November 28, 2014 10:56 PM ET

Internet Software and Services

Company Overview of LiveVox, Inc.

Company Overview

LiveVox, Inc. provides cloud contact center solutions for enterprise operations. It offers Predictive Dialer that delivers all outbound dialing modes without the limitations of hardware licenses and telephony infrastructure. The company also provides hosted ACD, IVR, Call Recording, CRM, Compliance Suite, Cloud PBX, multi-site deployment, MPLS cost efficiency, security and redundancy, capacity provisioning, centralized management and control, and cloud based switching solutions. In addition, it offers development, maintenance, support, security, and service delivery solutions; and business analytics services. The company serves financial services, telecom, healthcare, outsourcing, collection...

450 Sansome Street

Suite 900

San Francisco, CA 94111

United States





Key Executives for LiveVox, Inc.

Age: 45
Co-Founder and Executive Vice President of Product Management
Co-Founder and Head of Research & Development
Chief Evangelist
Vice President of Tech Ops
Compensation as of Fiscal Year 2014.

LiveVox, Inc. Key Developments

LiveVox, Inc. Announces Executive Changes

LiveVox, Inc. announced that CMO John McNamara will be departing LiveVox to take a position with the Consumer Financial Protection Bureau (CFPB). Dusty Whitesell, an operations expert with over 25 years in the creditor servicing-BPO industry will re-join LiveVox to lead its marketing efforts. Whitesell brings with him a deep breadth of experience in understanding and communicating the unique challenges enterprise contact center operations face, such as compliance, cost, agency efficiency and technology deployment. Dusty is an accomplished accounts receivable management executive with extensive experience in all aspects of outsourced creditor-servicing, specializing in contact center operations. Whitesell successfully held executive positions for numerous BPO’s, including his most recent as COO of Sentry Credit. Dusty is also well-versed in LiveVox’s technology, from his past tenure at LiveVox as VP of Sales, and from his own user experience, as a LiveVox customer at Sentry Credit.

LiveVox Announces Four Clouds

LiveVox Inc. announced its latest compliance-focused offering, LiveVox's Four Clouds, a TCPA Risk Mitigation Suite. The suite consists of four independent, enterprise-grade dialing systems (Manual, Preview-All, Human Call Initiator and Automated) that provide contact centers with the ability to cost-effectively and rapidly optimize the trade-off between risk and efficiency for each business strategy. Leveraging LiveVox's cloud architecture, each dialing system is separated at both the hardware and software levels, and is designed to achieve autonomy between systems in order to address recent TCPA case-law concerns. Each system in the Four Clouds suite is configured on-demand and offered as part of LiveVox's comprehensive contact center solution offerings at no additional cost. Additional Benefits of the Cloud Compliance Suite: Provides compliance controls to all systems, helping also address key CFPB concerns - Achieves significantly greater levels of agent efficiencies by leveraging key cloud-enabled capabilities - Retains LiveVox's integrated core contact center functions within each system - Maintains security and redundancy across all systems - Reacts quickly to the ever changing compliance requirements by leveraging the cloud.

Aspect Software, Inc. and LiveVox, Inc. Form Strategic Alliance for Cloud-Based Portfolio

Aspect Software and LiveVox have announced a strategic alliance to deploy, market, and sell a portfolio of cloud-based services and solutions. Under the agreement, Aspect and LiveVox will collaborate to deliver SaaS and PaaS solutions. The strategic alliance will enable LiveVox to expand its product set to include Aspect's market-leading WFO and multi-modal self-service/IVR suite, bringing significant new cloud capabilities to its BPO customers in North America. Aspect will become the exclusive distribution arm for LiveVox's cloud solutions outside of North America. Under the terms of the partnership, Aspect will integrate its existing cloud-based solutions with the LiveVox platform in the Aspect global data center and telco infrastructure to ensure economies of scale are maximized. The combined offering will be marketed as Aspect BPO Cloud, powered by LiveVox. The integration of Aspect and LiveVox's SaaS platforms creates the most comprehensive cloud-based contact center portfolio in the industry, delivering new cutting-edge cloud capabilities to the customers.

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