August 27, 2014 2:05 PM ET

Commercial Services and Supplies

Company Overview of SITEL Corporation

Company Overview

As of January 30, 2007, SITEL Corporation was acquired by Sitel Worldwide Corporation. SITEL Corporation provides business process outsourcing services. It offers customer care, technical support, retention, acquisition and sales, transaction processing, back office, and professional services. The company also provides collection services, such as pre-and post-charge-off collections, fraud identification, credit card activation, property recovery, skip tracing, pre-litigation, dormant judgment, pending bankruptcy, small balance, and distressed portfolio. In addition, it offers practical advice in various areas, including performance improvement, operational audits, workforce planning, proces...

3102 West End Avenue

Two American Center

Suite 1000

Nashville, TN 37203

United States

Founded in 1985

39,000 Employees

Phone:

615-301-7100

Fax:

615-301-7150

Key Executives for SITEL Corporation

SITEL Corporation does not have any Key Executives recorded.

SITEL Corporation Key Developments

Sitel to Hire 215 Employees at its Saint John Call Centre

Sitel announced it is actively expanding its contact centre in the city to support contracts with a Canadian manufacturer of household products as well as an expanding U.S. cable television client. All the jobs will be permanent and will pay above minimum wage. The new employees provide inbound tech support and customer care.

Sitel Work@Home Solutions to Support Premier Apparel Retailer

Sitel announced a significant new contract with a premier clothing and accessories retailer. The client, a household name in apparel with more than 850 stores worldwide, will utilize Sitel Work@Home Solutions(TM) to provide outstanding customer experiences. Sitel will support the retailer with 150 new Sitel Work@Home Solutions(TM) team members, with the potential of growing significantly to support the holiday season ramp. The retailer chose Sitel for its first-ever rollout of an at-home customer care strategy. Sitel Work@Home Solutions(TM) innovative Human 2 Human (H2H) approach will deploy passionate brand evangelists with deep customer care skills to handle customer interactions for the retailer. These subject-matter experts, working from home-based offices across diverse geographies, will be specifically aligned to meet customer needs. Sitel's H2H approach to at-home customer care was a significant factor in the competitive win against another provider.

Sitel Announces Executive Changes

Sitel announced that Bert Quintana has been appointed to its Board of Directors and named Chairman of the Board. Mr. Quintana will also continue in his current capacity as President and Chief Executive Officer. Mr. Quintana succeeds Seth Mersky who will continue to serve on Sitel's Board of Directors. Mr. Quintana, 53, has more than 30 years of experience in senior business management and with some of the world's leading companies, including Florida Power and Light, MCI and Dell. He has held various roles at Sitel since joining in 2009, having served most recently as President and CEO from 2012 to current.

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