July 22, 2014 11:05 PM ET


Company Overview of Virtual Hold Technology, LLC

Company Overview

Virtual Hold Technology, LLC offers multichannel callback and virtual queuing solutions to contact centers. The company provides Conversation Bridge, a multichannel callback platform. It caters to communication, energy, utilities, financial, government, healthcare, insurance, and retail sectors. The company’s clientele include AT&T, Optitelecom, Central Maine Power Company, RBC Insurance, Bristol City Council, Euromut, and AVON Products. It has strategic partnerships with Genesys Telecommunications Laboratories, Cisco, Avaya Inc., and Aria Solutions Inc. Virtual Hold Technology, LLC was founded in 1995 and is headquartered in Akron, Ohio.

3875 Embassy Parkway

Suite 350

Akron, OH 44333

United States

Founded in 1995



Key Executives for Virtual Hold Technology, LLC

Chief Executive Officer
Age: 56
Founder and President
Director of Finance & Administration
Senior Vice President of Worldwide Channels
Senior Vice President of Sales at North America
Compensation as of Fiscal Year 2014.

Virtual Hold Technology, LLC Key Developments

Digital Datavoice Corp. Partners With Virtual Hold Technology, LLC to Offer Multichannel Callback Solutions

Digital Datavoice Corp. and Virtual Hold Technology, LLC are partnering to offer multichannel callback solutions that bridge the gap between self-service and the contact center, regardless of channel. Digital DataVoice provides business-to-consumer communications solutions including application development, comprehensive maintenance, management and support. Digital DataVoice will resell VHT's Conversation Bridge(R) as a solution that enables companies to blend automated support with the ability to access live agents when help is needed, regardless of the channel the customer is using. By reselling VHT's intelligent multichannel callback capability, Digital DataVoice will be able to present a simple solution at key points within customer interactions, all while improving the operational efficiencies of the business.

Virtual Hold Technology, LLC Demonstrates New Conversation Bridge(TM) Solution

Virtual Hold Technology, LLC demonstrated its new Conversation Bridge(TM) solution that enables customers to quickly and easily request a callback from customer service through the use of QR codes, smartphones, internet-connected televisions, kiosks, gaming consoles and other communication channels at Dreamforce, the cloud computing industry event of the year hosted by Salesforce.com. VHT's Conversation Bridge is a multichannel callback solution that accepts callback requests and connects customers with live service when they need more information about products and services. Customers don't have to search for phone numbers, start the process over, repeat information or endure extended hold times. Instead, detailed information about the request is captured by VHT when the QR code is snapped. VHT's Conversation Bridge integrates seamlessly with businesses' existing communications infrastructure to save them money while optimizing customer interactions. Their solutions may be hosted in the cloud or are available on-premise.

Virtual Hold Technology, LLC Demonstrates Multichannel Callback Solution at Genesys G-Force Asia-Pacific

Virtual Hold Technology, LLC is demonstrating its new Conversation Bridge(TM) solution that enables customers to request a callback from customer service through internet-connected smartphones, televisions and other devices to customers of its reseller partner Genesys at one of the biggest contact center events of the year worldwide. The company's Conversation Bridge is a multichannel callback solution that launches callback requests to connect customers with live-service when they have reached a self-service dead end. It is the solution to one of most common and frustrating customer service problems: becoming stranded in closed-loop, self-service systems with no bridge to someone who can help. The Conversation Bridge blends automated support with the human touch by offering access to live agents when customers are contacting them through channels such as mobile apps, social media and websites using devices such as smartphones, internet-enabled televisions, game consoles and store kiosks.

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