Internet Software and Services
Company Overview of Enkata Technologies, Inc.
Enkata Technologies, Inc. provides cloud-based workforce analytics solutions for service operations. It offers First Contact Resolution that reduces repeat calls, improves customer satisfaction, and lowers operating costs; Next Call Prevention(NCP) solution, which is a closed loop software system that systematically improves NCP by identifying call types that routinely result in specific next call issues; Manage and Coach that are performance management tools; Discover, which offers the depth of analytics capabilities to quickly correlate patterns in contact sequences; Cross Channel Analytics that monitors customer contacts; and Speech Analytics solution that includes a set of capabilities t...
1300 Island Drive
Redwood City, CA 94065
Founded in 1999
Key Executives for Enkata Technologies, Inc.
Director of Finance & Administration
Compensation as of Fiscal Year 2014.
Enkata Technologies, Inc. Key Developments
TriZetto Corporation and Enkata Partner to Help Claims Operations Improve Process Quality and Productivity
May 12 14
TriZetto Corporation announced a partnership with Enkata to offer Enkata's SaaS claims processor management platform to TriZetto's Consulting Optimization Services clients. Enkata's platform supports TriZetto's Consulting Optimization Services with insight into time tracking the activities and productivity of manual claims processors. Together, TriZetto and Enkata help claims operations increase productivity and quality targets.
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