April 18, 2014 5:50 AM ET

Software

Company Overview of Aptean

Company Overview

Aptean provides enterprise application software products. The company offers various solutions, including association management system, customer relationship management, e-commerce, enterprise feedback management, enterprise resource planning, fund accounting, global trade management, human resource management, manufacturing operations management, event management framework, and supply chain management solutions. It serves associations and not-for-profit organizations, automotive, chemicals, computers and electronics, consumer packaged goods, education, financial services, food and beverage, government, health payers, home building and real estate, life sciences, medical services, metals, n...

2002 Summit Boulevard

Suite 700

Atlanta, GA 30319

United States

Founded in 2012

1,400 Employees

Phone:

770-351-9600

Key Executives for Aptean

Chief Executive Officer
Age: 47
Executive Chairman and President
Age: 53
Chief Restructuring Officer and Director
Chief Financial Officer and Chief Accounting Officer of CDC Corporation
Senior Vice President and President of CDC Supply Chain
Age: 47
Compensation as of Fiscal Year 2013.

Aptean Key Developments

Abeo International and Aptean Announces Partnership to Provide Pivotal Point of Sales and Customer Relationship Management Services to Southeast Asia and Emerging Markets

Abeo International and Aptean announced a partnership to provide Pivotal Point of Sales (POS) and Customer Relationship Management (CRM) services to Southeast Asia and emerging markets. Abeo international would serve as a channel partner for selling Aptean's CRM solution. Through this partnership, clients from industries ranging from finance, real estate to marketing, healthcare and retail would be able to leverage on Aptean's decades of CRM experience and Abeo's ability to customise CRM into their business processes in a cost-effective manner. Pivotal CRM is a full-featured CRM platform that has a flexible and customisable platform for organizations to reduce the cost and complexity of embedding cutting edge functionality into business processes. It provides a range of solutions including sales force automation, marketing automation, service automation, partner automation, social and mobile CRM. These solutions enable companies to access multiple sources of data instantly, harness social media tools to track online presence and broadcast marketing messages to all communication channels as well as gain insights into relationships by analysing CRM data. Built on a Microsoft platform, Pivotal CRM enables seamless integration of content between emails and CRM and facilitates access to critical information anytime.

Aptean Launches Respond Complaint Management System

Aptean will release its Respond complaint management system in the United States. Respond is designed to provide financial institutions in the U.S. with a cost effective solution to improve initial customer interactions, deliver timely case resolutions and generate introspective customer service feedback. In addition, Respond easily enables financial institutions to stay in compliance with the increased scrutiny and oversight associated with Consumer Financial Protection Bureau (CFPB) regulations. Respond functionality includes: Multi-channel Complaint Support: A customer's complaint is entered into the system regardless of where the complaint originates phone, email, chat, SMS or social media and added to the customer's history stored in one central archive. Intuitive Routing: Respond intuitively references business rules to diagnose each complaint and immediately routes to the appropriate department credit cards, bank and mortgage accounts, etc. Customized Reporting: Easily accessed reporting templates, designed so managers without programming experience can easily access internal and external complaint data and provide insight via customized reports. Root Cause Analysis: Provides analytics that enable banks/lenders to identify common complaint issues and facilitate these problems at the source. Out-of-the-box Functionality: Respond seamlessly integrates with existing systems and can be reconfigured in-house as business evolves.

Aptean Presents at AGC Partner's 10th Annual West Coast InfoSec and Emerging Growth Conference, Feb-25-2014 11:30 AM

Aptean Presents at AGC Partner's 10th Annual West Coast InfoSec and Emerging Growth Conference, Feb-25-2014 11:30 AM. Venue: Westin San Francisco Market Street, Metropolitan III - 2(nd) Floor, 50 Third Street, San Francisco, CA 94103, United States.

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