May 22, 2013 5:44 AM ET

Internet Software and Services

Company Overview of Assistly, Inc.

Company Overview

Assistly, Inc. operates a multi-channel support platform. It pulls all customer service conversations into single collaborative desktop where service requests through traditional and social channels are collected, prioritized, and handled by the team. The company supports and engages customers on the Web site, by email, chat, and on social networks. Assistly, Inc. was founded in 2009 and is based in San Francisco, California. As of September 20, 2011, Assistly, Inc. operates as a subsidiary of Salesforce.com.

171 2nd Street

Suite 300

San Francisco, CA 94105

United States

Founded in 2009

Phone:

877-226-9212

www.assistly.com

Key Executives for Assistly, Inc.

Co-Founder and Chief Executive Officer
Co-Founder and Chief Operating Officer
Co-Founder and Chief Architect
Co-Founder and Chief Technology Officer
Vice President of Customer Wow
Compensation as of Fiscal Year 2012.

Assistly, Inc. Key Developments

Assistly, Inc. Announces Availability of Assistly for Salesforce on the AppExchange

Assistly, Inc. announced the availability of Assistly for Salesforce on the AppExchange. Assistly provides the all-in-one customer support cloud solution that powers some of the world's most prominent Internet brands. With Assistly for Salesforce, customers have integration between Assistly and Salesforce CRM, including status updates with Salesforce Chatter allowing sales and support teams to share a complete view of the customer. Built using Force.com, salesforce.com's social enterprise platform for employee apps, Assistly is immediately available for test drive and deployment on AppExchange at http://assistly.com/sf. With Assistly Salesforce.com users can access their customers' Assistly support history from Salesforce CRM. Users can then link directly to specific cases from within Assistly to see the relevant details of each customer-support case. Customer support teams can view information about customers from Salesforce, making it easy to deliver a consistent customer experience. Users can send status updates using Chatter, providing real-time support across the enterprise. Assistly users can set rules to automatically generate Chatter messages as cases age or when support representatives need to help from others within the organization.

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