July 12, 2014 9:47 AM ET

Internet Software and Services

Company Overview of Enkata Technologies, Inc.

Company Overview

Enkata Technologies, Inc. provides cloud-based workforce analytics solutions for service operations. It offers First Contact Resolution that reduces repeat calls, improves customer satisfaction, and lowers operating costs; Next Call Prevention(NCP) solution, which is a closed loop software system that systematically improves NCP by identifying call types that routinely result in specific next call issues; Manage and Coach that are performance management tools; Discover, which offers the depth of analytics capabilities to quickly correlate patterns in contact sequences; Cross Channel Analytics that monitors customer contacts; and Speech Analytics solution that includes a set of capabilities t...

1300 Island Drive

Suite 201

Redwood City, CA 94065

United States

Founded in 1999

Phone:

650-453-3800

Fax:

650-453-3899

Key Executives for Enkata Technologies, Inc.

Chief Executive Officer
Age: 61
Co-Founder
Director of Finance & Administration
Director of Operations
Compensation as of Fiscal Year 2014.

Enkata Technologies, Inc. Key Developments

TriZetto Corporation and Enkata Partner to Help Claims Operations Improve Process Quality and Productivity

TriZetto Corporation announced a partnership with Enkata to offer Enkata's SaaS claims processor management platform to TriZetto's Consulting Optimization Services clients. Enkata's platform supports TriZetto's Consulting Optimization Services with insight into time tracking the activities and productivity of manual claims processors. Together, TriZetto and Enkata help claims operations increase productivity and quality targets.

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Recent Private Companies Transactions

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