Internet Software and Services
Company Overview of Assistly, Inc.
Company Overview
Assistly, Inc. operates a multi-channel support platform. It pulls all customer service conversations into single collaborative desktop where service requests through traditional and social channels are collected, prioritized, and handled by the team. The company supports and engages customers on the Web site, by email, chat, and on social networks. Assistly, Inc. was founded in 2009 and is based in San Francisco, California. As of September 20, 2011, Assistly, Inc. operates as a subsidiary of Salesforce.com.
171 2nd Street
Suite 300
San Francisco, CA 94105
United States
Founded in 2009
Key Executives for Assistly, Inc.
Assistly, Inc. Key Developments
Assistly, Inc. announced the availability of Assistly for Salesforce on the AppExchange. Assistly provides the all-in-one customer support cloud solution that powers some of the world's most prominent Internet brands. With Assistly for Salesforce, customers have integration between Assistly and Salesforce CRM, including status updates with Salesforce Chatter allowing sales and support teams to share a complete view of the customer. Built using Force.com, salesforce.com's social enterprise platform for employee apps, Assistly is immediately available for test drive and deployment on AppExchange at http://assistly.com/sf. With Assistly Salesforce.com users can access their customers' Assistly support history from Salesforce CRM. Users can then link directly to specific cases from within Assistly to see the relevant details of each customer-support case. Customer support teams can view information about customers from Salesforce, making it easy to deliver a consistent customer experience. Users can send status updates using Chatter, providing real-time support across the enterprise. Assistly users can set rules to automatically generate Chatter messages as cases age or when support representatives need to help from others within the organization.
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To contact Assistly, Inc., please visit www.assistly.com. Company data is provided by Capital IQ. Please use this form to report any data issues.
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