InnoPath Software, Inc. provides over-the-air (OTA) customer care/mobile device management solutions for service providers/mobile network operators. It offers ActiveCare, which enables operators to provision, update, troubleshoot, configure, and secure phones over-the-air. The company also provides an ActiveCare server running at the network operator; and an ActiveCare client for smartphones and featurephones to create a real-time OTA link between the subscriber’s phone and the service provider’s help desk that increases first call resolution. In addition, it offers Mobile Activate, a service that provides operators with the ability to automatically detect devices coming on to their networks...
1195 West Fremont Avenue
Sunnyvale, CA 94087
Founded in 1999
innoPath Software Announces Mobie, the First Intelligent Smartphone App
Sep 30 13
innoPath Software announced Mobie, the first intelligent smartphone app that acts as a companion that looks out for the mobile user and maximizes their mobile experience. Available on Google Play, Mobie is a powerful yet simple application that delivers a new level of self-care and eliminates most device health, performance and overall user experience problems faced by consumers with Android phones. As a result, consumers with Mobie installed can avoid the pain of lengthy, frustrating customer support calls. Mobie, which means Mobile + Intelligence + Experience, is unique in its ability to adapt and grow in its intelligence over time, allowing it to become the best possible companion for its device owner. Mobie is also an integral part of the Android ecosystem, as it automatically leverages the knowledge generated by the Mobie user community to expand its ability to serve its mobile user, as well as improving the experience for the greater Android community. Mobie's charter is simple: keep the device in the best health, drive the best performance and provide the best imaginable experience to the mobile user. Mobie ensures Android is running optimally by performing real-time diagnostics, identifying anomalies, and taking action to prevent and resolve most potential smartphone problems. Mobie constantly learns and adapts to the mobile user's behavior, helping them go mobile for longer periods of time with fewer headaches. It is also aware of the real-world cost to the consumer of data usage and other smartphone features, and is always looking to enrich the user's experience while getting them the most from their smartphone. Simply installing and running Mobie on a device can potentially eliminate hours in wasted time on customer support lines and avoid joining the over 60% of returned devices categorized "no fault found," and reduce the nearly $2 billion each year spent on replacing and repairing Android devices. Key features of Mobie for Android: - Simple installation and no fidgeting, an app that works intelligently with little management from the user. - Comprehensive security features such as protection from malicious, rogue, and "malware" apps. - Lock and locate phone when it is lost or stolen. - Extend battery life with intelligent modem management (Bluetooth, Wi-Fi) based on location and settings adjustments during low battery states. - Identify and reduce unnecessary data usage through smart Wi-Fi switching. - Boost the performance of apps based on usage. Mobie is a part of innoPath's mobileMD platform; a comprehensive solution announced earlier this year that brings preventive care to smartphones. While Mobie manages and optimizes the smartphone device, mobileMD integrates all care channels into a tightly integrated platform to provide solutions for device manufacturers and wireless carriers who can now deliver better customer care solutions to their subscribers. mobileMD also integrates innoPath's proprietary device update technology, which delivers software updates over-the-air and is used by many of the biggest names in wireless communications, including Qualcomm, Samsung, LG, Verizon, SoftBank, KDDI, Huawei, ZTE, China Telecom, and others.
innoPath and Fujitsu Partner to Bring Cloud-Based Over-the-Air Update Technology to the STYLISTIC S01 Android Smartphone
Jun 17 13
innoPath Software announced that its mobileUpdate(TM) client technology has been selected by Fujitsu for integration in the human-centric and senior-friendly smartphone, the STYLISTIC S01, to be launched on the Orange network in France. The intuitive usability of mobileUpdate directly facilitates the senior-friendly focus. The robust download operations and traffic management capabilities allow Fujitsu to ensure that downloads are optimally handled over Wi-Fi, and are successful in even the most challenged network environments. Fujitsu has access to mobileMD's over-the-air mobileUpdate(TM) technology which encompasses the mobileUpdate client and SaaS service. Fujitsu will be able to quickly and confidently push fixes and functionality ensuring smooth operation of the smart devices.
InnoPath Software, Inc. Announces the Availability of mobileMD Service Station
Jun 17 13
innoPath Software announced the availability of mobileMD Service Station. innoPath's mobileMD platform, Service Station delivers new capabilities for mobile Original Equipment Manufacturers (OEMs) that want to speed updates to their mobile devices. An integral part of innoPath's mobileMD Service station solution is innoPath's update client technology, which is compliant with OMA-DM FUMO standards and leverages secure package signing. By leveraging the update client along with "always-on" SaaS update service, smartphone and tablet device OEMs will be able to quickly and confidently push fixes, new functionality, and the latest OS versions directly to mobile subscriber smart and m2m devices, ultimately reducing operational costs. Select processors now come pre-integrated with innoPath's mobileMD Service Station client, which comes pre-certified and designed to work out-of-the-box with no additional customization. This provides mobileMD customers with FOTA-ready chipsets that saves them the effort of porting and certifying the client, as well as the costs associated with it. Additionally, the client is available to manufacturers at zero cost. Manufacturers of smartphone, tablet and m2m devices benefit through the implementation of FOTA solutions while significantly speeding up time to market.