality monitoring software. It offers Centricity, a web-based workforce optimization platform; Click2Coach, training, quality monitoring, and evaluation tool; and Envision Workforce Management, a web-based agent scheduling, forecasting, and staffing adherence solution. Additionally, the company provides software implementation, training, customer support, and business consulting services. Its clientele include Delta Hotels, Bank of Oklahoma, Northwest Airlines, and Lufthansa. The company has strategic partner...
901 5th Avenue
Seattle, WA 98164
Founded in 1994
Envision Introduces Click2Coach Cloud, a Cloud-Based, Downloadable Application
Jan 23 14
Envision introduced Click2Coach Cloud, a cloud-based, downloadable application that delivers enterprise-class functionality to contact centers of any size in under an hour, which eliminates the $50-$100,000 startup costs that often prevents adoption. Click2Coach Cloud is a complete recording, evaluation, coaching and agent analytics application that enables contact centers to capture phone, CTI, application workflow and desktop data. The software transforms customer experiences into long-lasting, profitable relationships by collecting the right data from customer interactions to provide insight into operations and trends. This enables businesses to take action for improvement throughout the organization. Additionally, the ability to deploy this solution in a browser-based application saves businesses up to $100,000 of startup costs and weeks of installation because it bypasses the need for expensive hardware and product licenses to integrate into legacy phone systems. Key new features of Click2Coach Cloud include:Revolutionary desktop client that automatically records customer experience data from phone interactions, e-mail conversations, social media posts or chat sessions directly from the desktop; Intuitive, web interface with built in dashboards and agent and customer analytics reports enable quick and easy management and assessment of agents, as well as critical voice of the customer information, regardless of location; Elimination of servers, CTI and switch licenses as well as ongoing maintenance costs removes up to $100,000 in costs associated with adoption legacy contact center systems by utilizing a cloud-based SaaS model for deployment and updates.