November 01, 2014 1:34 AM ET

Internet Software and Services

Company Overview of Prosodie SA

Company Overview

Prosodie SA designs and hosts cloud based front office service platforms for businesses in France, Spain, Italy, and Benelux. The company offers Odigo, a cloud based customer interaction management solution that increases customer satisfaction by optimizing the distribution of interactions over multiple channels, such as voice, Web, point of sale, telephone, and mobile; natural language and speech technologies; digital solutions, such as Web portals and E-commerce solutions; and mobility solutions with design studio, development agency, mobile strategy advice, development framework, and mobile payment and smart relational modules; online payment and prepaid solutions; E-subscription solution...

150 Rue Gallieni

Boulogne-Billancourt,  92100

France

Founded in 1986

861 Employees

Phone:

33 1 46 84 11 11

Fax:

33 1 46 84 02 26

Key Executives for Prosodie SA

Chief Executive Officer and Publishing Director
Age: 43
Editor In Chief
Chief Financial Officer
Chief Executive Officer of Prosodie Iberica
Executive Vice President of Development
Compensation as of Fiscal Year 2014.

Prosodie SA Key Developments

La Redoute Selects Prosodie-Capgemini for Customer Relations Services

La Redoute has selected Prosodie-Capgemini to provide technological solutions for its new customer relations needs. To increase its rate of Internet sales conversions, La Redoute wishes to provide support to customers and prospective customers navigating their site. By the set up of Prosodie-Capgemini's Odigo solution for multichannel customer interaction, La Redoute's customers and prospective customers can now get in touch with a sales agent, not only by phone but also using new channels such as chat, email, and Web Callback.

CNAF Selects Prosodie-Capgemini's Customer Service System

French National Family Allowances Fund (CNAF) has selected Prosodie-Capgemini's Odigo customer service system for managing inbound phone calls in its call centres, which receive an average of 30 million calls every year. Prosodie-Capgemini will answer, classify, and route the calls to CNAF's call centre representatives who work across various telephone platforms. The Odigo service has been put to the test with several other public services and is also designed to integrate other communication channels, such as e-mail, chat and virtual assistants. The project's roll out will be complete in August 2014.

Prosodie-Capgemini Announces Executive Changes

Aymar de Lencquesaing, member of the Capgemini Group Executive Committee and Chairman of Prosodie-Capgemini has appointed Nicolas Aidoud as CEO of Prosodie-Capgemini. Nicolas Aidoud has revamped Prosodie's executive committee to increase commercial synergies within the Group, particularly in France, and boost Prosodie-Capgemini's international development. Nicolas first joined Capgemini Consulting in 1996, becoming associate director in 2006. In 2006, he was appointed CEO for France of Carat. He returned to Capgemini in 2010 to head up the development of new offers. In June 2012, he was given responsibility for Prosodie's international development. Nicolas Aidoud succeeds Georges Croix as Head of Prosodie-Capgemini.

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