July 10, 2014 2:40 AM ET

Internet Software and Services

Company Overview of TouchCommerce, Inc.

Company Overview

TouchCommerce, Inc. provides pay-for-performance online conversion marketing solutions for online customers in the United States and internationally. It offers RightTouch, a platform for online conversion that integrates content and product recommendations, ratings and reviews, and chat and customer feedback solutions delivered directly to engaged consumers. The company also provides program optimization and management services, including program design, program analytics, site optimization, and account management; voice-of-the-customer programs, which provide direct access to customer feedback; and TouchConnect, a collaboration solution for contact centers. In addition, it finds, trains, an...

30501 Agoura Road

Suite 203

Agoura Hills, CA 91301

United States

Founded in 1999





Key Executives for TouchCommerce, Inc.

Chief Executive Officer
Chief Financial Officer
Age: 48
Executive Vice President of Operations & Client Services and General Manager
Executive Vice President of Partnership Development
Senior Vice President of Marketing
Compensation as of Fiscal Year 2014.

TouchCommerce, Inc. Key Developments

TouchCommerce Moves Headquarters to Agoura Hills, CA

TouchCommerce announced that the company has moved its global headquarters to a new location in Agoura Hills, Calif. The move is a result of continuous business expansion coupled with a rapidly growing workforce. The new location of the TouchCommerce headquarters is 29903 Agoura Road, Agoura Hills, CA 91301. All company phone numbers will remain unchanged.

TouchCommerce Launches TouchConnect for Contact Centers to Accelerate Adoption of Customer Self-Service

TouchCommerce announced the commercial availability of TouchConnect, a unique collaboration solution for contact centers aimed at improving the omni-channel customer experience. TouchConnect seamlessly leads customers off the traditional call channels via online engagement and guides callers to self-service. This approach allows brands with call center operations to improve Next Call Prevention, increase customer loyalty and provide an enhanced customer experience for high-value callers. TouchConnect addresses the gap in this market by providing a way for call agents at contact centers to streamline communications with customers through a convenient, easy-to-use collaboration tool which integrates co-browsing into the contact center operations. Designed to reduce enterprise support costs and increase customer satisfaction, TouchConnect accelerates customers' adoption of self-service while optimizing their ability to get information quickly and efficiently. TouchConnect enables contact centers to expedite callers' issue resolution with co-browse and relevant content; cut the callers' wait time while offering self-serve options in an IVR environment; and/or enable contact center advisors to offer relevant content via chat. To achieve these results, TouchConnect provides contact centers with a rich combination of features, including co-browse, transfer-to-chat, and ability to offer rich media content and special deals to customers; as well as provide contact center advisors with a history of the call and chat that can be integrated into the call center's CRM system.

TouchCommerce Announces New Release of its Mobile Chat Offering

TouchCommerce announced a new release of its mobile chat offering. The company also announced that Total Gym Fitness is using its technology and already starting to achieve notable results with TouchCommerce's mobile chat solution. The TouchCommerce innovative mobile chat solution delivers exceptional user experience with features that power m-commerce sites for increased conversion and associated revenue. Minimized chat with message indicator. With the emergence of m-commerce and the rapid adoption of mobile device usage, the TouchCommerce mobile chat solution offers a dedicated experience for mobile users. TouchCommerce's mobile engagement stands above the rest in the industry, thriving on the proven patented technology, professional services and account support teams' trifecta. New differentiating features of this mobile chat solution include: Transparent background support, which allows the user to see the site behind the chat window. This is a key user experience benefit that makes a significant impact on customer engagement in light of the smaller screen of a mobile device; Fully minimizable chat window with user tracking, which enables the user to navigate throughout the site without losing the chat; Minimized chat mode with a scrolling marquee that displays the most recent agent message and an incremental message indicator that displays the number of unread agent messages. Unlike web chat on the desktop, the mobile chat features unique capabilities customized for the mobile user. These features are now implemented at TouchCommerce clients' sites, including Total Gym, which has been seeing early stage increases in conversion via mobile chat.

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