September 23, 2014 5:56 AM ET

Software

Company Overview of ClickFox, Inc.

Company Overview

ClickFox, Inc. provides customer experience analytics (CEA) software solutions. It offers Customer Experience Management that provides insights into customer behavior across various systems, such as voice and speech-enabled interactive voice responses, CTI, contact center, Web, kiosks, and mobile devices. The company offers CEA platform, a customer behavior pattern recognition engine that analyzes data from various customer touch points; and ClickFox Pulse that features executive dashboard reports that visually display customer experience trends and key performance metrics across channels. It also offers comprehensive professional and strategic services, customer experience industry research...

3445 Peachtree Road

Suite 1250

Atlanta, GA 30326

United States

Founded in 2000

Phone:

404-351-8020

Fax:

404-351-2080

Key Executives for ClickFox, Inc.

Chief Executive Officer and Director
Age: 51
Co-founder and President
Co-Founder
Chief Financial Officer
Chief Operating Officer
Compensation as of Fiscal Year 2014.

ClickFox, Inc. Key Developments

Major Financial Institution Selects ClickFox, Inc. to Provide Cross Channel Customer Experience Analytics to Improve Service Delivery and Lift Net Promoter Scores

ClickFox, Inc. announced it has secured a new customer in the banking and financial services industry. The Credit Card Division of the company will use ClickFox's Customer Experience Analytics (CEA) platform to integrate customer data across 40M+ consumers to deliver the best experiences. Data will come from multiple channels including call center, Web analytics, digital marketing, Net Promoter Score (NPS), interactive voice response (IVR), churn events and card activations. ClickFox CEA will allow the company to obtain a 360-degree view into customer experiences. This insight will be used to implement strategies that will help improve NPS and long-term loyalty while decreasing the amount of time customers dedicate to service inquiries and reduce the operational costs associated with inbound customer service issues. ClickFox was chosen over other analytics providers because it provided the only solution that connected customer traversals through each of the service experience channels, including call center, Web, digital marketing, IVR analytics, NPS and card activations. With the integration of the ClickFox CEA platform, the customer will gain insight into over 80 million customer sessions per month. ClickFox was also the only solution that met the institution's requirements of a quick deployment timeframe, a minimal IT resource requirement and a tool that allowed the business team to manage ongoing analytics without the need to request changes to data and data queries.

Clickfox, Inc. Secures a New Customer in the Digital Entertainment Services Industry

ClickFox, Inc. announced it has secured a new customer in the digital entertainment services industry. The company will utilize the ClickFox customer experience analytics (CEA) platform to gain a 360-degree view into their customers' cross channel service experiences. The CEA platform will connect millions of customer sessions per month across multiple interaction channels and source insight into which customer behavior patterns and lifecycle episodes have the most positive and negative influence on business outcomes. With this insight, the provider can establish targeted improvement strategies that will increase customer satisfaction, decrease operational costs, improve revenue generation and increase loyalty. ClickFox was selected as it is the only solution able to connect customer experiences through each interaction touch point provided: Web, mobile, agent, customer satisfaction, field service, marketing and IVR technologies. In addition to providing data analysis across multiple customer interaction silos, ClickFox's CEA platform was identified as the sole technology able to deploy in a short timeframe with a minimal IT resource requirement. ClickFox enabled dynamic management of customer analytics for the core business team without the need to constantly maintain data and modify data queries for accurate experience insights.

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